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OK, welcome everyone to INE's CCIE Voice Advanced Technologies Class
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I'll be your instructor for this course.
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My name is Mark Snow, I'm CCIE 14073,
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and along with a number of other certifications MCSE, you know NT4, 2000
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NP, DP, NP Voice...
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I got my MCS... I'm sorry I got my CCIE Voice..
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Yeah we're not here for Microsoft today...
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back in 2004, and I have certainly kept up-to-date ever since,
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including being involved with a number of Cisco's internal virtual teams,
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and beta testing some of their latest softwares, UCM-9 etc.
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I also got my security in 2007,
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and you can e-mail at any time at msnow@ine.com
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The objective of this class is to learn a structured approach
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for configuration, verification of your configs, and then troubleshooting
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and you will need to leave time as we'll discuss in the last module for strategy,
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you'll certainly need to leave time for troubleshooting.
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In the end of your real lab, and most definitely in all of your
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preparation time leading up to your actual lab attempt.
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Prerequisites for this class... Some would have working knowledge
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of the Cisco Unified Communication Manager,
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Administrative Web User Interface and Command-Line,
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although we are going to go over that a little bit,
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a basic understanding of the CME, the Unified CM Express
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WebUI and Command Line, we're going to go over that a lot of bit...
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IOS Gateways and Dial-Peers,
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again we're going to cover a lot of these basics,
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but it would help to have a bit of a working knowledge.
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Basic Classes of Service, Calling Search Space and Partitions,
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how those work, again we're going to go over that,
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but we're not going to spend a lot of time on that,
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unless it seems that everyone has a lot of the same questions.
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Ok, so, we will go over Class of Service,
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Calling Search Spaces and Partitions to a small degree.
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We'll go over things like the Line/Device approach,
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but we're not...Hopefully everyone at least understands
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the basics of Partitions and Calling Search Spaces.
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Ok, and also understands a little bit about a basic dial plan.
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Looking at INE's Unified Training Approach,
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Step one is to attain a solid understanding of the technologies,
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so this is done at the CCNA Voice and the CCNP Voice level
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with our Voice Deep Dives
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and also Cisco Documentation.
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Step two is to gain hands-on experience
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to reinforce and expand your understanding.
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This is performing INE's Voice Deep Dive
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Volume 1 Workbook Lab Scenarios,
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so those are the actual tasks pulled out of the Voice Deep Dives,
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so not just watching, but really now going and applying those
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over and over again, multiple times, not just working through them once.
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Step three is to gain an, or attain an expert level of understanding,
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so that's really where this class fits in,
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and this class is similar to our five-day live on-site class,
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or an instructor-lead class,
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the difference being that, well one, you're not physically there,
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but the difference being that with this class we actually have...
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because we're spanning it out over two weeks,
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and recording the whole thing,
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we've really got a lot more time to go into a lot more lecture
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and a lot more demo than we would have time to
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in our five or ten day boot camp.
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In our five or ten day live instructor-lead boot camp
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we really don't go into a lot of lecture because
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there's the desire from students to work a lot of
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hands-on labs themselves, so we do a little bit of lecture,
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and then we work through all the technology focus labs
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on week one, and on week two, there is almost no lecture other than reviewing
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the mock labs that you go over.
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So this class actually can help you quite a bit more in some aspects
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than a live class in that sense, in the sense that we're going to
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not only have a lot of participation,
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live with questions and answers and demos,
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but that we're going to have a lot more time
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for drilling deep into the specific technologies.
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Step four is to gain the speed and accuracy
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that's necessary to pass the exam,
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so really both are important,
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and, so performing INE's Voice Deep Dive Volume 2 Workbook,
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or just Volume 2 Workbook as it's right now known,
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and those mock or multiprotocol workbook lab scenarios,
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and again, repeating those over and over,
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so, until you get to the point where you're getting a 95 percent accuracy,
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or 95 percent score when you rate yourself and score yourself with the solutions guide
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on every single exam you take, and you can take any one in the book,
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you're really probably not ready to go and take the lab
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and not only to get a 95 percent scoring on any mock lab or multiprotocol lab that you
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try for that day, but also that you're able to
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get it fully done, fully configured,
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hopefully leaving yourself about two hours
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to test and troubleshoot,
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and then spending that time to test, troubleshoot,
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reread the questions, go back over them, make sure that
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you answered every nuance of every word properly,
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you got everything right,
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and you're getting about a 95 to maybe even 100 percent score on those.
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So, you're going to need to perform these Volume 1 and Volume 2
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task and lab scenarios multiple, multiple times.
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In fact I'd focus on....By the time you get to lab or
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Volume 2, I would try to focus on the first two labs
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and do those 3 or 4 times each,
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maybe alternating back and forth,
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and then move on to the next few labs,
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labs 3 and 4,
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and then move onto labs 5 and 6,
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but, just getting a varied field of
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exposure is really not going to be enough.
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You want to lock down each and every technology and task and specific.
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You want to lock it down a 100 percent before you move on.
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Ok, otherwise you'll end up being sort of a jack of all trait to master of none.
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You'll have seen a lot of the exposure, you'll have seen a lot of the tips and tricks
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and tasks and things that we come up with,
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but you won't really have that expert, expert level understanding
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which is necessary, and that's what we're going to talk about next.
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The wrong path to attain the CCIE is learning by lab attempt.
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This is a path that many people do try.
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I'm not by no means saying most people,
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but there are a good deal of people that try this method.
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It really results in large knowledge gaps,
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what people call gotches, Ok,
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and it's really arguable whether these people when they do pass,
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if they pass, are true experts or not
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because they sort of did a brute force attempt passing lab.
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And that is that, you see the little triangle diagram...
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Their foundational knowledge is, you know really
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20 to 30 percent of their overall understanding
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and 70 to 80 percent of their understanding is full of tips and tricks,
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things that they saw in workbooks by different vendors,
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maybe they've got every vendors workbook out there,
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they know every tip and trick and, you know
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way that someone did it.
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But the problem is, none of us are, well, at least the major reputable vendors
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are copying Cisco's labs.
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We wouldn't want to, you know, also it wouldn't be a good idea.
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So, the problem with that is, just because you see
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a tip, or a way of doing something, or all of the ways
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that all the different vendors have done something,
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it really doesn't help you to understand the way that Cisco might
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implement a technology or a task, or ask you to do something
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because you've just seen the way that we did it,
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and the thing we're trying to get you to do is
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think in these directions, think with these types of technologies
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or interworkings in mind, but we want you to truly understand
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if we go to the next slide, the foundational knowledge.
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The foundational knowledge really needs to be 90 percent of your understanding.
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And then, the tips and tricks, the small little
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you know, gotches of either bugs or you know things to look out for
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that becomes a 10 percent sort of icing on the cake.
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But the truth is, is that you pass because
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it becomes...Passing becomes a by-product of really already
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being a true expert. You really know the technology
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through and through, and it really doesn't matter
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what twist or curve or way that Cisco asks you,
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a question or a task or anything like that, in the real lab exam
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because you already know the fundamental of
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whether it's SIP, or H.323 or Skinny or Traces or whatever it might be.
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And so, all you have to do is, you know just to ply
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the kind of curve ball that they threw at you,
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and answer it in the way they want you to,
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but you already understand the core foundational knowledge at a deep level.
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And these people like you, are life long learners and they actually care
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not just about passing an exam, but rather about
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knowing how and why things actually work,
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and you'll be the ones that remain relevant
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and in demand even when those that passed by brutal force
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aren't because maybe a new version of the lab comes out,
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or maybe a new version of call manager better yet comes out or,
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or some product, but you understand it through and through.
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Ok, so, class objective, I think I already had a slide on this.
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A little bit repetitive, but learning and applying a structured approach
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for CCIE lab strategy, strategy other than getting the
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core understanding of the technologies,
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this is...It's almost like it's a 50/50 exam,
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where fifty percent of it is knowing the technology
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and even if you had all of the technology 100 percent down pat
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you knew it like the back of your hand, it's still not enough.
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You have to have a strategy time management
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as one of the tactics in your strategy,
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you have to go in with a plan and be able to execute that plan
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and if you can't, well then really you're only probably going to get
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about 50 to 60 percent of the lab done,
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maybe all of it right, maybe not,
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but you really do need that strategy portion.
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So, looking at in overall,
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lab strategy, developing an individual section by section strategy,
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and then even individual tactics within each task.
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As I mentioned, time management is key.
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So, we hope to help you diagnose and realize your
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own technological readiness level during this class,
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and where you actually stand in regards to the speed of configuration,
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verification and troubleshooting that you'll need,
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and where you need to focus your improvement before your next attempt.
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But ultimately as I mentioned you will need both.
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Accuracy is very important and you will also need speed.
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Now, unless you're at the place where you really have
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no further questions or no further learning that you feel
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in a fair and accurate assessment of yourself,
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and only you can really do this,
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once you think that there is nothing more that you need to learn,
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then you can really practice for speed.
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But until the point where you think there is
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almost nothing more that you need to learn, technically,
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then I wouldn't really try to focus on speed as a core thing that I'm practicing for.
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What I would do is, I would practice repetition.
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Repetition till the point where you not only
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don't have questions on the technology, whatever it happens
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to be that you're working with at the moment,
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but that you also are able to key in whether it's Command-Line
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or work through the web interface of whatever
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you know, CUCM, Unity Connection, Unity Express,
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whatever the server or platform might be,
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but you can accurately work through that Command-Line or
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web user interface, I would just go over that and repeat that
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again and again and again, because that will inherently build your speed.
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Ok, and then like I said once you feel you've got all that done
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I still think repetition is the best form of speed,
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but ultimately you will need to be both, so if you
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do happen to find yourself being, let's say maybe a slow typist,
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and you've worked through the repetition over and over again,
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you might even just want to take an online typing course or something
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to build up your speed in typing, so that when you're an IOS,
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because you will be an IOS a lot,
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you can go rather quickly and
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keying in your words accurately.
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That doesn't mean you can't make a mistake.
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You'll watch me in the demos, I'll make spelling mistakes or you know
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configurate...Hopefully not configuration mistakes but
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I'm sure even that, from time to time
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The point is, is that you've spent a lot of time
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and really fine-tuned and honed that to a great degree.
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You don't have to be perfect to pass the lab.
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Taking a look at the agenda of what we're going to cover
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for days one through four.
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Day one, we will go over the introduction which is of course
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what we're doing right now.
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We'll take a look at our network infrastructure slides
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and also look at all of the demonstration,
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hands-on for that.
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Day two, we'll spend all day doing quality of service,
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so we'll look at the slides, the concepts
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and then we'll also move in to the demonstration.
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Day three, we'll take a look into our unified CM,
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or unified communications manager,
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all of the core server and phone registration,
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service activation and the system column,
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and we'll also take a look at all a lot of the calling features.
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And then day four, we'll move into our unified CM Native Applications,
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such as IPMA, Extension Mobility, things of that nature,
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and we'll also begin to look at media resources.
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The demo for that, depending on how long we have, may carry over into next day.
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Looking at our days five through nine,
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Day five, we'll take a look at our gateways and trunks,
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also unified border element, as I started to say,
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so all of the concept for that, and then of course the demonstration.
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Day six, we'll spend all day looking at H.323 Gatekeeper,
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so we'll make sure that we have a thorough understanding
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of the concepts and foundation,
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and then we'll definitely take a look at a number
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of different demonstration scenarios
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Day seven through nine,
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we're going to spend a quite bit of time on dial plan,
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so we'll go over the basics, we'll take a look at globalization and localization
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and then we'll also look into our IOS based dial plan
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dial peers, class of restriction, things of that nature,
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Tail End Hop Off, addendums and Unified Mobility.
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And then finally, days ten through thirteen,
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on day ten we'll take look at high availability,
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and Unified CM Express, or the Unified Communation Manager Express on a router.
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Day eleven, we'll look into messaging,
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both Unity Connection and Unity Express
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Day twelve, we'll look into Unified Contact Center Express.
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And then, day thirteen, we'll look at
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presence and we'll wrap up everything with a module on strategy.
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So someone asked the question if they're studying for the
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CCNA or CCNP Voice, will that... Will this class help them out
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in their endeavors going for that
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you know they're going to go for the CCIE Voice, but a little bit later.
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0:17:09
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Well, currently the CCIE Voice is on version 7 of all the platforms
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0:17:15
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Unity Connection, CUCM, Unified Communications Manager
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0:17:19
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Unified Communications Manager Express, Contact Center,
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0:17:24
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and the NA and NP Voice exams are currently
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0:17:29
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geared around the version 8 of all the platforms.
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0:17:33
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Now, other than Contact Center Express which
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0:17:37
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does not appear on the NA and NP Voice exams in any manner.
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0:17:41
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Other than that, which is only one day of our class,
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0:17:44
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100 percent of everything else we're going to talk about is
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0:17:48
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relevant and more or less... I'll explain this, unpack that in just a minute,
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0:17:56
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but more or less, 100 percent relevant.
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0:17:59
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What I mean by that is that all the concepts,
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0:18:02
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everything we're going to go over, whether it's globalization,
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0:18:04
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or localization, or CUBE with SIP profiles or
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0:18:08
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it's Unified CME, whatever it is,
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0:18:12
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Unity Connection, Unity Connection Express or
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0:18:16
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sorry Cisco Unity Express,
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0:18:18
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all of that is relevant to the new portion of lab
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0:18:23
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it's just....or to the NA/NP Voice exams is what I meant to say,
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0:18:27
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it's just that they have a bit more to them.
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0:18:32
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Ok, so they have newer features such as
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0:18:34
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using EIGRP on a router as a Cisco Unified SAF or Service Advertisement Framework,
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0:18:43
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so that you can do forwarding or Dynamic DN,
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0:18:49
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not capture but Dynamic DN routing
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0:18:52
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and sharing of DNs back and forth between clusters.
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0:18:55
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Also, multiple cluster extension mobility, so cross cluster extension mobility,
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0:19:02
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what's known as EMCC, Extension Mobility Cross Cluster,
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0:19:07
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couldn't think of the exact acronym,
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0:19:09
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also SIP RSVP preconditions between clusters.
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0:19:13
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So there's a few newer things in the NA and NP Voice,
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0:19:17
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also the NA and NP Voice goes into security,
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0:19:20
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which the CCIE Voice lab does not cover security,
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0:19:23
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so the few additional things that you'll need for the NA and NP,
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0:19:29
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as well as any of the bugs that we happened to talk about,
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0:19:34
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or platform, you know CUCM 7 platform or
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0:19:40
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IOS 12420 or 12422T,
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0:19:43
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those specific things that I mentioned in say you know,
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0:19:47
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this is just a bug for CCIE Voice, where it's at right now.
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0:19:50
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Those won't pertain to your studying for the NA and NP,
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0:19:54
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as you will be working with a newer version of Call Manager
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0:19:57
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that's ironed out a lot, or possibly all of those bugs,
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0:20:02
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and you'll be working with a newer IOS, 15.1.2T I believe.
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0:20:09
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Ok, so, or maybe even 15.1.4T by the time you take the exam.
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0:20:13
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But the point is, is that, while there will be a few additional things
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0:20:17
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other than the one day on Contact Center Express,
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0:20:19
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there's really nothing else that won't be relevant, so,
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0:20:23
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certainly stick around, if you're watching this on the Class On Demand
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0:20:28
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this is going to give you a lot of good information just like the Deep Dives
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0:20:32
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we are focusing on using for the NA/NP Voice as well.
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