|
0:00:13
|
Next were gonna take a look at the SISCO Unified Operating System
|
|
0:00:18
|
Dialed Number Analyzer and the Disaster Recovery System
|
|
0:00:22
|
and,
|
|
0:00:24
|
we want this together because there's really not a lot to each of them
|
|
0:00:27
|
and the SISCO Unified Operating System where actually we're gonna take a look at
|
|
0:00:31
|
in a little bit more
|
|
0:00:34
|
detail or some of the more specific bits of it as we go through
|
|
0:00:38
|
some of the
|
|
0:00:41
|
feature videos and modules that cover
|
|
0:00:44
|
and talk about, some of those specifically like time for instance okay?
|
|
0:00:49
|
first off and I probably should have already said this but
|
|
0:00:52
|
all the different navigations for all of the CUOS
|
|
0:00:56
|
and I should go ahead and back up on step and say
|
|
0:00:59
|
CISCO Unified Operating System is of course we've already covered this
|
|
0:01:03
|
but it's RedHat Enterprise Linux
|
|
0:01:05
|
or it's built on top of
|
|
0:01:07
|
it's built as a
|
|
0:01:09
|
an appliance so really you don't have
|
|
0:01:12
|
root level or even Linux in any way
|
|
0:01:16
|
command line access.
|
|
0:01:19
|
When you log in
|
|
0:01:22
|
if you had a user name and password like root
|
|
0:01:24
|
which of course there are ways to get root, anyones that's worked wit Linux or Unix knows that
|
|
0:01:28
|
but if you do so your cluster will not be supported
|
|
0:01:32
|
so for anyone that wants to play around in it in a lab only environment
|
|
0:01:36
|
all you need is a standard Linux distribution CD
|
|
0:01:40
|
boot in to single mode and then of course you can change the
|
|
0:01:43
|
root user name and password,
|
|
0:01:45
|
anyone with any physical access to a Unix machine
|
|
0:01:48
|
at least Linux can get
|
|
0:01:50
|
and most Unix Distros or variations can get root access
|
|
0:01:55
|
okay but in a production environment if you do that
|
|
0:01:58
|
you will void tech support so clear caution there
|
|
0:02:02
|
anyhow,
|
|
0:02:04
|
all of the Unified Communication Servers
|
|
0:02:08
|
in the Cisco line of servers are built on this standard
|
|
0:02:14
|
Unified Operating System
|
|
0:02:15
|
okay so almost all of them have the same top right navigation
|
|
0:02:20
|
where we can come and choose to go to
|
|
0:02:25
|
Cisco Unified Reporting about that server
|
|
0:02:29
|
Disaster Recovery for that server
|
|
0:02:32
|
Unified Serviceability for that server
|
|
0:02:34
|
and Unified OS Administration
|
|
0:02:37
|
and then whatever that particular server is, so for
|
|
0:02:40
|
communication manager we have
|
|
0:02:42
|
Unified CM Administration for connection
|
|
0:02:45
|
we would have in fact let me just go ahead and pull up
|
|
0:02:48
|
some more tabs here.
|
|
0:02:53
|
I don't think I have that one loaded right now
|
|
0:02:56
|
UCCX is built on the unified
|
|
0:03:01
|
operating system CUOS
|
|
0:03:03
|
after version 8 or version 8 and beyond
|
|
0:03:07
|
version 7 still actually runs in Windows.
|
|
0:03:13
|
So if I have Presence,
|
|
0:03:16
|
i've got the same Unified Serviceability OS Administration
|
|
0:03:20
|
Disaster Recovery and Unified Reporting
|
|
0:03:22
|
it's just the Presence administration
|
|
0:03:24
|
that gets me into the Presensce specific configuration
|
|
0:03:29
|
if I have
|
|
0:03:30
|
this actually came up, this is Unity Connection
|
|
0:03:34
|
but the first time that Unity Connection comes up
|
|
0:03:37
|
Unity Connection installs off of the same DVD
|
|
0:03:40
|
or ISO that CUCM installs off of.
|
|
0:03:44
|
And actually on the next version 9 Presence is going to install
|
|
0:03:48
|
off that same as well, but
|
|
0:03:50
|
regardless when it when you first boot into this server
|
|
0:03:54
|
it looks like Cisco Unified Communication Manager Administration
|
|
0:03:58
|
it's not actually.
|
|
0:03:59
|
Okay it's actually Unity Connection
|
|
0:04:01
|
so we've got the same Disaster Recovery System,
|
|
0:04:04
|
if we were to go here
|
|
0:04:06
|
we would see the same Disaster Recovery System as over on the
|
|
0:04:13
|
Unified Communication Manager which is the server that I'm on
|
|
0:04:16
|
but you can always tell what type of a server your on by coming up here to the navigation
|
|
0:04:20
|
top right and seeing what the administration type tool is
|
|
0:04:26
|
for the specific server platform
|
|
0:04:29
|
so we've got Community Connection Administration
|
|
0:04:31
|
there is one difference with Unity Connection
|
|
0:04:33
|
notify, sorry notice that there is Cisco Unified Serviceability
|
|
0:04:39
|
and over on CUCM Communication Manager there's Unified Serviceability
|
|
0:04:44
|
and over on Presence there is Unified Serviceability now the difference is
|
|
0:04:50
|
in Unity Connection let me actually say in the Communication Manager
|
|
0:04:56
|
or Presence Unified Serviceability is responsible or under that heading or under that navigation page
|
|
0:05:05
|
can be found all of the necessary services that need to be activated
|
|
0:05:10
|
and then dealt with starting ang stopping
|
|
0:05:13
|
under, unity connection unified serviceability deals with specifics for the CUOS
|
|
0:05:22
|
so under unified serviceability for unity connection
|
|
0:05:26
|
if we log in here
|
|
0:05:31
|
we see a similar interface
|
|
0:05:34
|
but under service activation and then control center
|
|
0:05:41
|
we'll see all the same bits under network services for the actual
|
|
0:05:47
|
platform itself we'll take a look at that, but under
|
|
0:05:51
|
sorry let me just go to service activation I'm only seeing two of the three
|
|
0:06:01
|
ah there we go, okay cause one isn't enabled but under
|
|
0:06:05
|
service activation and then
|
|
0:06:07
|
eventually once they're activated under control center feature services
|
|
0:06:11
|
we see the AXL or administrative XML web interface
|
|
0:06:16
|
and UXL web service so the ability to get in through those serviceability reporter
|
|
0:06:22
|
and LDAP directory synchronization
|
|
0:06:26
|
Okay? We don't see any of the unity specific services
|
|
0:06:32
|
and notice they all say CM services
|
|
0:06:34
|
Call Manager Services this is because they're all built on the same platform
|
|
0:06:38
|
if we want the unity connection specific
|
|
0:06:41
|
now again under presence and CUCM
|
|
0:06:45
|
under this
|
|
0:06:47
|
unified serviceability tool service activation and control center feature services
|
|
0:06:52
|
we would see all of the services for that particular platform
|
|
0:06:56
|
as well as generics
|
|
0:06:58
|
for the OS like the serviceability reporter AXL
|
|
0:07:02
|
UXL and directory sync.
|
|
0:07:04
|
But under unity connection we need to go to unity connection serviceability
|
|
0:07:13
|
and then we have service management,
|
|
0:07:15
|
now notice there's no service activation
|
|
0:07:18
|
and that's because we
|
|
0:07:22
|
all the service is basically I shouldn't say all of them
|
|
0:07:26
|
the necessary services for basic voice mail are all activated
|
|
0:07:29
|
there are some that you will want to come and see if they're activated
|
|
0:07:34
|
and you can deal with stopping some of the critical services but cannot deactivate them
|
|
0:07:41
|
same with the base services stop and restart them but not deactive them
|
|
0:07:45
|
and then a number of optional services
|
|
0:07:48
|
some that you may need to
|
|
0:07:50
|
activate like let's say a IMAP server
|
|
0:07:53
|
don't remember if that ones on by default
|
|
0:07:54
|
or what's another one, I think it was the message event service
|
|
0:08:00
|
but anyhow here you can come and activate or deactivate
|
|
0:08:04
|
I should say activate or deactivate these
|
|
0:08:07
|
I didn't actually mean to click activate for File Syncer
|
|
0:08:10
|
but anyhow, and then stop and start these
|
|
0:08:12
|
so unity connection is a little bit different
|
|
0:08:15
|
in it's serviceability it's got it's own serviceability as well as the
|
|
0:08:20
|
general unified serviceability.
|
|
0:08:23
|
But other than that
|
|
0:08:24
|
and of course we're gonna cover all the
|
|
0:08:27
|
connection administration and presence administration
|
|
0:08:31
|
and specific platforms when we come to those
|
|
0:08:34
|
but other than that we won't take a look at the Disaster Recovery Unified Serviceability
|
|
0:08:38
|
Unified OS administration for each server
|
|
0:08:42
|
because they're all the same, they're all built on the same platform
|
|
0:08:46
|
so let's again
|
|
0:08:50
|
take a look at the OS administration, so CUOS
|
|
0:08:55
|
and the number of times we have to log in to each individual
|
|
0:09:06
|
type of navigation
|
|
0:09:12
|
and again we're not going to go over everything here because
|
|
0:09:14
|
a number of things will hit specifically in fact
|
|
0:09:18
|
pretty much next coming up I think
|
|
0:09:20
|
but let's just go from left to right, I can show information about the cluster
|
|
0:09:24
|
show information about the hardware that this particular servers is built on
|
|
0:09:28
|
show information about the network
|
|
0:09:31
|
you know Ethernet, MTU IP address show information about the software that's loaded
|
|
0:09:36
|
show information about the system
|
|
0:09:39
|
so let's just look at some these, I think some of these in show coloumn we're not actually gonna hit
|
|
0:09:42
|
so I'll just go ahead and show
|
|
0:09:45
|
we've go a pub and a sub and actually cups is already joined
|
|
0:09:48
|
so that shows as a subscriber as well because that does synchronization we'll go over that
|
|
0:09:53
|
I can show information about the hardware that this is built on
|
|
0:10:00
|
Okay we can see that I am running it on VMware
|
|
0:10:04
|
is it supported? It is
|
|
0:10:08
|
Intel, you know all the information
|
|
0:10:12
|
show information about the network
|
|
0:10:14
|
okay is DHCP enabled or disabled?
|
|
0:10:17
|
by the way this isn't
|
|
0:10:19
|
as a server this is a
|
|
0:10:20
|
client DHCP what's the IP address
|
|
0:10:22
|
what's the status
|
|
0:10:25
|
the cue link for the Ethernet interface the
|
|
0:10:28
|
MTU Mac address licensed based Mac address
|
|
0:10:30
|
or what we would use for
|
|
0:10:33
|
for licensing
|
|
0:10:35
|
okay since it's VMware it's going to generate a virtual Mac address
|
|
0:10:39
|
DNS were configured
|
|
0:10:41
|
with the domain name and a primary server to resolve our default
|
|
0:10:44
|
gateway all this information.
|
|
0:10:47
|
Show information about the software
|
|
0:10:51
|
okay?
|
|
0:10:52
|
we always have two partitions for every CUOS
|
|
0:10:57
|
platform server
|
|
0:10:58
|
we've always got our active partition
|
|
0:11:01
|
and currently there is no installed software in our inactive partition
|
|
0:11:07
|
if we did a software upgrade
|
|
0:11:10
|
we would always upgrade
|
|
0:11:14
|
that is we would always perform the
|
|
0:11:17
|
installation or upgrade in the not active partition
|
|
0:11:21
|
by default and switch over to that partition
|
|
0:11:24
|
that way we could always switch back
|
|
0:11:26
|
to the currently non active
|
|
0:11:29
|
partition the one that was basically pre upgrade
|
|
0:11:32
|
that way if there is a problem rather than having to quickly back peddle
|
|
0:11:36
|
and try to
|
|
0:11:38
|
uninstall that upgrade and then you know
|
|
0:11:40
|
possibly with all the files that have been overwritten
|
|
0:11:43
|
meet with all sorts of issues
|
|
0:11:46
|
and by the way this is disc partition this is not like
|
|
0:11:48
|
calling DN partition
|
|
0:11:51
|
things that we'll cover if you're not familliar with it yet, this is disc based parition
|
|
0:11:56
|
instead of having to do that instead of having to roll back our changes
|
|
0:11:59
|
we simply reboot to our previous
|
|
0:12:02
|
known good partition and it goes back to everything
|
|
0:12:06
|
as it was, and then we can diagnose the problems
|
|
0:12:09
|
okay so it's a very nice feature
|
|
0:12:13
|
let's do show system and by the way I
|
|
0:12:19
|
paused the recording but show system and show hardware typically
|
|
0:12:23
|
didn't probably seem it took that long, those typically take a little bit longer
|
|
0:12:26
|
just because it's gathering all of the you know current
|
|
0:12:30
|
CPU memory information or
|
|
0:12:33
|
especially with hardware that takes even longer because it's gathering all of the
|
|
0:12:35
|
real time hardware information
|
|
0:12:39
|
okay so it's got the host name but not domain name
|
|
0:12:42
|
timezone that it's set in what time it currently thinks it's at
|
|
0:12:45
|
what product version it is, so this is the software version
|
|
0:12:49
|
what hardware platform version or
|
|
0:12:51
|
CUOS platform version rather
|
|
0:12:54
|
uptime CPU memory disc
|
|
0:12:58
|
for our active for our inactive
|
|
0:13:01
|
and for our logging partitions there's a third for logging
|
|
0:13:06
|
okay as well as IP preferences
|
|
0:13:09
|
and in IP preferences I can actually find, we'll go over this later
|
|
0:13:14
|
but I can actually find all of the applications that are
|
|
0:13:19
|
able to be enabled whether they are or not
|
|
0:13:21
|
they're status whether they're enabled or disabled
|
|
0:13:24
|
a description of those
|
|
0:13:26
|
what type they are, are they public private are they translated like for instance
|
|
0:13:30
|
if you hit port 443
|
|
0:13:33
|
which is SSL, so if you just went to HHTPS 177.1.10.11
|
|
0:13:39
|
and you didn't include the
|
|
0:13:43
|
colen report 8443
|
|
0:13:47
|
it's automatically going to
|
|
0:13:49
|
translate and reroute you to the tomcat SSL port
|
|
0:13:53
|
so anything tomcat begins with 8
|
|
0:13:56
|
and is in the range 8000
|
|
0:13:58
|
so you know tomcat web is gonna be 8080
|
|
0:14:02
|
tomcat SSL 8443 rather than just 443 etcetera,
|
|
0:14:07
|
okay?
|
|
0:14:09
|
I can tell the port number that it runs on
|
|
0:14:11
|
so this is actually very useful for ACL's
|
|
0:14:13
|
or security setup
|
|
0:14:15
|
making sure that you have an even CUOS
|
|
0:14:19
|
making sure that you have the proper port numbers
|
|
0:14:22
|
for the various protocols that your running and making sure that your not missing anything
|
|
0:14:26
|
and we go over that I think a little bit more on CUOS as well
|
|
0:14:30
|
so settings I can set my Ethernet
|
|
0:14:32
|
for IP, IPV6
|
|
0:14:35
|
information about the publisher we're gonna go over NTP on a little bit
|
|
0:14:39
|
SNTP mail protocol for
|
|
0:14:42
|
being able to, obviously email
|
|
0:14:46
|
records and email reports and things like that out
|
|
0:14:50
|
I can manually set the time if I'm not using NTP
|
|
0:14:54
|
and deal with the version
|
|
0:14:58
|
dealing with security I can deal with all my certificate management
|
|
0:15:02
|
monitor certificate enrollment deal with IP SEC
|
|
0:15:06
|
tunnels, and bulk certificates
|
|
0:15:09
|
if I want to bulk import or export like it between clusters or things like that
|
|
0:15:14
|
okay?
|
|
0:15:17
|
as we mentioned software
|
|
0:15:21
|
install or upgrade
|
|
0:15:23
|
I can come here to
|
|
0:15:26
|
choose whether I'm gonna pull from a DVD or
|
|
0:15:29
|
not really cd anymore but remote file system where that's at SFTP FTP
|
|
0:15:36
|
okay and if I do, you know give it the directory give the user name password
|
|
0:15:40
|
and it will search for valid upgrades
|
|
0:15:44
|
TFTP file management we're gonna use this quite a lot to upload,
|
|
0:15:48
|
one thing to note and i'll probably go over it againis whenever you
|
|
0:15:52
|
add a file through TFTP you must go to
|
|
0:15:55
|
unified serviceability and restart the TFTP service
|
|
0:15:58
|
on which ever server you uploaded it to
|
|
0:16:01
|
so here I'm on the subscriber, I'm sorry this is actually the publisher
|
|
0:16:04
|
of my new 8.5 cluster
|
|
0:16:08
|
many of the videos will revolve as we mentioned around 7
|
|
0:16:11
|
so that's .10 for the publisher but anywhile
|
|
0:16:13
|
if I wanna upload this to the subscriber I would need to go to .12
|
|
0:16:18
|
or in many of the videos .20 depending on whether it's version 85 or version 7 respectively
|
|
0:16:26
|
I can also have a customized log on message
|
|
0:16:30
|
for administrators and users
|
|
0:16:33
|
I can also deal with ping you know just make sure that
|
|
0:16:36
|
devices are alive obviously we can do this from the
|
|
0:16:38
|
command line as well and we're going to go over that
|
|
0:16:48
|
yeah I think that's already been gone over, and remote supports so finally
|
|
0:16:53
|
with the OS this is something that you would use for TAC only and
|
|
0:16:58
|
by default CISCO doesn't even have route level
|
|
0:17:00
|
Linux route access to your server
|
|
0:17:03
|
nobody does.
|
|
0:17:05
|
So what this does is TAC will inform you if you're
|
|
0:17:08
|
involved in a live case
|
|
0:17:11
|
to put in a particular account name and give it the duration
|
|
0:17:15
|
of how many minutes and
|
|
0:17:18
|
press save and then this will actually go
|
|
0:17:20
|
and you'll give the results to TAC
|
|
0:17:23
|
and this will generate information that will give them
|
|
0:17:27
|
there's basically a revolving password based on all sorts of
|
|
0:17:32
|
algorithmic parameter such as you know time of day
|
|
0:17:35
|
day of week, last you know
|
|
0:17:39
|
I don't know last digit of the alphabet, whatever
|
|
0:17:43
|
there's all sorts of things that you can set dynamic passwords in Linux to and they'll use that
|
|
0:17:47
|
plus this to be able to log in with route temporarily
|
|
0:17:51
|
here your giving them 30 minutes or whatever you set this to really whatever they
|
|
0:17:55
|
tell you to set this to.
|
|
0:17:58
|
Okay so let's take a look at
|
|
0:18:00
|
the DNA so back on serviceability
|
|
0:18:05
|
log in,
|
|
0:18:10
|
and again we can go there by clicking here
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tools and then dialed number analyzer
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we also have the ability, sorry
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to just simply say forward slash DNA
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and we're gonna be back on Unified Serviceability more talking about
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various alarms that we can set up
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configure them for
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alarming on RTMT the Real Time Monitoring Tool
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certainly a lot dealing with trace configuration
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and you know restarting services so
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you know setting SNMP we're actually not gonna probably come here but if you
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need to set up SNMP obviously for a mode access this would be the place to do it
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that should be fairly self explanatory
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but we're gonna look at DNA
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the Dialed Number Analyzer, and
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so what the Dialed Number Analyzer does this is a very useful tool
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and this gives us the ability to
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choose to analyze calls
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based on all sorts of information, gateways
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particular phones
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particular trunks
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so for instance let's click on trunk
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and let's just search for all devices
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and i've got my corporate headquarter PSTN gateway we'll select that
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so it gives me the device information about it
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currently gives me the inbound calls
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significant number of digits and calling search base as well as the
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AAR Automated Alternate Routing calling search base things that we'll talk about
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and we can say if the calling party out on let's say the PSTN or
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if this were an ITSP wherever
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what was they're phone number let's say they're phone number was 206
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50155111 which is a PSTN number
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and they dialed in through our trunk
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they dialed let's say
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206501
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1001
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which is one of our internal DN's it's external phone number mask
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remember it's going to or should trunkate those four digits I shouldn't say remember
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we haven't really gotten to dial plan yet
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and we'll take a look at this in dial plan a lot more
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based on a particular time because
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we have time of day routing
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do the analysis and it's gonna pop up a new window
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and it's gonna give us results information on I think we have collapsable
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collapsable little triangles here so I can
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collapse or expand
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calling party information to take a look at that
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take a look at the dial digits the match result is
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to route this pattern
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the match pattern information
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is remember trunkate four digits so
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pattern 1001 in this partition
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based on it's inbound calling search base
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the called party number timezone
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classification of this phone is gonna be on net
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did it face any interdigit time-out, no.
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Was outside dial tone played? No.
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0:21:13
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And we can collapse result summary and take a look at the actual flow
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0:21:17
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now this is where when we changed in service parameters
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0:21:22
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in the last video for translation
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and alternate
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translate and alternate pattern analysis versus just the standard analysis
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0:21:32
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for the complexity of digit analysis in the service parameters
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this is where we get more information about the call flow
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for alternate matches as well as
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not just the directory number that would be
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0:21:44
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found by standard analysis but also translation patterns
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0:21:48
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if there were any,
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okay?
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0:21:51
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And any called connected or sorry calling
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0:21:55
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connected or called party transforamtions that occured however transform the number
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0:22:00
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okay and in this case
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0:22:04
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we're not really seeing any
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0:22:07
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okay? Forwarding information about this particular
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0:22:10
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you know it reached this 7961 phone that was registered
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0:22:14
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here's the device name
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0:22:17
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the alerting name of this phone
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0:22:19
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any automated alternative routing configured for this phone so it really gives you a lot
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0:22:23
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of good information any forward
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0:22:25
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unregistered or forward no coverage
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0:22:28
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forward no answer to voicemail for instance yes,
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0:22:32
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and voicemailbox number
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0:22:34
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a really a lot of good information
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0:22:37
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and just real quick we can also do this let's just say analyzer
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0:22:41
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and I'm sorry let's do phone
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0:22:44
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I can do this by phone as well so I could say for instance
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0:22:48
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my 9971 phone here
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0:22:51
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I can choose my line 1003 so that's where it's coming from
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0:22:55
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here's all the information about it
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0:22:58
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what dialed digits I wanna dial 911
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0:23:02
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this isn't this is a SIP phone but I don't really want to do a SIP
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0:23:05
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route pattern okay we'll talk about those
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0:23:12
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and I can see where this call is going to go through
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0:23:16
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okay it's gonna match this particular pattern, here's the call flow
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0:23:20
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goes through a translation pattern then a route pattern then a route list
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0:23:24
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there's a lot of really good information here in the dialed number analyzer
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0:23:28
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and as I mentioned we'll be going over this more
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0:23:31
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as we actually look at calls in dialed plan
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0:23:38
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as we go along.
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0:23:43
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So finally let's go up and take a look at the Disaster Recovery System
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0:23:58
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and it's a very simple interface we've got a restore
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0:24:01
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and our back up information so we can choose let's look at back up device
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0:24:14
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and I apologize but it's actually I've had this on
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0:24:18
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my recording on pause for quite a while
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0:24:21
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and for some reason the back up device isn't coming up right now
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0:24:24
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I'm gonna have to troubleshoot why my
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0:24:25
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Disaster Recovery System isn't coming up
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0:24:27
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there's not really that much to see here
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0:24:29
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for the back up device we can either choose a tape device that's attached if we have one
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0:24:34
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or more typically we will do a network based back up
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0:24:38
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a network based back up can only be done through SFTP
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0:24:42
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and we simply provide obviously the path to back up to the IP address
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0:24:47
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or host name the back up to, a user name and password and as I mentioned the path already
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0:24:52
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and then we can create a schedule
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0:24:55
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and create an automated back up okay? Well we can perform a manual back up
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0:24:59
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take a look at the current status and look at history of back up's.
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0:25:03
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For restore same thing point to the tape
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0:25:06
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or point to the SFTP path
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0:25:10
|
provide the user name password and the
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0:25:14
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path as well as the particular file because there might be multiple there
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|
0:25:19
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and you can take a look at the history or status in order to restore
|
|
0:25:24
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okay so for some reason it's not, i'll click it again just to see if it's gonna come up but
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|
0:25:33
|
having a bit of trouble getting the Disaster Recovery System to
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|
0:25:36
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return me any pages right now, but that's all there is
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|
0:25:40
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there's nothing more on it
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0:25:42
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it's just good to know that we can back up by tape or SFTP
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|
0:25:45
|
and if SFTP what we need including the path
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|
0:25:50
|
as well as the fact
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|
0:25:52
|
that this Disaster Recovery System which normally works quite well
|
|
0:25:56
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I think I just have to reboot my server is synonymous on all
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|
0:25:59
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of the CUOS or Cisco Unified Operating System Servers
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