|
0:00:14
|
So, we’re back and I've got fewer phones opened.
|
|
0:00:18
|
Now that I have restored,
|
|
0:00:20
|
so, now let’s go for the rest of the enterprise features.
|
|
0:00:30
|
Part of what we want to talk about here is,
|
|
0:00:34
|
let’s actually go over to the CUCM SRND,
|
|
0:00:38
|
where it talks about, go to the table of contents here,
|
|
0:00:42
|
where it talks about enterprise feature access,
|
|
0:00:48
|
and, specifically,
|
|
0:01:07
|
Here we go.
|
|
0:01:12
|
That enterprise feature access with two stage dialling functionality.
|
|
0:01:18
|
Now, we already talked about this is like mobile voice access,
|
|
0:01:22
|
but unlike mobile voice access, enterprise feature access requires all two-stage dialling,
|
|
0:01:26
|
must originate from a phone that's been configured as a remote destination.
|
|
0:01:30
|
There is no provision for the mobility user to identify themselves
|
|
0:01:41
|
and there is also because there is no IVR.
|
|
0:01:43
|
But let’s scroll down in the SRND, take a look.
|
|
0:01:53
|
Specifically,
|
|
0:01:59
|
I have gone too far.
|
|
0:02:06
|
I've gone to far, so, let us go back up a little bit.
|
|
0:02:19
|
Go back up to the beginning of Unified Mobility. Here we go.
|
|
0:02:28
|
Down and so we find
|
|
0:02:33
|
like functionality, desk phone pick up,
|
|
0:02:36
|
remote desk phone pick up, or remote destination pick up.
|
|
0:02:39
|
Here we go, Mid-Call Features.
|
|
0:02:42
|
Mid-call features such as if we scroll down a little bit more,
|
|
0:02:47
|
these are smart phone mid-call features, so we’re not gonna look at these.
|
|
0:02:51
|
We’ll scroll down a little bit more, these are continued.
|
|
0:02:55
|
We are gonna specifically look at manual Mid-Call Feature Key Sequence.
|
|
0:03:05
|
If we take a look at this, we should have the ability to press *81,
|
|
0:03:11
|
go on hold, *82 for exclusive hold
|
|
0:03:16
|
and then *83 for resume and then we’ll take a look at the differences
|
|
0:03:20
|
and transfer directed call and conference in a little bit.
|
|
0:03:24
|
First of all, where to find these or where to change them
|
|
0:03:27
|
would be in CUCM service parameters.
|
|
0:03:31
|
I already saw them earlier but we kind of went past them quickly.
|
|
0:03:36
|
I mentioned that we come back to them.
|
|
0:03:42
|
Go down to the bottom and slightly up here
|
|
0:03:45
|
are all of our Enterprise Feature Access Code for hold,
|
|
0:03:48
|
exclusive hold, resume, transfer, conference
|
|
0:03:53
|
and then there is smart phone mobile interdigit time out
|
|
0:03:56
|
and non-smart mobile interdigit time out.
|
|
0:04:00
|
Half of a second for smart phones
|
|
0:04:04
|
and two seconds or 2000 milliseconds for non-smart phones
|
|
0:04:09
|
with the maximum for the speed of being 4000-click on the headers
|
|
0:04:13
|
to find that in the context since it helped.
|
|
0:04:17
|
We can change these but we weren’t given any instruction
|
|
0:04:19
|
to change them just to make them work.
|
|
0:04:22
|
Currently, enterprise feature access is set to False.
|
|
0:04:26
|
So, do we need to set it to True to make this work?
|
|
0:04:29
|
Well, I don’t know. Let’s try.
|
|
0:04:31
|
Let’s bring up our phones
|
|
0:04:35
|
and let’s try to and again we’re not gonna use the soft client
|
|
0:04:38
|
which you will see me go off hook on the soft client on my manual
|
|
0:04:42
|
just because of the DTMF issue.
|
|
0:04:46
|
Though on my physical desk phone,
|
|
0:04:48
|
I’m gonna go off hook on Hurley’s mobile
|
|
0:04:52
|
and, well actually, rather than that,
|
|
0:04:54
|
let me just have Eloise call out to Hurley’s mobile
|
|
0:05:01
|
but I’m gonna have her call the desk phone of course.
|
|
0:05:10
|
Now, it is ringing in both locations.
|
|
0:05:12
|
I’m gonna answer on my card PSTN phone.
|
|
0:05:20
|
I’m going to mute so you can see that I'm on that line.
|
|
0:05:25
|
Hugo shows that he is offline on 1 so he is not idle
|
|
0:05:29
|
but you cannot see who is talking to you because of privacy.
|
|
0:05:33
|
We’re talking to Hugo and I want to be able to,
|
|
0:05:37
|
from my PSTN phone, issue *81 to put Branch1 Phone 1 2001 on hold
|
|
0:05:49
|
and be able to hear music on hold.
|
|
0:05:51
|
I’m gonna issue *81 and nothing happens.
|
|
0:06:02
|
*82, in fact the most that we hear is actually the DTMF tones if anything.
|
|
0:06:12
|
Well, we’re gonna go back and enable Enterprise Feature Access.
|
|
0:06:21
|
Oops, looks like I left it at False accidentally.
|
|
0:06:33
|
I accidently dropped the dropdown but still clicked False
|
|
0:06:36
|
before I hit save so I have to do it again.
|
|
0:06:42
|
Down, choose True and save.
|
|
0:06:50
|
The reason I wanted to show this
|
|
0:06:52
|
was specifically that we talked about how to open this in a new tab.
|
|
0:07:02
|
We talked about how we were not configuring
|
|
0:07:05
|
the Enterprise Feature Access directory number
|
|
0:07:09
|
and we really weren’t be needing to use it per se
|
|
0:07:13
|
in terms of Enterprise Feature Access or two-stage dialling
|
|
0:07:18
|
or because it’s for the Unified Mobility Client
|
|
0:07:24
|
but we do still have to enable the service parameters
|
|
0:07:28
|
in order to get the mid-call features.
|
|
0:07:30
|
Mid-call features show up as a subset of Enterprise Feature Access
|
|
0:07:35
|
even if we’re not configuring the DNs,
|
|
0:07:38
|
the directory number or the DID for this.
|
|
0:07:41
|
The DID will be used if we wanted smart phones to call in
|
|
0:07:46
|
but we still need to enable the service parameter in order for it to work.
|
|
0:07:51
|
What we’re gonna do in fact, we'd go back over to Cisco’s SRND
|
|
0:07:59
|
for certain things that we’re gonna do like transfer.
|
|
0:08:01
|
It’s gonna tell us to issue story for the code
|
|
0:08:06
|
but the manual key sequences that will issue *82 to do an exclusive hold
|
|
0:08:12
|
and we do have to that so the system knows that nobody else could have resumed a call.
|
|
0:08:17
|
We make a new call and it tells us the Enterprise Feature Access DID.
|
|
0:08:22
|
This is actually incorrect.
|
|
0:08:25
|
If we’re doing it through the smart phone, the previous menu,
|
|
0:08:29
|
then it does call the Enterprise Feature Access DID
|
|
0:08:33
|
but if we’re doing it through the manual mid-call feature,
|
|
0:08:36
|
we actually out our phone on hold.
|
|
0:08:39
|
This is a cell phone, we would put it on hold from our cell phone
|
|
0:08:43
|
and then we would make a brand new call
|
|
0:08:46
|
to the Mobile Voice Access DID and then on connect of course,
|
|
0:08:54
|
we would authenticate with # and it tells us to do *84.
|
|
0:09:00
|
Then we would do *84# and then where
|
|
0:09:04
|
we wanna transfer the number 2 and then #.
|
|
0:09:06
|
It’s actually going to disconnect as we’re gonna see here in a moment
|
|
0:09:10
|
Both call legs from the PSTN 'cause we would have made one call end
|
|
0:09:16
|
maybe one call in through Mobile Voice Access or Mobile Connect
|
|
0:09:21
|
took care of calling us so it came out or whatever.
|
|
0:09:25
|
It’s going to disconnect both calls, I mean the second Mobile Voice Access call,
|
|
0:09:29
|
call into do the formal transfer.
|
|
0:09:32
|
It’s gonna disconnect both call legs and will loop that third party,
|
|
0:09:38
|
in this case it’s gonna be Branch 1 Phone 1 or 2001,
|
|
0:09:41
|
to whomever we transfer the call to.
|
|
0:09:46
|
The actual documentation and I checked to see it in the latest 8 SRND
|
|
0:09:52
|
but it still says make a new call to the Enterprise Feature Access DID
|
|
0:09:56
|
when in fact we’re not configuring anything for this Enterprise Feature Access DID.
|
|
0:10:02
|
Instead, what we are doing is we’re just gonna make the second call
|
|
0:10:06
|
or a new call to the Mobile Voice Access DID.
|
|
0:10:11
|
We enabled, but again we still need do need to enable
|
|
0:10:18
|
Enterprise Feature Access from service parameters.
|
|
0:10:21
|
Let’s try our call.
|
|
0:10:27
|
Clear out our scroll back flappers for any calls and let us try.
|
|
0:10:43
|
There we go.
|
|
0:10:46
|
So we can see the debugs behind.
|
|
0:10:49
|
And let’s call in.
|
|
0:11:02
|
Now, we’re gonna call in to the Branch 1 gateway
|
|
0:11:07
|
from our PSTN phone hardware calling from Hurley’s home, let’s say.
|
|
0:11:21
|
Here’s our first call leg.
|
|
0:11:28
|
Authenticate.
|
|
0:11:30
|
We’re gonna call.
|
|
0:11:34
|
We're gonna call over to Eloise at 2001.
|
|
0:11:43
|
The call’s gonna ring on her line and we’re gonna go and answer it.
|
|
0:11:48
|
And now that we’ve answered it,
|
|
0:11:54
|
we see nothing on Branch2, nothing on Corporate Headquarter
|
|
0:11:57
|
but we’ve got one call lag on Branch 1.
|
|
0:12:00
|
Actually, let’s do show voice call status
|
|
0:12:04
|
to see that we’ve got one call up inbound
|
|
0:12:08
|
on dial 200 outbound on 201, one active call found.
|
|
0:12:16
|
Now, we’re gonna go back to our phones
|
|
0:12:19
|
and other than noting that it’s already on this phone.
|
|
0:12:22
|
I’m gonna be doing everything on the hardware phone
|
|
0:12:25
|
so we’re gonna issue a *81 to hold, yes, *81 to hold.
|
|
0:12:42
|
And nothing changes on Hurley’s phone, it doesn’t look any different.
|
|
0:12:46
|
Neither does the phone, neither is my hardware PSTN phone
|
|
0:12:50
|
because I haven’t pressed hold on my hardware phone
|
|
0:12:53
|
which is representing my mobile or my home or whatever.
|
|
0:12:56
|
I’ve just issued *81.
|
|
0:13:00
|
Now, note that Hugo’s phone still shows Idle
|
|
0:13:06
|
and it still shows Remote In Use.
|
|
0:13:09
|
I would be able to resume that call.
|
|
0:13:13
|
If in service parameters back from module 5,
|
|
0:13:15
|
we hadn’t shown an exclusive hold
|
|
0:13:18
|
for any Privacy on and normal Hold than we had.
|
|
0:13:23
|
So if did this with Sawyer and actually, let’s do that real quick.
|
|
0:13:29
|
Let’s just hang this whole call up and we'll come right back to this very same call.
|
|
0:13:34
|
But if I had called in through Sawyer’s mobile,
|
|
0:13:49
|
The call is from James Ford’s phone over to Eloise’s phone,
|
|
0:13:56
|
Answer it and go to Mute.
|
|
0:13:59
|
Though we’re off hook on Sawyer’s mobile.
|
|
0:14:04
|
Third line, I’m still not sure why it specifically not showing up online.
|
|
0:14:09
|
They are in a hardware phone
|
|
0:14:11
|
and I’m now gonna do a *81 from the hardware PSTN.
|
|
0:14:25
|
We see on James’s desk phone that it shows
|
|
0:14:29
|
that it’s held and we can resume it right from here.
|
|
0:14:39
|
Though we’ve resumed the call, we’ve got audio
|
|
0:14:42
|
except that they don’t want the feedback,
|
|
0:14:43
|
There you go. Turn on Mute.
|
|
0:14:47
|
And it’s cleared from the PSTN phone because we’ve resumed it.
|
|
0:14:50
|
So, it was not an exclusive hold.
|
|
0:14:52
|
Again, the only reason that the,
|
|
0:14:54
|
I’m gonna go and hang it up.
|
|
0:14:55
|
the only reason that the call from Hurley’s home or mobile
|
|
0:15:01
|
was not able to be resumed was because of our service parameter
|
|
0:15:06
|
that’s exclusive hold or normal hold if privacy is enabled
|
|
0:15:10
|
and we did enable privacy on the remote destination profile.
|
|
0:15:16
|
So, we’ll do this again for Sawyer’s mobile but we'll do exclusive hold.
|
|
0:15:30
|
It’s ringing again.
|
|
0:15:34
|
We’ll answer it and we see on James’s phone that we’ve got a call active.
|
|
0:15:47
|
We’re talking from the PSTN over to Eloise at 2001,
|
|
0:15:51
|
but now we’re gonna put the call on exclusive hold with the *82 at the PSTN.
|
|
0:16:03
|
We hear the music on hold on 2001
|
|
0:16:06
|
but we don’t see the ability to resume that call on James’s phone.
|
|
0:16:21
|
Now, we could do a Remote In Use cBarge, something like that,
|
|
0:16:25
|
but that’s not going to, I mean we could barge in
|
|
0:16:29
|
but we’re just talking about we have the ability to do an exclusive hold.
|
|
0:16:33
|
Well, that’s not allowed to be resumed.
|
|
0:16:35
|
We could cBarge but not resume.
|
|
0:16:38
|
If we resume or, sorry, did a see barge from his desk phone,
|
|
0:16:43
|
the call would still actually be on hold from his PSTN remote device.
|
|
0:16:47
|
Now, we’re just gonna do a *83 to resume from the PSTN phone.
|
|
0:16:55
|
I pressed *86, *83..
|
|
0:17:00
|
and now we resume and go mute.
|
|
0:17:04
|
We resume the call and we’re still talking from his mobile.
|
|
0:17:08
|
We're going to hang up and I’m gonna try it again,
|
|
0:17:11
|
everything again now on hang up but now it’s on temporary 10 second hold
|
|
0:17:17
|
just like it would be for remote destination hang up and now the call is clear.
|
|
0:17:22
|
So, now, I’m gonna do it from Hurley’s mobile.
|
|
0:17:35
|
They got to press 2801 that time, let’s try that again.
|
|
0:17:48
|
So, we’ve answered the call on 2001 from Hurley’s mobile
|
|
0:17:54
|
and now let’s just clear this off and do a Show Voice Call Status.
|
|
0:17:59
|
We’ve got one active call found.
|
|
0:18:01
|
So, now, we’re gonna try out the transfer feature.
|
|
0:18:07
|
We’re gonna do a *82 on a PSTN phone.
|
|
0:18:12
|
So I’ll press *82.
|
|
0:18:15
|
We’ve got exclusive hold going on, got music on hold.
|
|
0:18:20
|
Now, I’m gonna make a new call.
|
|
0:18:22
|
So on the PSTN phone, I’m gonna press hold
|
|
0:18:27
|
and then I’m gonna make a new call to the same Mobile Voice Access DID.
|
|
0:18:35
|
Authenticate.
|
|
0:18:39
|
Make a new call,
|
|
0:18:43
|
and I’m on Hurley’s mobile so I’m gonna call James to do a transfer.
|
|
0:18:50
|
You know what, actually, just mute that up
|
|
0:18:55
|
because I think I hit 1 already one to make a new call
|
|
0:18:57
|
and that’s not what I want to do.
|
|
0:18:58
|
Let’s try this again.
|
|
0:19:00
|
I’m still on hold on the PSTN call that we can see here.
|
|
0:19:06
|
I’m gonna do a new call
|
|
0:19:11
|
through Mobile Voice Access DID.
|
|
0:19:18
|
Authenticate.
|
|
0:19:24
|
And now, I’m gonna press *84.
|
|
0:19:37
|
This is actually a little bit incorrect
|
|
0:19:41
|
and even more I started to say that but I got sidetracked.
|
|
0:19:45
|
So, on the connect to the new Mobile Voice Access DID,
|
|
0:19:48
|
we have to enter our pin but then
|
|
0:19:50
|
we actually have press 1 to make a new call,
|
|
0:19:53
|
make the new call and then once that’s connected,
|
|
0:19:56
|
then press *84 to transfer. So, let’s try this again.
|
|
0:20:07
|
Authenticate.
|
|
0:20:10
|
We'll make our new call.
|
|
0:20:14
|
We’ll call over to James.
|
|
0:20:27
|
Then once he answers now,
|
|
0:20:33
|
it would show Voice Call Status. We’ve got two active calls.
|
|
0:20:39
|
And, now, we’re gonna do *84,
|
|
0:20:44
|
You noticed to release complete.
|
|
0:20:49
|
Show voice call status on Branch 1 shows no active calls found
|
|
0:20:53
|
but James is now talking directly to Eloise.
|
|
0:20:58
|
The Cisco documentation, unfortunately, I hate to say
|
|
0:21:01
|
is a little bit wrong when it comes to how to actually make this.
|
|
0:21:09
|
So, let’s revise it.
|
|
0:21:10
|
Let’s put around in here and we’ll put this on the Saved Documents,
|
|
0:21:17
|
so to make the Mobile Voice Access Mid-call Features' proper operation.
|
|
0:21:37
|
So, all of this is right, those three are right.
|
|
0:22:14
|
But what we want to look at is transfer where it states to “For Transfer.”
|
|
0:22:25
|
We wanna enter 82, so actually we should first be connected to existing call.
|
|
0:22:37
|
That kinda might go without saying.
|
|
0:22:40
|
Let’s just make sure that goes about saying. That's fine.
|
|
0:22:43
|
*82 exclusive hold.
|
|
0:22:45
|
Next one is make a new call not to the enterprise feature access at ID.
|
|
0:22:56
|
Actually, should say that Step 2 is really to put the issue a hold
|
|
0:23:12
|
for your physical PSTN phone.
|
|
0:23:21
|
Then Step 3 is to make a new call to the mobile voice access DID.
|
|
0:23:27
|
Step 4 is to Authenticate.
|
|
0:23:34
|
5 or actually let’s just do like they do.
|
|
0:23:38
|
Pin number #.
|
|
0:23:49
|
Fifth step is to press 1 to make a new call.
|
|
0:23:58
|
Sixth step is to enter your valid phone number.
|
|
0:24:16
|
Press, actually, I should say let’s do enter target DN,
|
|
0:24:26
|
transfer target DN and then #
|
|
0:24:29
|
and then 7 is upon connect,*84
|
|
0:24:42
|
So, that’s how transfer works.
|
|
0:24:45
|
Conference is actually going to be fairly similar that is *85,
|
|
0:24:54
|
directed call park as well.
|
|
0:24:58
|
*85 but it’s still *82 for exclusive hold
|
|
0:25:05
|
then we’ll make a new call issue of physical hold,
|
|
0:25:09
|
make a new call with mobile voice access DID,
|
|
0:25:12
|
authenticate,
|
|
0:25:13
|
press 1 to make a new call
|
|
0:25:15
|
and then enter the conference target or DN number, and press #.
|
|
0:25:22
|
and then upon connect press *85.
|
|
0:25:25
|
and something very similar for directed call park
|
|
0:25:40
|
to exclusive hold to issue a physical hold,
|
|
0:25:44
|
make a new call, authenticate and then we’re gonna press 1
|
|
0:25:49
|
and the new call that we’re gonna transfer to or the new call target
|
|
0:25:54
|
is gonna be our actual directed call park number.
|
|
0:26:03
|
Then we’ll do a *84 to transfer just like you would,
|
|
0:26:09
|
just like would work with a normal transfer
|
|
0:26:14
|
through a directed call park in an internal phone.
|
|
0:26:17
|
So, let’s save this as place proper operation from mid-call features
|
|
0:26:29
|
and that will of course be in our handouts for the voice class.
|
|
0:26:34
|
So, bring that back up.
|
|
0:26:42
|
This, clear out our buffer and try this call again.
|
|
0:26:46
|
This time, we’re gonna do a conference.
|
|
0:26:48
|
Well actually, these two are still connected
|
|
0:26:49
|
so let’s go and hang up one of these.
|
|
0:26:56
|
So, the call’s cleared. Now we’re gonna do a conference.
|
|
0:27:00
|
So, I’m gonna have Sawyer’s mobile calling
|
|
0:27:05
|
to the mobile voice access DID and authenticate.
|
|
0:27:17
|
This is Sawyer’s mobile. Let’s call up to Eloise again.
|
|
0:27:24
|
And let’s answer the call on her mobile phone. Press Mute.
|
|
0:27:32
|
We’re on the call and now I’m gonna press *82 to exclusive hold.
|
|
0:27:36
|
Actually, before I do this, let’s just verify.
|
|
0:27:39
|
We only got one call currently.
|
|
0:27:42
|
Let’s do a *82.
|
|
0:27:51
|
We hear music on hold
|
|
0:27:57
|
but we’re still active on our phone.
|
|
0:27:59
|
Now, we’re gonna hold on our physical PSTN phone
|
|
0:28:04
|
and we’re gonna resume, or not resume but do a new call.
|
|
0:28:08
|
And the new call is going to be again into the mobile voice access DID.
|
|
0:28:15
|
We’re gonna authenticate.
|
|
0:28:22
|
Press 1 to make a call.
|
|
0:28:26
|
And we’re gonna call over to let’s say Hugo.
|
|
0:28:30
|
We're gonna conference in mute.
|
|
0:28:37
|
We’ll answer Hugo’s phone and then go to mute.
|
|
0:28:42
|
So, now, looking at our gateway, we've now got two active calls.
|
|
0:28:49
|
Two of them both in from the same mobile line, Sawyer’s mobile line
|
|
0:28:55
|
and into the two different, in the mobile voice access
|
|
0:28:58
|
and having hit then call each of these.
|
|
0:29:01
|
Both calls are coming in dial-peer 200
|
|
0:29:04
|
and going out to a one, to mobile voice access
|
|
0:29:08
|
and now I’m gonna issue *85,
|
|
0:29:15
|
yes *85,
|
|
0:29:17
|
for the conference on the PSTN phone.
|
|
0:29:25
|
And now, note what happened.
|
|
0:29:28
|
It released one of my calls
|
|
0:29:31
|
but the other one is still active, my original one actually.
|
|
0:29:38
|
I know that it’s my original call because of the caller,
|
|
0:29:41
|
the call ID not the caller ID, but how the router sees it
|
|
0:29:46
|
so I’ve got O by 2EF and O by 2EF,
|
|
0:29:51
|
but it released the O by 2F3.
|
|
0:29:58
|
I've still got the one call
|
|
0:30:00
|
but my PSTN phone is still on hold
|
|
0:30:07
|
because the original call was on hold
|
|
0:30:10
|
so now I have to take it off hold.
|
|
0:30:11
|
I’m sorry, it’s still on physical hold
|
|
0:30:13
|
because the first call is on physical hold.
|
|
0:30:16
|
The music that you’re hearing is actually CNE music.
|
|
0:30:18
|
I’m gonna resume here
|
|
0:30:22
|
and now I'm gonna resume and I’m gonna go mute.
|
|
0:30:26
|
Hopefully you heard the feedback
|
|
0:30:27
|
but now I actually got a three-way conference going on.
|
|
0:30:30
|
So we see James Ford, his remote phone, is in a conference.
|
|
0:30:35
|
These two are conferenced together,
|
|
0:30:37
|
I could take either one of these off mute
|
|
0:30:39
|
and we would immediately hear feedback, off for the back on.
|
|
0:30:43
|
We could take this phone off on mute and I hear feedback.
|
|
0:30:46
|
Here it is. I could take the PSTN phone off on mute and hear feedback.
|
|
0:30:52
|
Check.
|
|
0:30:53
|
So, we can clearly hear that we got a three-way conference going on.
|
|
0:30:59
|
So, the mid-call features do work
|
|
0:31:02
|
just not in the way Cisco says that they should work
|
|
0:31:04
|
and while you have to enable enterprise up on one
|
|
0:31:09
|
but it’s got the conference is still going.
|
|
0:31:13
|
It's still going temporarily to the desk phone 10 seconds and then it clears.
|
|
0:31:17
|
If I would have resumed it, I would have resumed into the conference actually
|
|
0:31:22
|
I could start a conference while I’m on the road.
|
|
0:31:24
|
Maybe someone calls me, Let’s try that.
|
|
0:31:26
|
So, Eloise 2001 is gonna call 1002.
|
|
0:31:33
|
It’ll ring both Hurley’s desk and the PSTN phone.
|
|
0:31:39
|
We’ll answer from the PSTN phone, go to mute,
|
|
0:31:43
|
and then we will start a conference by *82.
|
|
0:31:50
|
Now we'll call in. So right now,
|
|
0:31:53
|
There’s no active calls found
|
|
0:31:55
|
because the call went out Corporate Head Quarter.
|
|
0:31:58
|
So, show voice call status,
|
|
0:32:02
|
The call is active out the Head Quarter gateway.
|
|
0:32:05
|
There are no active calls,
|
|
0:32:06
|
I just clear this buffer out of Branch 1 that will gonna clear both these buffers.
|
|
0:32:12
|
We've got one active call on Corporate Head Quarters, none on Branch 1,
|
|
0:32:18
|
none on Branch 2.
|
|
0:32:22
|
But now from the PSTN phone, I’m gonna call in
|
|
0:32:27
|
and put in on hold and I’m gonna call in.
|
|
0:32:30
|
Actually, let me resume,
|
|
0:32:32
|
*83, I didn't know if I did *82 or *81,
|
|
0:32:36
|
*82 for exclusive hold.
|
|
0:32:39
|
I’m gonna physically hold on the PSTN phone. Make a new call.
|
|
0:32:57
|
Now, we’ve got, well, it's actually a mobile voice access.
|
|
0:33:08
|
And I’m gonna call out to the PSTN
|
|
0:33:09
|
so I’m gonna call maybe over to PSTN phones.
|
|
0:33:16
|
I’m gonna call to 9206501.
|
|
0:33:22
|
Actually, that’s gonna go up the Head Quarter,
|
|
0:33:25
|
I’m gonna hang that call up and start that again because I want to go to Branch 3.
|
|
0:33:28
|
Redial the mobile voice access.
|
|
0:33:33
|
Authenticate.
|
|
0:33:35
|
Press 1 to dial.
|
|
0:33:38
|
I’m gonna dial international 901131207037333#.
|
|
0:33:54
|
I’m gonna answer that here.
|
|
0:33:59
|
So, now, I’ve answered the call.
|
|
0:34:01
|
If we take a look here,
|
|
0:34:05
|
I’ve got one active call on Corporate Head Quarters,
|
|
0:34:08
|
that was out through mobile connect,
|
|
0:34:12
|
then I’ve got once active call on Branch 1.
|
|
0:34:15
|
That’s because of mobile voice access
|
|
0:34:17
|
has connected me over to one active call on Branch 2
|
|
0:34:23
|
which is out via THO, out to the PSTN on to the Amsterdam line.
|
|
0:34:34
|
So, now, what I’m gonna do is from my physical PSTN phone,
|
|
0:34:38
|
*8 for the transfer and you’re gonna see this middle call drop right out.
|
|
0:34:48
|
Actually, you know what, rather than do that,
|
|
0:34:50
|
let’s do a conference so the call stays active.
|
|
0:34:56
|
Let’s do a conference. I’m gonna do *85.
|
|
0:35:08
|
Now, I’m gonna resume.
|
|
0:35:14
|
So, now, you see that this call disconnected.
|
|
0:35:19
|
So if we do show voice call status,
|
|
0:35:21
|
no active calls are found on Branch 1.
|
|
0:35:25
|
There is still an active call on Corporate Head Quarters.
|
|
0:35:29
|
that was the original call from 2001
|
|
0:35:32
|
to 1002 mobile connect rang my PSTN phone.
|
|
0:35:36
|
I answered it on my PSTN phone or this little thing.
|
|
0:35:40
|
I’m not sure what this is.
|
|
0:35:47
|
So, that's the active call here on Corporate Head Quarters.
|
|
0:35:54
|
Router 2 Branch1 did have an active call
|
|
0:35:57
|
when I called back into mobile voice access
|
|
0:36:00
|
to call out to router 3 to Amsterdam to an international number.
|
|
0:36:06
|
But as soon as I did the conference,
|
|
0:36:08
|
there are now no longer any active calls
|
|
0:36:11
|
that hang up that second call lag because it already has control of me,
|
|
0:36:15
|
CUCM does through the first call leg.
|
|
0:36:18
|
The third call lag is active out to the second PSTN phone here
|
|
0:36:26
|
and I do have a three-way conference going on.
|
|
0:36:31
|
With my physical PSTN phone, if I take off mute,
|
|
0:36:34
|
you’ll hear the audio, so testing there. Put that back on.
|
|
0:36:40
|
My software PSTN phone which is representing my
|
|
0:36:44
|
so my hardware is representing my Hurley’s mobile.
|
|
0:36:48
|
The software is representing an Amsterdam local number
|
|
0:36:52
|
or international out was dialled, testing there.
|
|
0:36:57
|
We've got feedback and then there’s the conference going on to the 2001.
|
|
0:37:06
|
Testing there,
|
|
0:37:10
|
got the audio on RTP.
|
|
0:37:11
|
So, there is two PSTN call legs, one out Router 1, one out Router 3.
|
|
0:37:17
|
The call was not originally set up through mobile voice access.
|
|
0:37:20
|
It was originality set up.
|
|
0:37:21
|
CUCM set up an outbound to mobile connect.
|
|
0:37:25
|
I am still unable to call in through mobile voice access
|
|
0:37:28
|
and use my mid-call features,
|
|
0:37:33
|
that’s pretty cool.
|
|
0:37:34
|
I'll go and hang up,
|
|
0:37:37
|
disconnect all the call legs.
|
|
0:37:42
|
The only thing that I’m gonna do at this point, clear my buffers
|
|
0:37:45
|
and the only thing we have left to show or test is our directed call park.
|
|
0:37:52
|
They should be able to park at a specific range of 56 XX.
|
|
0:37:59
|
And if we take a look at CUCM,
|
|
0:38:02
|
Log in here. Log out a little too long.
|
|
0:38:09
|
Due to our call routing and directed call park
|
|
0:38:12
|
from our module 5 call features, deep dive,
|
|
0:38:16
|
we already have one call park range set up at 56 XX
|
|
0:38:21
|
with the retrieval of *88.
|
|
0:38:24
|
So, what we’re gonna do is we’re going to
|
|
0:38:29
|
let’s say have Eloise call out to 1002 again.
|
|
0:38:37
|
The call is going out through the Head Quarter gateway.
|
|
0:38:40
|
We are answering it in our hardware PSTN phone
|
|
0:38:43
|
on Hurley’s mobile line.
|
|
0:38:45
|
We’re now going to press *82 on the physical phone.
|
|
0:38:52
|
This is gonna hold as heard on 2001.
|
|
0:38:57
|
We’re gonna put a physical PSTN phone on hold,
|
|
0:39:01
|
do a new call to the mobile voice access number.
|
|
0:39:06
|
Authenticate.
|
|
0:39:11
|
We’re gonna make a call to 5601
|
|
0:39:19
|
and then we’re gonna issue a *84.
|
|
0:39:35
|
It doesn’t actually look like *84 want to work with the manual mode.
|
|
0:39:41
|
We’ll try this again.
|
|
0:39:50
|
Well, it looks like directed call park is not going to work in that manner.
|
|
0:39:56
|
So, it looks like directed call park
|
|
0:39:58
|
is something we’re not able to do with this particular method.
|
|
0:40:01
|
that we would have to use, go back to the Cisco document here.
|
|
0:40:05
|
We would have to use the enterprise feature access DID
|
|
0:40:08
|
to get mobile call park to work
|
|
0:40:10
|
but again, unless we have a mobility advantage server,
|
|
0:40:13
|
we’re not going to be able to get
|
|
0:40:14
|
that enterprise feature access DID to work at least in 701.
|
|
0:40:18
|
So, now, if we did have a mobility advantage server
|
|
0:40:24
|
then we could use enterprise feature,
|
|
0:40:26
|
I should say, then we could use enterprise feature access DID,
|
|
0:40:29
|
and be able to call it manually. We just wouldn’t get any problems.
|
|
0:40:33
|
So we would connect
|
|
0:40:35
|
and then we would simply enter all of the DTMF character directly
|
|
0:40:41
|
and the reason directed call park isn’t working is that,
|
|
0:40:45
|
if you think about it, if we were to make a regular call
|
|
0:40:47
|
from a regular phone to a directed call park number,
|
|
0:40:51
|
it wouldn’t work properly.
|
|
0:40:54
|
What we have to do is actually transfer
|
|
0:40:56
|
a call to that directed call park number.
|
|
0:41:00
|
So, for whatever reason,
|
|
0:41:02
|
we weren’t able to do that from the mobile voice access.
|
|
0:41:04
|
We would from enterprise feature access
|
|
0:41:06
|
if we had a mobility advantage server.
|
|
0:41:09
|
Well, actually take that line out of this particular event
|
|
0:41:14
|
but again Cisco documentation at least, as far as 701 goes,
|
|
0:41:18
|
isn’t entirely up to par when it comes to
|
|
0:41:22
|
how to do the manual mid-call features.
|
|
0:41:25
|
We do have to enable the service parameter for enterprise feature access.
|
|
0:41:29
|
We do not have to configure a DID for it.
|
|
0:41:32
|
Instead, what we do have to do
|
|
0:41:33
|
is follow the alternate sequence that we mentioned here.
|
|
0:41:38
|
I’ll just take that.
|
|
0:41:42
|
So that takes care of the ability to do mid-call features.
|
|
0:41:46
|
|
