|
0:00:13
|
Ok, so let's take a look at some of our calling features.
|
|
0:00:19
|
So one of the first things we'll do is we'll go over to Call Routing.
|
|
0:00:23
|
And we'll setup a call park.
|
|
0:00:27
|
We don't have any call park numbers.
|
|
0:00:29
|
So we will setup a let's say a range of...
|
|
0:00:36
|
we'll park calls at...
|
|
0:00:38
|
Let's just choose 1600 through 1699.
|
|
0:00:44
|
Alright so we'll do 16XX
|
|
0:00:50
|
and call park range for...
|
|
0:00:57
|
all CUCM members
|
|
0:01:02
|
or all CUCM phones.
|
|
0:01:07
|
And maybe we'll put it in the internal partition.
|
|
0:01:12
|
And we'll assign it to a specific communication manager.
|
|
0:01:17
|
The add was successful.
|
|
0:01:20
|
Now one of the things you could do is
|
|
0:01:22
|
you could give the exact same DN
|
|
0:01:26
|
but to a different partition.
|
|
0:01:28
|
But if you wanted to put it in the same partition, again this is not advisable.
|
|
0:01:34
|
Cisco really recommends against it.
|
|
0:01:35
|
But we've found that you actually can
|
|
0:01:40
|
If you give it to it in the same format
|
|
0:01:43
|
if it's in the same partition, but a different server
|
|
0:01:47
|
it's going to bark at you and say that it can't insert the pattern because
|
|
0:01:50
|
it already exists with the same pattern and partition.
|
|
0:01:53
|
But that's just a limitation. First of all it does that to protect you
|
|
0:01:59
|
because they don't want you to do this.
|
|
0:02:02
|
But what is actually doing the checking
|
|
0:02:04
|
is the web page is doing the checking
|
|
0:02:08
|
against how you've put it in
|
|
0:02:11
|
so the... essentially whatever scripting language they're using
|
|
0:02:16
|
I believe it's the IBM
|
|
0:02:20
|
programming language
|
|
0:02:22
|
for... I can't think of the web programming language
|
|
0:02:26
|
specifically at this point
|
|
0:02:28
|
Web Sphere
|
|
0:02:29
|
for this HTML page
|
|
0:02:35
|
they're doing the checking before they're inserting it in the database.
|
|
0:02:37
|
The database doesn't care.
|
|
0:02:40
|
So we could do something like 0 through 9
|
|
0:02:45
|
and then another 0 through 9 or X
|
|
0:02:48
|
basically something to make the regular expression look
|
|
0:02:52
|
like a different regular expression even though it evaluates to the same value
|
|
0:02:58
|
for that field.
|
|
0:03:00
|
And that works just fine.
|
|
0:03:03
|
So now we've got essentially 16
|
|
0:03:06
|
the third digit can be 0 through 9
|
|
0:03:09
|
just like here that digit can be 0 through 9
|
|
0:03:12
|
whoops
|
|
0:03:15
|
and then the last digit is the same thing.
|
|
0:03:17
|
Anything, so this will actually allow you to park
|
|
0:03:20
|
the same DNs in two separate servers.
|
|
0:03:24
|
Same partition.
|
|
0:03:26
|
Ok, we also have Directed Call Park.
|
|
0:03:30
|
This is typically used for phones that don't have a display.
|
|
0:03:34
|
And so if they pressed Call Park the display would not update them
|
|
0:03:38
|
to tell them where the call had been parked
|
|
0:03:40
|
so that they could then inform someone else where to pick up that call.
|
|
0:03:44
|
So maybe a factory phone or a break room phone
|
|
0:03:48
|
or unified mobility, I'm calling in and I'm using enterprise
|
|
0:03:53
|
mid call features to be able to park a call and then tell
|
|
0:03:57
|
someone else where to pick that call up.
|
|
0:03:59
|
So I could say... Let's say 16 -- we already used 1600
|
|
0:04:06
|
so let's say 1701
|
|
0:04:12
|
and I can do 1702, and I can a number of these.
|
|
0:04:15
|
Directed Call Park for non-display phones.
|
|
0:04:24
|
Ok, give it a partition if I like.
|
|
0:04:27
|
A reversion number is where is this call going to revert back to.
|
|
0:04:30
|
Standard Call Park will revert back to the place that
|
|
0:04:35
|
back to the DN that originally parked the call
|
|
0:04:38
|
after a period of time. That period of time is specified in Service Parameters
|
|
0:04:42
|
and we can of course change that.
|
|
0:04:46
|
But with a Directed Call Park
|
|
0:04:49
|
the idea is that if it's a phone that doesn't have a display
|
|
0:04:53
|
it's also likely a phone that doesn't have a desk attached to it either.
|
|
0:04:57
|
So maybe I'm in a break room and I don't want the call reverting back
|
|
0:05:00
|
to the break room because the person's gone or back to the factory floor.
|
|
0:05:03
|
Or back to an IP -- not an IP phone, but a mobile phone
|
|
0:05:08
|
cell phone or something where the person has...
|
|
0:05:12
|
is not even connected to the cluster anymore.
|
|
0:05:15
|
They were only connected through the PSTN for a temporary time.
|
|
0:05:17
|
So I can tell this to revert back to a different phone.
|
|
0:05:21
|
And I need a calling search space where they can reach this DN.
|
|
0:05:25
|
Where the system can reach that DN.
|
|
0:05:27
|
And then there's also a retrieval prefix.
|
|
0:05:31
|
So this is a required field we can see.
|
|
0:05:35
|
So I have to add some sort of retrieval prefix maybe I'll do
|
|
0:05:38
|
*55, so if you want to retrieve 1701 you first have to dial *55
|
|
0:05:45
|
and then 1701.
|
|
0:05:47
|
And I can have *55 1702, *55 1703
|
|
0:05:52
|
So I can do a copy and keep all this, but add 1702
|
|
0:05:58
|
and copy and do 1703
|
|
0:06:04
|
copy 1704
|
|
0:06:08
|
copy and 1705 will be my last one.
|
|
0:06:13
|
And this way I've got a range of five Directed Call Park areas
|
|
0:06:18
|
that the reversion number all goes to the same place and the
|
|
0:06:21
|
retrieval prefix is the same.
|
|
0:06:23
|
And I could have just put a
|
|
0:06:28
|
X in there as well.
|
|
0:06:31
|
Ok, that would allow me 170 anything.
|
|
0:06:33
|
But I would still have to choose specifically what it was I wanted to park that at.
|
|
0:06:40
|
I'll just put it back to 1701 because I don't want to go delete all the others.
|
|
0:06:46
|
Ok.
|
|
0:06:49
|
So that's my Directed Call Park.
|
|
0:06:53
|
Let's take a look at Call Pickup Group.
|
|
0:06:56
|
So I shouldn’t have any to begin with.
|
|
0:06:59
|
I'm going to add a new one and I'll call it CorpHQ
|
|
0:07:03
|
actually let's do CP_CorpHQ
|
|
0:07:08
|
the group number will be 1900
|
|
0:07:14
|
and my description is going to be...
|
|
0:07:18
|
Yep that's fine I don't really need one.
|
|
0:07:21
|
I'll put it in the internal DN, that's fine I don't have to.
|
|
0:07:26
|
Now I've got these alert notifications,
|
|
0:07:29
|
so I can say that after six seconds or after however long
|
|
0:07:35
|
I want to have an audio alert
|
|
0:07:38
|
and we'll talk about what that audio is
|
|
0:07:40
|
a visual alert
|
|
0:07:42
|
or an audio and visual alert
|
|
0:07:45
|
for other members in the Call Pickup Group
|
|
0:07:48
|
that there is a phone that's ringing.
|
|
0:07:51
|
And it will say something like...
|
|
0:07:53
|
Well we can actually go up here to Service Parameters.
|
|
0:08:00
|
In fact let's just take a look at a few of the Service Parameters
|
|
0:08:03
|
since we'll be here.
|
|
0:08:08
|
And once this loads we can just do a find: Control F for pickup
|
|
0:08:16
|
and occasionally Firefox doesn't like to show me
|
|
0:08:23
|
where it's finding pickup.
|
|
0:08:26
|
Ok, so Call Park Display
|
|
0:08:29
|
How long am I going to display that call park to...
|
|
0:08:33
|
this isn't Directed Call Park, but just Standard Call Park
|
|
0:08:36
|
how long am I going to display where the call is parked at the bottom.
|
|
0:08:39
|
By default 10 seconds, I can change that.
|
|
0:08:44
|
Caller ID Display Priority Enabled
|
|
0:08:46
|
Ok, so what does this mean? This means that...
|
|
0:08:48
|
and context-Sensitive Help is one of the greatest things in
|
|
0:08:52
|
Service Parameters and Enterprise Parameters. Use it.
|
|
0:08:55
|
In fact when you're searching for things you may want to
|
|
0:08:57
|
search within this window.
|
|
0:09:02
|
Like I was able find pickup here in this
|
|
0:09:07
|
Context-sensitive help window whereas for some reason it wouldn't return
|
|
0:09:11
|
me or jump me to that location in the main window.
|
|
0:09:15
|
Also you can search within these fields
|
|
0:09:20
|
or the drop-downs
|
|
0:09:22
|
because in the context-sensitive help it will tell you at least what the default is.
|
|
0:09:29
|
It may not tell you what all the options are, but it will
|
|
0:09:31
|
at least what the default is. Sometimes it will tell you about the options
|
|
0:09:35
|
like minimum, maximum etc.
|
|
0:09:37
|
units, seconds.
|
|
0:09:45
|
Ok, but anyhow, Call Park Timer - I'm sorry
|
|
0:09:49
|
Display Priority, this tells you whether caller ID information has the
|
|
0:09:55
|
highest priority over other messages that display on the phone.
|
|
0:09:59
|
So at the very bottom of the phone higher priority messages
|
|
0:10:02
|
preempt lower priority messages.
|
|
0:10:05
|
So in other words, a Call Park Display would display at the bottom of a phone.
|
|
0:10:08
|
But if had park to call and it was still within 10 seconds or maybe I had
|
|
0:10:14
|
bumped this up to 30 seconds
|
|
0:10:17
|
and it's still within 30 seconds, but a call comes in to my phone.
|
|
0:10:21
|
Do I want this Caller ID to take priority over the Call Park.
|
|
0:10:27
|
Ok,
|
|
0:10:28
|
and this even goes into that example right there.
|
|
0:10:33
|
Alright so let's say we bumped this up to 30 seconds.
|
|
0:10:37
|
How long do I want before it reverts to where?
|
|
0:10:40
|
To my phone because this is just Standard Call Park.
|
|
0:10:47
|
What's the maximum call duration in general?
|
|
0:10:49
|
These are features in general, so this isn't just for Call Park.
|
|
0:10:52
|
There's a lot of options in Service Parameters.
|
|
0:10:59
|
We're not going to go over every one of them right now.
|
|
0:11:06
|
Block OffNet to OffNet Transfer
|
|
0:11:08
|
things like this
|
|
0:11:11
|
Conference Bridge
|
|
0:11:12
|
Forward, what's the maximum Forward Hop Count?
|
|
0:11:18
|
What's the Call Forward All calling search space activation policy?
|
|
0:11:25
|
So in other words, if I have a Call Forward All set
|
|
0:11:28
|
what calling search space is going to be used
|
|
0:11:32
|
for the Call Forward All?
|
|
0:11:33
|
Is it going to be the Configured CSS
|
|
0:11:37
|
or is it going to be the Line Device Approach?
|
|
0:11:40
|
We'll talk more about that when we talk about line device approach in Dial Plan.
|
|
0:11:46
|
So here's Hold Reversion.
|
|
0:11:48
|
So earlier that was -- we were looking at reversion for park
|
|
0:11:51
|
this is for hold.
|
|
0:12:00
|
And so at what point am I going to be notified that I have
|
|
0:12:03
|
a call on hold every 30 seconds.
|
|
0:12:06
|
What's the maximum amount of time essentially
|
|
0:12:09
|
that I can have it before it will revert back?
|
|
0:12:12
|
Here's my Call Pickup.
|
|
0:12:14
|
I've got Auto Call Pickup, this is a rather useful feature.
|
|
0:12:18
|
This essentially says that
|
|
0:12:23
|
if I have gone off hook and I've pressed Call Pickup
|
|
0:12:28
|
and I'm now expecting that the ringing phone
|
|
0:12:31
|
will be directly connected to me, I might be surprised
|
|
0:12:34
|
because all the sudden I will have gone off hook
|
|
0:12:38
|
I have the receiver to my ear, and I'll have pressed Call Pickup
|
|
0:12:45
|
or Group Pickup or whatever, and all the sudden my phone will be ringing
|
|
0:12:49
|
rather than me being connected.
|
|
0:12:51
|
And this can be psychologically confusing to people.
|
|
0:12:55
|
So this is where the Auto Pickup Call comes in.
|
|
0:12:58
|
That if I change this to true, as soon as I press that Pickup soft key
|
|
0:13:03
|
I'll be directly connected.
|
|
0:13:06
|
And Cisco's thinking was that people will
|
|
0:13:09
|
or at least they're giving them the option
|
|
0:13:10
|
that people will want to press the soft key for Pickup before
|
|
0:13:14
|
they go off hook, so they're in an idle on-hook state
|
|
0:13:18
|
they press Call Pickup and then they'll go off hook.
|
|
0:13:22
|
But if they psychologically or traditionally go off hook
|
|
0:13:28
|
and then press Pickup, they want to be connected immediately and this is
|
|
0:13:32
|
where Auto Call Pickup will really help them with that.
|
|
0:13:35
|
Now for those that are still in the habit or
|
|
0:13:38
|
are in the habit of staying in an idle state on-hook
|
|
0:13:43
|
and just pressing Call Pickup,
|
|
0:13:46
|
then that phone will automatically be connected through their speakerphone
|
|
0:13:51
|
and so then they'll have to go off, lift the receiver or press headset or whatever.
|
|
0:13:56
|
Ok, what's the maximum amount of time to locate amongst all the clusters?
|
|
0:14:02
|
The call to pick up and
|
|
0:14:05
|
the Call Pickup no answer timeout
|
|
0:14:10
|
Ok, now what we don't see here is
|
|
0:14:15
|
anything related to...
|
|
0:14:20
|
anything related to -- if I go back to Call Pickup Group
|
|
0:14:25
|
and open that, I meant to actually open that in new a tab
|
|
0:14:37
|
Anything related to what is going to be the audio alert.
|
|
0:14:41
|
Or the... The visual alert will be
|
|
0:14:44
|
at the bottom of the screen. Where Call Display, Caller ID Display
|
|
0:14:48
|
or Call Park, where all that information appears.
|
|
0:14:52
|
In fact do I still have...? Yeah. So down here where it says
|
|
0:14:55
|
your current options, that's where the Call Pickup visual notification will come.
|
|
0:14:59
|
And what information will be there?
|
|
0:15:02
|
Well that's what this defines.
|
|
0:15:04
|
Do I want the calling party or do I want the called party information?
|
|
0:15:10
|
So in other words, I'm a third party
|
|
0:15:12
|
picking up the phone on behalf of the called party who never picked it up,
|
|
0:15:17
|
thus the Call Pickup Group.
|
|
0:15:20
|
So do I want to know whose phone was ringing
|
|
0:15:24
|
and whom I'm picking up for?
|
|
0:15:25
|
Or do I want to know who was calling?
|
|
0:15:28
|
The Caller ID.
|
|
0:15:30
|
And I can't have both.
|
|
0:15:32
|
So if I have the visual alert,
|
|
0:15:34
|
then it will say -- let's say it's Jack Shepherd calling Hugo Reyes
|
|
0:15:40
|
and I'm Ben Linus on a third party phone.
|
|
0:15:43
|
At the bottom of my phone
|
|
0:15:46
|
it will say Jack Shepherd for Hugo Reyes
|
|
0:15:50
|
it'll actually say Jack Shepherd->Hugo Reyes
|
|
0:15:58
|
So it'll show who's calling and who they're being -- who is being called.
|
|
0:16:02
|
If I have an audio alert,
|
|
0:16:04
|
notice those two get grayed out.
|
|
0:16:08
|
Unchecked and then grayed out.
|
|
0:16:10
|
Ok, so I have to at least have visual
|
|
0:16:13
|
for those to be alerted
|
|
0:16:16
|
or audio and visual.
|
|
0:16:18
|
Now the audio is just going to be a standard audio file,
|
|
0:16:22
|
but it's going to be a specific file.
|
|
0:16:25
|
And it actually happens to be the call back audio file,
|
|
0:16:29
|
so if I do a search in here for call back,
|
|
0:16:35
|
whoops
|
|
0:16:36
|
I'm not sure what I did
|
|
0:16:41
|
But if I actually do a search in here for call back
|
|
0:16:43
|
there is a feature for call back and there's a Call back Notification Audio File Name
|
|
0:16:47
|
which is Call Back.raw and that's found in the TFTP Directory of all the servers.
|
|
0:16:53
|
This actually happens to be the audio file that will be used for the call pick up
|
|
0:17:00
|
as well, so if I wanted to or was instructed by the lab
|
|
0:17:02
|
to change the audio pickup like to 'are you there'
|
|
0:17:07
|
or something else that happens to already exist.
|
|
0:17:09
|
Maybe as like a ring or a ring tone in the TFTP Directory
|
|
0:17:13
|
then I could simply go out to OS Administration
|
|
0:17:17
|
and I would look at TFTP File Management
|
|
0:17:21
|
and I would do a search for something ends in .raw
|
|
0:17:26
|
and I would find all the names and I would copy the name of
|
|
0:17:29
|
'are you' -- and it's important that you copy the name because
|
|
0:17:34
|
this wouldn't work.
|
|
0:17:35
|
But this would because it's case sensitive.
|
|
0:17:39
|
or AreYouThereF or AreYouThereFemale
|
|
0:17:42
|
AreYouThereMale is just the standard AreYouThere.raw
|
|
0:17:45
|
So that would certainly work, but you'd want to
|
|
0:17:49
|
copy and paste the name so that you didn't accidentally...
|
|
0:17:56
|
So that you didn't accidentally fat-finger that.
|
|
0:18:03
|
And I think I was going to change the Call Park.
|
|
0:18:08
|
to 30 seconds, but I accidentally refreshed the page.
|
|
0:18:13
|
And if you open multiple tabs which you won't be able to do in the real lab,
|
|
0:18:16
|
it tends to not save your last configuration.
|
|
0:18:20
|
Your previous tab's configuration.
|
|
0:18:25
|
So I'm going to add this Call Pickup Group
|
|
0:18:27
|
and I'll say CP-CorpHQ
|
|
0:18:35
|
Pickup Number, I don't remember what we said
|
|
0:18:37
|
but let's just make one up.
|
|
0:18:39
|
I think we said 1900
|
|
0:18:41
|
Partition Standard, let's do Audio and Visual Alert
|
|
0:18:44
|
Calling and Called, let's just trick it fully out.
|
|
0:18:48
|
Ok, and then all the sudden I have Associated Call Pickup information.
|
|
0:18:53
|
Ok, I don't have any other Call Pickup Groups.
|
|
0:18:57
|
So I can't really add any, but I'm going to go ahead and copy this.
|
|
0:19:00
|
And say CP_Branch1
|
|
0:19:04
|
And we'll make this 2900
|
|
0:19:07
|
We'll leave all the same information
|
|
0:19:09
|
and then copy it and say CP_Branch2
|
|
0:19:13
|
and 3900
|
|
0:19:15
|
and now that I have all these built, now I can go and say that I want to
|
|
0:19:20
|
associate all of these.
|
|
0:19:24
|
But I want to associate them in this order.
|
|
0:19:27
|
And by the way, my group doesn't necessarily have to be first.
|
|
0:19:29
|
So I could say if I'm in Group 3
|
|
0:19:33
|
if any phone is ringing in Group 1, I want that one to be picked up first,
|
|
0:19:36
|
then my group, and then Group 2.
|
|
0:19:40
|
Or Branch 1.
|
|
0:19:41
|
Ok, and if I go back to CP_Branch2
|
|
0:19:46
|
I'm going to say... I'm sorry not CP_Branch2, that's where we just were.
|
|
0:19:51
|
But CP_Branch1
|
|
0:19:54
|
I'm going to say that I still want
|
|
0:19:59
|
corporate headquarter phones to be picked up first
|
|
0:20:00
|
then my group, then Branch2 Group
|
|
0:20:05
|
And if I'm at corporate headquarters
|
|
0:20:09
|
I want...
|
|
0:20:13
|
1900 then 29, so corporate headquarter then Branch 1 then Branch 2 in that order.
|
|
0:20:21
|
Ok, so we'll add those soft keys so we can do pickups
|
|
0:20:27
|
in just a moment.
|
|
0:20:32
|
Let's go to Intercom.
|
|
0:20:34
|
And we need to create an Intercom partition.
|
|
0:20:38
|
We have to do that before we do anything, so we'll call this
|
|
0:20:41
|
INTCOM or INTPT
|
|
0:20:46
|
for PHONES, let's just do all phones.
|
|
0:20:53
|
And one of the things that automatically happens
|
|
0:20:57
|
is as soon as I create an intercom route partition
|
|
0:21:00
|
and intercom calling search spaces automatically generated for me
|
|
0:21:04
|
and it's based on my naming of my partition
|
|
0:21:07
|
underscore GEN
|
|
0:21:11
|
Ok, so that's nice.
|
|
0:21:13
|
And then I can create directory numbers
|
|
0:21:17
|
or I can actually just create and add those directly on the phones.
|
|
0:21:21
|
So we'll do those on the phones.
|
|
0:21:23
|
And there are also translation patterns
|
|
0:21:25
|
they work just like standard translation patterns
|
|
0:21:27
|
only, they are only for Intercom, DNs and Partition CSSs.
|
|
0:21:37
|
Ok, so
|
|
0:21:42
|
In fact let's just create one.
|
|
0:21:46
|
There are none to begin with, I'll add a new one.
|
|
0:21:49
|
And I'll say that the partition of...
|
|
0:21:54
|
If you're calling 1XXX
|
|
0:21:58
|
within the INT Phone partition, notice that the
|
|
0:22:02
|
Traditional PT underscore internal DNs doesn't show up.
|
|
0:22:06
|
Only the Intercom partitions show up.
|
|
0:22:09
|
And only the CSS for Intercom show up.
|
|
0:22:14
|
First of all maybe I'd want to block
|
|
0:22:16
|
anyone from calling 1001.
|
|
0:22:20
|
He's a manager, he's a executive and I want to just say 'Calls Rejected'
|
|
0:22:25
|
You're not going to be able Intercom to that person.
|
|
0:22:32
|
However maybe I want to say 1XXX
|
|
0:22:36
|
so maybe I have more complex partitions and calling search spaces
|
|
0:22:40
|
setup and I've got certain phones in a partition where just about nobody
|
|
0:22:45
|
can intercom over to those
|
|
0:22:48
|
just like standard translation patterns, but I can create a exception translation
|
|
0:22:54
|
pattern that if you call this particular number it will actually let you intercom
|
|
0:22:59
|
over to this person, but it's not their standard number.
|
|
0:23:02
|
It's a different number
|
|
0:23:04
|
and it allows that to work.
|
|
0:23:08
|
So kind of like rules.
|
|
0:23:09
|
Or I could do something completely different like I could say
|
|
0:23:12
|
if you're calling to or intercoming over to 1XXX
|
|
0:23:17
|
I want...
|
|
0:23:19
|
I don't know about Provide Outside Dial Tone
|
|
0:23:22
|
but I want you to show me your whole calling party external phone number mask
|
|
0:23:31
|
or I want you to look like you're coming from somewhere else entirely
|
|
0:23:35
|
so maybe you'll make it look like 911 is actually who's intercoming you.
|
|
0:23:40
|
And the Called Party Transformation Mask
|
|
0:23:46
|
let's say it goes to 1002,
|
|
0:23:50
|
so that's my assistant. If you try to intercom let's say me at 1001
|
|
0:23:56
|
you're going to end up...
|
|
0:23:59
|
Let's do 1XXX
|
|
0:24:03
|
I'd probably have to have additional partitions and CSSs setup because
|
|
0:24:07
|
it still follows the same rules where this is a less specific pattern than 1001.
|
|
0:24:15
|
And... You know what let's just do this. That's fine.
|
|
0:24:18
|
Let's do 1001
|
|
0:24:21
|
And what I'll do is the called party
|
|
0:24:27
|
transform mask will be *1002
|
|
0:24:30
|
because we'll make all of our intercom numbers actually star numbers.
|
|
0:24:35
|
So 1XXX
|
|
0:24:38
|
We'll just leave it like that.
|
|
0:24:40
|
Ok, I haven't really defined a
|
|
0:24:47
|
a set parameter for how we need to do this.
|
|
0:24:50
|
Ok, but the call is routed.
|
|
0:24:51
|
Alright so let's go ahead and setup some specific settings.
|
|
0:24:59
|
First of all let's look at a soft key template.
|
|
0:25:01
|
Let's go to a name that contains 7961.
|
|
0:25:09
|
Whoops
|
|
0:25:11
|
Or sorry that's a phone button template I'm thinking the wrong thing.
|
|
0:25:15
|
So let's grab standard user and let's copy it
|
|
0:25:18
|
and say Enhanced User
|
|
0:25:26
|
and I could make it a default soft key template
|
|
0:25:30
|
that would be one way to apply it.
|
|
0:25:33
|
Why not?
|
|
0:25:35
|
All the previously assigned default template will no longer be the default.
|
|
0:25:38
|
Let's actually do that after we configure the soft key layout.
|
|
0:25:43
|
So let's say for On Hook
|
|
0:25:47
|
maybe I want to allow Do Not Disturb
|
|
0:25:49
|
to be there
|
|
0:25:51
|
This will be button 1, 2, 3, and 4.
|
|
0:25:54
|
On a four button soft key phone unless I add a fifth button.
|
|
0:25:58
|
And then all the sudden there will be 1, 2, 3 more
|
|
0:26:02
|
1, 2 etc.
|
|
0:26:05
|
Ok, so that's fine for On Hook.
|
|
0:26:10
|
Let's go back to On Hook. Did it save it?
|
|
0:26:11
|
No. So I actually need to...
|
|
0:26:16
|
I always make that mistake. Which one did I have on there?
|
|
0:26:18
|
DND
|
|
0:26:22
|
So save it.
|
|
0:26:25
|
And let's go to Ring In.
|
|
0:26:28
|
And I want to have Immediate Divert and Do Not Disturb.
|
|
0:26:34
|
Let's go back to On Hook and let's also add...
|
|
0:26:40
|
GPickup, OPickup
|
|
0:26:47
|
and let's see if there's any others we want to add here.
|
|
0:26:56
|
That's fine for now.
|
|
0:26:57
|
We'll go to Off Hook.
|
|
0:27:02
|
And we already have GPickup, but we'll add OPickup
|
|
0:27:05
|
and Do Not Disturb
|
|
0:27:07
|
Well I don't know about Do Not Disturb
|
|
0:27:08
|
I don't know why we'd do that when we're going off hook or off hook.
|
|
0:27:12
|
But I suppose we could.
|
|
0:27:17
|
And let's look at connected.
|
|
0:27:21
|
whoops
|
|
0:27:23
|
Connected
|
|
0:27:25
|
I'm sure we could toggle Do Not Disturb
|
|
0:27:29
|
and what about Ring In state?
|
|
0:27:32
|
Oh, we've already got everything there.
|
|
0:27:34
|
Ok, so we'll go out back to the soft key template configuration
|
|
0:27:39
|
say that this is the default soft key template for the entire organization.
|
|
0:27:44
|
And reset and then restart all the phones.
|
|
0:27:48
|
So that they take that.
|
|
0:27:50
|
And in the meantime, I probably should have done this first
|
|
0:27:53
|
before I restarted, but let's go grab a phone template that contains 7961.
|
|
0:27:59
|
I happen to only have 7961 phones, not the GE phones.
|
|
0:28:05
|
So I'm going to take and copy
|
|
0:28:08
|
my standard and SIP 7961 phones.
|
|
0:28:12
|
We may look at SIP phones in a little bit.
|
|
0:28:16
|
And so I'll say...
|
|
0:28:19
|
modified
|
|
0:28:23
|
Typically I would name this with what I've actually given it
|
|
0:28:26
|
whether it's
|
|
0:28:31
|
two lines three lines intercom etc.
|
|
0:28:35
|
But let's say we're going to add Intercom.
|
|
0:28:38
|
We're going to add certainly
|
|
0:28:42
|
BLF speed dials. In fact let's add
|
|
0:28:49
|
maybe...
|
|
0:28:51
|
maybe let's do three lines.
|
|
0:28:54
|
BLF speed dial
|
|
0:28:56
|
Let's do Intercom first then BLF speed dial.
|
|
0:28:59
|
And then Privacy.
|
|
0:29:05
|
Ok, for a standard six button phone.
|
|
0:29:15
|
And we'll do the same thing for the SIP phone.
|
|
0:29:26
|
Lines
|
|
0:29:29
|
What did I have next? I have Intercom or Speed dial
|
|
0:29:31
|
Intercom and Speed dial BLF.
|
|
0:29:35
|
And Privacy.
|
|
0:29:43
|
Ok, and I'm actually just going to go through and do
|
|
0:29:45
|
Bulk Administration Tool > Update Phones> Query
|
|
0:29:51
|
and I'm going to find all phones and I'm going to
|
|
0:29:56
|
tell them to restart after they apply the new phone button template
|
|
0:30:00
|
which is the modified 7961 Skinny phone.
|
|
0:30:04
|
And I want to scroll all the way to the bottom and tell the job to run immediately.
|
|
0:30:08
|
Submit.
|
|
0:30:11
|
And device phone, I can see that a number of them are...
|
|
0:30:18
|
Actually not quite
|
|
0:30:20
|
Yep, a number of them are restarting right now.
|
|
0:30:22
|
There we go, they're all unregistered.
|
|
0:30:24
|
And they're all back.
|
|
0:30:36
|
And I can see that they've got their private button
|
|
0:30:38
|
and it's actually on
|
|
0:30:41
|
or I can press and it goes off.
|
|
0:30:45
|
Ok, so now let's add some additional lines.
|
|
0:30:50
|
So let's go to corporate headquarter phone 1.
|
|
0:30:53
|
And we will add...
|
|
0:30:56
|
let's say...
|
|
0:31:01
|
Let's do a...
|
|
0:31:06
|
Let's actually go back to
|
|
0:31:09
|
Branch 2 Phone 2
|
|
0:31:13
|
and we're going to add a shared line.
|
|
0:31:15
|
We'll call it 3010.
|
|
0:31:18
|
Internal Partition
|
|
0:31:21
|
Description shared line
|
|
0:31:30
|
We can give it an alerting name, a caller ID display.
|
|
0:31:33
|
We should probably go back and do that for all the phones.
|
|
0:31:36
|
I'm not going to bore you with doing all of the phones live.
|
|
0:31:39
|
I'll update them all offline real quickly,
|
|
0:31:42
|
but I will go back and add a caller display
|
|
0:31:46
|
same thing for the ASCII alerting name
|
|
0:31:48
|
and at the bottom I'll do internal caller ID line text label
|
|
0:31:53
|
and external phone number masks
|
|
0:31:55
|
so that we've got some additional information.
|
|
0:32:01
|
Ok.
|
|
0:32:02
|
But to sit there and do it for each one, even just five phones
|
|
0:32:05
|
times at least two lines each, it's going to get -- plus intercom
|
|
0:32:10
|
it'll get just kind of tedious sitting there watching me.
|
|
0:32:14
|
Ok, so we're going to add that
|
|
0:32:17
|
and one other thing to note for shared lines
|
|
0:32:19
|
you won't see it yet, but once I add another line
|
|
0:32:23
|
or another DN with the same partition
|
|
0:32:26
|
down here for specifics,
|
|
0:32:28
|
so everything above where it says
|
|
0:32:31
|
On Device, everything else
|
|
0:32:33
|
line settings for all devices, MLP alternate party
|
|
0:32:38
|
Call forward pickup settings
|
|
0:32:40
|
directory number settings, all of these
|
|
0:32:42
|
apply to all iterations of this directory number.
|
|
0:32:45
|
So no matter how many times the DN is used.
|
|
0:32:48
|
But once the DN, and you're not really ever creating two DNs
|
|
0:32:52
|
that have the same partition, but once the one DN with the one partition is
|
|
0:32:56
|
assigned to two devices it becomes a shared line.
|
|
0:32:59
|
And all of this information takes effect
|
|
0:33:03
|
over all phones until you get down to the place where it says
|
|
0:33:07
|
Line X on Device X
|
|
0:33:10
|
This is specific to just this DN as it pertains to the instance
|
|
0:33:15
|
that shows up on this phone.
|
|
0:33:17
|
And under here you'll see a few
|
|
0:33:21
|
tick boxes appear where we can propagate line settings to other devices.
|
|
0:33:27
|
Ok, so let's just go ahead and go back
|
|
0:33:30
|
and we see that DN there
|
|
0:33:34
|
and we'll go back to the other Branch 2 Phone 1.
|
|
0:33:39
|
And I'm putting it on Branch 2 so that later on when we fall
|
|
0:33:41
|
back to SRST, we can see this shared line and see cBarge.
|
|
0:33:46
|
Continue
|
|
0:33:49
|
So 3010, we'll put it in the same partition
|
|
0:33:52
|
the web page does its checking and it becomes a shared line.
|
|
0:33:57
|
Now that's just a description,
|
|
0:33:58
|
but we already see that it's associated with device ending in 1A93,
|
|
0:34:05
|
but we are device D7BD
|
|
0:34:12
|
So now that I hit save, now we see that it's associated to both devices
|
|
0:34:16
|
and now it's when I can scroll down and I'll see Update Shared Device Settings.
|
|
0:34:20
|
So if I had caller ID here, I could put something in and it would
|
|
0:34:25
|
if I hit this button and hit propagate selected
|
|
0:34:29
|
it would propagate over to the other side.
|
|
0:34:33
|
And I don't see anything different immediately
|
|
0:34:36
|
because I'm looking at this DN as it appears line 2 on D7BD
|
|
0:34:42
|
But if I want to look at it on 1A93
|
|
0:34:45
|
I simply select that phone, click edit line appearance
|
|
0:34:51
|
and now I'm looking at that phone as it appears on 1A93.
|
|
0:34:55
|
I can always go up to the top right and see the related link
|
|
0:34:57
|
to tell me which phone I'm looking at it.
|
|
0:35:00
|
And I can scroll down and see line 2 on 1A93
|
|
0:35:04
|
And I see the test is there and that's only because I did the propagation.
|
|
0:35:09
|
As an example if I put test 2 here
|
|
0:35:11
|
and say save
|
|
0:35:13
|
but I didn't do the propagation and then I go back to D7BD
|
|
0:35:20
|
edit line appearance
|
|
0:35:23
|
and I scroll down
|
|
0:35:25
|
I don't have that test 2 for ASCII display
|
|
0:35:29
|
because I didn't propagate the setting.
|
|
0:35:31
|
Ok, so I've got my shared line.
|
|
0:35:35
|
And if I want I can turn on built-in bridge.
|
|
0:35:39
|
The default goes to service parameters
|
|
0:35:42
|
and it's off. I'm going to turn it on.
|
|
0:35:45
|
Privacy is set to default
|
|
0:35:48
|
which I added a privacy button to everyone's phone.
|
|
0:35:51
|
So they have the ability to see whether it's on which it currently is
|
|
0:35:55
|
or whether it's off.
|
|
0:36:00
|
Now there's privacy for active calls.
|
|
0:36:04
|
There's also something called privacy for held calls.
|
|
0:36:07
|
And privacy for held phones by default
|
|
0:36:12
|
is disabled, so even if I have privacy turned on as you can see that I do here
|
|
0:36:16
|
for this phone even though this isn't one of the phones that
|
|
0:36:18
|
has the shared line.
|
|
0:36:22
|
If I am on a call, privacy will prevent the other person
|
|
0:36:27
|
who shares a line with me, or shares a DN
|
|
0:36:32
|
it will prevent them from seeing who I'm on the call with.
|
|
0:36:37
|
If I don't have privacy turned on they'll see right over on their left
|
|
0:36:41
|
who I'm on the call with, but it also will prevent them from barging in
|
|
0:36:45
|
but as soon as I put the call on hold,
|
|
0:36:48
|
they will see that they can resume the call, they'll see who the call is for
|
|
0:36:52
|
over here on the left, unless in service parameters
|
|
0:36:55
|
I turn on the by default off parameter for privacy for held calls.
|
|
0:37:02
|
So I activated the built-in bridge
|
|
0:37:08
|
and I'm going to go ahead and save this.
|
|
0:37:12
|
This is for Branch 2 Phone 1
|
|
0:37:15
|
that's if I want to barge
|
|
0:37:19
|
actually that was one thing
|
|
0:37:21
|
that I forgot to do was under
|
|
0:37:23
|
Soft Key Template
|
|
0:37:26
|
Enhanced User
|
|
0:37:29
|
Configure Soft Key Layout
|
|
0:37:32
|
I forgot to go to
|
|
0:37:35
|
remote in use
|
|
0:37:36
|
and add cBarge
|
|
0:37:41
|
So I have Barge cBarge and new call.
|
|
0:37:46
|
So I can choose -- I probably should leave new call in the
|
|
0:37:50
|
same position that it's always in. It's a good idea.
|
|
0:37:53
|
That way I can choose which function to apply.
|
|
0:37:58
|
And I've only turned on built-in bridge
|
|
0:38:02
|
for Branch 2 Phone 1
|
|
0:38:07
|
Ok, so Branch 2 Phone 2 will not have built-in bridge turned on
|
|
0:38:12
|
so I'll only be able to use cBarge
|
|
0:38:17
|
from Branch 2 Phone 1 over to Branch 2 Phone 2.
|
|
0:38:26
|
But from Branch 2 Phone 2 over to Branch 2 Phone 1
|
|
0:38:29
|
I'll be able to use Barge or cBarge
|
|
0:38:34
|
and Barge only because that phone as the target phone
|
|
0:38:38
|
has built-in bridge, whoops
|
|
0:38:42
|
I must have been looking backwards.
|
|
0:38:47
|
This was open Branch 2 Phone 1 and 2
|
|
0:38:54
|
Yeah I think I clicked on the wrong one.
|
|
0:38:56
|
Branch 2 Phone 1 has built-in bridge on.
|
|
0:38:59
|
Branch 2 Phone 2 does not have built-in bridge turned on.
|
|
0:39:05
|
It's default which is off.
|
|
0:39:07
|
So Branch 2 Phone 1 is the only one that can be the target
|
|
0:39:13
|
of the Barge in order to work because its DSPs are activated for such.
|
|
0:39:22
|
Let's make sure -- actually I'm going to use Bulk Administration Tool to
|
|
0:39:25
|
do this quickly. Let's go to Phones>
|
|
0:39:28
|
Lines> Update Lines
|
|
0:39:31
|
where the line begins with one.
|
|
0:39:35
|
And tell it for the line beginning with one
|
|
0:39:37
|
that the...
|
|
0:39:43
|
scroll down
|
|
0:39:46
|
that the Call Pickup Group should be set to corporate headquarter
|
|
0:39:50
|
run this immediately
|
|
0:39:51
|
Submit
|
|
0:39:52
|
Directory number begins with 2
|
|
0:39:56
|
next
|
|
0:40:00
|
Call Pickup Group is Branch 1
|
|
0:40:04
|
run immediately
|
|
0:40:06
|
go
|
|
0:40:07
|
and directory number begins with 3
|
|
0:40:14
|
scroll down
|
|
0:40:16
|
Call Pickup Group is Branch 2
|
|
0:40:20
|
run immediately go
|
|
0:40:23
|
and then I'm going to go back to device phone
|
|
0:40:25
|
and let's see I still need to add intercoms
|
|
0:40:33
|
so I'll add *1001
|
|
0:40:37
|
in the proper DN
|
|
0:40:40
|
have to have a calling search space
|
|
0:40:42
|
have to have auto answer as speakerphone or headset
|
|
0:40:49
|
Don't have to have a speed dial.
|
|
0:40:51
|
So I can have a speed dial which means that when I
|
|
0:40:54
|
go off hook on this intercom DN line
|
|
0:40:58
|
it will automatically dial another number.
|
|
0:41:02
|
This is useful for maybe a manager who's only ever intercoming over to
|
|
0:41:06
|
his secretary or her secretary.
|
|
0:41:08
|
But it might not be useful for secretaries
|
|
0:41:14
|
or administrative assistants who need to intercom over to multiple different
|
|
0:41:19
|
managers of sorts.
|
|
0:41:23
|
Ok, so I don't have to put that on there.
|
|
0:41:25
|
I certainly can put display information.
|
|
0:41:28
|
Caller ID, line text label
|
|
0:41:44
|
Ok, so let's add an intercom for *1002
|
|
0:41:48
|
and again I'm not going to do all of these right now because it'll just
|
|
0:41:51
|
take awhile, but I will go through and update these
|
|
0:41:57
|
after we're done
|
|
0:41:59
|
and I keep making the mistake of saying 'back to find list'
|
|
0:42:02
|
but it actually goes back to the intercom DN
|
|
0:42:05
|
I want to go back to the device
|
|
0:42:06
|
and awesome, it logged me out
|
|
0:42:09
|
because I had too many windows opened
|
|
0:42:12
|
and it timed me out.
|
|
0:42:15
|
Ok, so let's add phones...
|
|
0:42:19
|
Let's add just Branch 1 Phone 1
|
|
0:42:21
|
let's do an intercom there as well.
|
|
0:42:25
|
For right now so *2001
|
|
0:42:28
|
I can even use 2001 because it's in a different partition.
|
|
0:42:35
|
And because it's in the intercom partition it's actually a completely separate entity.
|
|
0:42:40
|
Even if it was in the same name as the same partition
|
|
0:42:43
|
it's a different type of entity.
|
|
0:42:45
|
It's stored in a different table
|
|
0:42:47
|
in the database is essentially what it is.
|
|
0:42:49
|
It's not in the DN or pattern table.
|
|
0:42:52
|
It's in the intercom DN or pattern table.
|
|
0:42:55
|
Ok, so we've got this.
|
|
0:43:02
|
Let's go ahead and go back.
|
|
0:43:06
|
I keep doing that.
|
|
0:43:08
|
So let's go to corporate headquarter phone 2
|
|
0:43:12
|
and go to add a new BLF speed dial
|
|
0:43:15
|
and take a look at let's see the directory number is
|
|
0:43:19
|
1001 that we want to monitor.
|
|
0:43:21
|
We want to monitor Jack Shepherd.
|
|
0:43:28
|
And if we scroll over...
|
|
0:43:29
|
I don't know why this window defaults to opening to...
|
|
0:43:33
|
like this resolution where you can't see over to the right
|
|
0:43:38
|
for that Call Pickup tick box because everyone misses it.
|
|
0:43:41
|
But when I do that, assuming that presence is working properly
|
|
0:43:46
|
which by default it will just work just fine until we talk about it and change it.
|
|
0:43:54
|
But I will not only see busy status for 1001,
|
|
0:44:06
|
there we go
|
|
0:44:06
|
but I'll also see...
|
|
0:44:10
|
It doesn't look like it's updated yet, let's restart
|
|
0:44:13
|
restart
|
|
0:44:14
|
Ah! There it is. It was on 1002 for 1001
|
|
0:44:20
|
So it will not only show just standard busy status
|
|
0:44:28
|
which if I go off hook on 1001
|
|
0:44:31
|
I'll see that little keypad there on 1002
|
|
0:44:34
|
I should see this change
|
|
0:44:38
|
here after a few seconds
|
|
0:44:42
|
and it doesn't look like it's refreshing
|
|
0:44:52
|
Oh! I know what it is
|
|
0:44:54
|
of course, actually
|
|
0:44:56
|
it won't work just fine because I actually setup
|
|
0:45:01
|
calling search spaces and partitions for partition internal DNs
|
|
0:45:04
|
so at a minimum 1002 phone needs to have
|
|
0:45:07
|
a subscribe calling search space that can see that partition.
|
|
0:45:18
|
So we'll talk more about that when we talk about presence.
|
|
0:45:20
|
But just so that we can continue on with the features demo
|
|
0:45:27
|
once that phone restarts
|
|
0:45:36
|
then we'll see...
|
|
0:45:39
|
There we go. Now we see his telephone over his keypad as a status.
|
|
0:45:43
|
And right there as soon as I go off hook on 1001
|
|
0:45:46
|
and the screen updates
|
|
0:45:49
|
there we go we should see it change to two little handsets
|
|
0:45:53
|
to indicate that he's off hook.
|
|
0:45:55
|
Also if someone's calling over to him
|
|
0:46:07
|
if you were seeing the actual phone
|
|
0:46:09
|
you would see -- or right now we see this phone being lifted
|
|
0:46:16
|
and we also hear
|
|
0:46:18
|
we should hear, just a moment
|
|
0:46:26
|
probably... I did actually already hear it.
|
|
0:46:28
|
Let me just redial.
|
|
0:46:29
|
After six seconds we'll hear the call pick up
|
|
0:46:34
|
a notification that says
|
|
0:46:43
|
let me try this one more time. Let me turn down the other phones.
|
|
0:46:54
|
And now we should hear the 'are you there'
|
|
0:47:00
|
So we heard the 'are you there'. You should have heard that.
|
|
0:47:02
|
And that was the 2001 for 1001
|
|
0:47:07
|
which that would be replaced with names if I had caller ID
|
|
0:47:13
|
fully populated on those lines.
|
|
0:47:16
|
So we saw the visual display and then the audible display
|
|
0:47:20
|
if you remember was the call back feature
|
|
0:47:24
|
or the call back notification file.
|
|
0:47:30
|
Ok, so we saw the ringing display
|
|
0:47:33
|
and then this is where we could deal with
|
|
0:47:36
|
Call Pickup based on this particular DN
|
|
0:47:42
|
because we already know visually
|
|
0:47:44
|
which phone is ringing, so we could do a directed call pickup.
|
|
0:47:49
|
So I'll do this again, I'll just say redial.
|
|
0:47:55
|
And I'm going to do Directed Call Pickup
|
|
0:48:09
|
So I'm going to do Group Pickup
|
|
0:48:11
|
and the DN I'm going to press
|
|
0:48:22
|
whoops
|
|
0:48:44
|
I thought I remember that we changed
|
|
0:48:46
|
the Service Parameter
|
|
0:48:49
|
for...
|
|
0:48:55
|
for pickup to be auto pickup enabled.
|
|
0:48:59
|
But I could have
|
|
0:49:25
|
Oh! Nope.
|
|
0:49:26
|
It was probably when it refreshed.
|
|
0:49:35
|
That it refreshed before I
|
|
0:49:39
|
had a chance.
|
|
0:49:41
|
And let's take a look at the soft key layout.
|
|
0:49:42
|
While I'm looking through this real quick
|
|
0:49:44
|
are there any questions on anything we've done so far
|
|
0:49:47
|
with any of the calling features?
|
|
0:50:24
|
Ok, so as the call comes in
|
|
0:50:27
|
so 2001 redials to 1001
|
|
0:50:33
|
We can see that call coming in.
|
|
0:50:38
|
And...
|
|
0:50:41
|
1002 who's got this call forward group is seeing the call come in
|
|
0:50:47
|
and they can go to more and if I'm fast enough
|
|
0:50:50
|
they can press GPickup for Group Pickup
|
|
0:50:53
|
and then they can 't actually hit this BLF speed dial which
|
|
0:50:56
|
is kind of silly, but they can press the digits 1001
|
|
0:51:02
|
in order to bring that call over. And because I did auto pickup
|
|
0:51:07
|
there's now feedback if you can hear it.
|
|
0:51:11
|
because this call is now live on their phone.
|
|
0:51:14
|
Ok, so for whatever reason you can't actually just hit the BLF speed dial
|
|
0:51:19
|
that is the ringing line.
|
|
0:51:21
|
So it would be probably beneficial to not only see Jack Shepherd
|
|
0:51:24
|
but also see Jack Shepherd 1001 so you knew what to dial.
|
|
0:51:30
|
But for some reason it doesn't like you hitting that speed dial
|
|
0:51:32
|
after you've hit GPickup.
|
|
0:51:36
|
Ok, so we haven't really tested intercom.
|
|
0:51:42
|
We can certainly do that.
|
|
0:51:45
|
So let's see I've got 1001, 1002 and 2001
|
|
0:51:50
|
so I can go off hook on a particular intercom line.
|
|
0:51:57
|
And I can dial let's say...
|
|
0:52:01
|
press the digits for *2001
|
|
0:52:09
|
and it will automatically intercom over to *2001 line
|
|
0:52:15
|
and they actually have mute on.
|
|
0:52:18
|
You can't necessarily see that.
|
|
0:52:19
|
Ah! But we do see if once this refreshes it will show down here whisper.
|
|
0:52:24
|
There we go.
|
|
0:52:25
|
So we've got the whisper. We can't just hit the mute.
|
|
0:52:29
|
It says 'that key is not active here' if we hit mute.
|
|
0:52:32
|
But instead if we hit the actual intercom line
|
|
0:52:35
|
now we're into two-way conversation and we had feedback before I just hung up.
|
|
0:52:42
|
But what if 2001 wants to dial 1001?
|
|
0:52:47
|
Or 1... What was it we had ended up setting it to?
|
|
0:52:52
|
Was it 1 anything, anything? Oh, it was just 1, I think anything, anything, anything
|
|
0:52:57
|
But they didn't want to necessarily dial the *1001
|
|
0:53:04
|
Ok, so if they go off hook on their intercom line
|
|
0:53:07
|
and they dial *1001
|
|
0:53:12
|
well then it's going to intercom over to the *1001
|
|
0:53:17
|
and it's going to show from *2001
|
|
0:53:21
|
I just hung up, but if they go off hook on that *2001
|
|
0:53:25
|
and they dial just 1001
|
|
0:53:31
|
then
|
|
0:53:37
|
Ok, it's saying it doesn't like it, so let's go check our translation pattern.
|
|
0:53:42
|
Our intercom translation pattern.
|
|
0:53:54
|
And we sent it to *1002
|
|
0:53:58
|
Let's send it to *1001
|
|
0:54:11
|
Let's just say 1001
|
|
0:54:14
|
is the intercom translation pattern
|
|
0:54:17
|
it has a calling search space which should be able to see *1001
|
|
0:54:24
|
Ok,
|
|
0:54:40
|
Ok, and so it calls over
|
|
0:54:45
|
to 1001 then.
|
