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0:00:13
|
So our next task for mobile connect ring schedule
|
|
0:00:19
|
we're told to configure mobile connect so that Hurley's home
|
|
0:00:22
|
phone is only rung during the hours of 9 a.m.
|
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0:00:26
|
to 10 a.m., Monday through Thursday
|
|
0:00:29
|
configure it so that Hurley's mobile is only rung during the hours of
|
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0:00:33
|
10 a.m. to 1600
|
|
0:00:36
|
or 4 p.m. Monday through Thursday
|
|
0:00:40
|
and we're told that Hurley's desk, home, and mobile phone
|
|
0:00:44
|
are both or all in the Pacific standard daylight
|
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0:00:48
|
time zome GMT -8
|
|
0:00:51
|
then we're told to configure mobile connect so that Sawyer's mobile
|
|
0:00:55
|
is only rang during the or rung during the hours of
|
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0:00:58
|
9 a.m. to 1700
|
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0:01:00
|
Monday through Friday and that his desk and mobile
|
|
0:01:03
|
phone are both in the central European standard daylight
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0:01:06
|
time zone or GMT +1
|
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0:01:10
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So this is gonna put us back at our
|
|
0:01:15
|
can look at the remote destinations
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0:01:19
|
and we see that we've got a mobile connect ring schedule
|
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0:01:22
|
per remote destination, not on the remote destination profile
|
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0:01:26
|
because here we were told that his, let's go back to his home phone actually
|
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0:01:32
|
Basically we're saying that if a call comes in from 9 a.m. to 10 a.m.
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0:01:36
|
on Mondays, Tuesdays or changes from
|
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0:01:38
|
all to as specified below
|
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0:01:41
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Monday, Tuesday, Wednesday and Thursday
|
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0:01:44
|
from 9 a.m. to 10 a.m. for that 1 hour
|
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0:01:49
|
we should ring his home phone
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0:01:54
|
maybe he hasn't turned on his cell yet, maybe he's in executive and
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0:01:58
|
is still asleep, he doesn't have his mobile phone on
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0:02:02
|
but if we need to wake him up, we can wake him up at his home
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0:02:05
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I don't know what the reason is but that's what we're gonna do.
|
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0:02:08
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And the time zone is very important because
|
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0:02:12
|
we need to know what time to ring his phone
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0:02:16
|
local to where his phones are
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0:02:20
|
all of its Pacific standard daylight
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0:02:25
|
click save
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0:02:29
|
Now once we enable a ring schedule for remote destination
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0:02:33
|
we need to keep in mind that unless
|
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0:02:36
|
the local time of the CUCM server corresponds
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0:02:41
|
with the time that it should be rung
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0:02:43
|
that we're no longer gonna extend calls to these phones
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0:02:48
|
So we need to keep in mind the local time of the CUCM server
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0:02:53
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and the time zone that the remote destination is in
|
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0:02:56
|
and then the actual time frame
|
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0:02:59
|
in that time zone that remote destination is in
|
|
0:03:02
|
and we may need to adjust the CUCM server
|
|
0:03:06
|
to accomodate testing to see if it works properly
|
|
0:03:09
|
and then change it back to see if its
|
|
0:03:13
|
working properly in both situations when it does and does not ring
|
|
0:03:17
|
We'll go to his mobile
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|
0:03:19
|
we'll say Monday, Tuesday, Wednesday and Thursday
|
|
0:03:22
|
from, and I just like to use the keyboard, from 10 a.m.
|
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0:03:26
|
until, what do we say, 1600 hours
|
|
0:03:32
|
10 a.m. until 1600 Monday-Thursday
|
|
0:03:42
|
And again Pacific standard daylight
|
|
0:03:50
|
Good. Those saved. Update is successful.
|
|
0:03:53
|
and we'll go back and we're told that Sawyer's was
|
|
0:03:57
|
9 a.m. to 1700 Monday-Friday, not Thursday
|
|
0:04:01
|
and then it's in central European standard daylight
|
|
0:04:07
|
Sawyer's mobile, Monday, Tuesday, Wednesday, Thursday and Friday
|
|
0:04:13
|
9 a.m. to 1700
|
|
0:04:18
|
currently Sawyer is
|
|
0:04:20
|
not as high up as early
|
|
0:04:23
|
and has to work longer, more days, is in that life
|
|
0:04:30
|
So we change it, scroll down
|
|
0:04:36
|
there it is, central European standard daylight
|
|
0:04:44
|
and update was successful, all the time frame was correct
|
|
0:04:48
|
Ok. So we've configured everything correct
|
|
0:04:52
|
now let's go test it again.
|
|
0:04:59
|
So, let's call Hurley's phone first
|
|
0:05:12
|
So it's ringing, one of his phones. I believe the top is his mobile, it is his mobile.
|
|
0:05:18
|
Right there Hurley's mobile, but it's not ringing the other line that's right here
|
|
0:05:25
|
so everything's working proper
|
|
0:05:30
|
terms of it ringing, well I guess let's see what time it is
|
|
0:05:33
|
So Hurley is at 10:53 a.m.
|
|
0:05:40
|
what time it is local to the
|
|
0:05:44
|
CUCM server, it goes in a Pacific time zone
|
|
0:05:50
|
so let's go to the CUCM server
|
|
0:05:53
|
OS administration
|
|
0:05:59
|
change the time, log in.
|
|
0:06:04
|
First of all that were not on NTP
|
|
0:06:10
|
are no NTP servers configured
|
|
0:06:11
|
at the moment so that's good. If there were, then we would either
|
|
0:06:15
|
manipulate the NTP server or
|
|
0:06:18
|
what will be much better would just be to remove that NTP server and
|
|
0:06:23
|
set the time manually
|
|
0:06:27
|
back in later so we're going to say that it's 9:54
|
|
0:06:38
|
Thus from 9 a.m. to 10 a.m. it should ring as home
|
|
0:06:40
|
Now it's gonna show 9:54
|
|
0:06:43
|
immediately, if I reset the phone it would
|
|
0:06:45
|
but it's gonna take a little while to update but the important thing is
|
|
0:06:48
|
it should ring properly
|
|
0:06:51
|
Desmond's phone
|
|
0:06:59
|
Hurley's home phone
|
|
0:07:03
|
desk ones, go ringing his mobile
|
|
0:07:16
|
settings
|
|
0:07:30
|
home
|
|
0:07:43
|
have to restart the phone
|
|
0:07:46
|
there is no reset for the remote destination profile
|
|
0:07:50
|
let's just reset
|
|
0:07:52
|
real briefly at a few minute
|
|
0:07:58
|
local
|
|
0:08:09
|
also possible that we have a database replication
|
|
0:08:13
|
that is or it's also possible that the
|
|
0:08:16
|
time just hasn't sink to the pub to the sub
|
|
0:08:21
|
one way to be sure that we're not running into an issue like that
|
|
0:08:25
|
is to just go Unified serviceability
|
|
0:08:31
|
control center feature services
|
|
0:08:35
|
go to the sub and we'll simply power off for the moment
|
|
0:08:43
|
switch off the CCM (Cisco Call Manager) service
|
|
0:08:47
|
not restart it but switch it off altogether
|
|
0:09:13
|
now if this comes back, we have 9:56 a.m.
|
|
0:09:18
|
probably didn't have to do with
|
|
0:09:19
|
replication altough we can test that and
|
|
0:09:21
|
certainly work on that, let's not do that now
|
|
0:09:24
|
just as we would in the real lab
|
|
0:09:27
|
just to be sure that everything's working properly
|
|
0:09:34
|
very well do, just what we're doing right now
|
|
0:09:39
|
set off to sub just for the moment
|
|
0:09:50
|
back to the OS administration time
|
|
0:09:54
|
got a few minutes on the clock to test this
|
|
0:10:02
|
try calling again
|
|
0:10:08
|
home line. And in fact it is ringing to his home line
|
|
0:10:12
|
So whether it was database replication which we could fix later
|
|
0:10:17
|
or whether it was just that the time hasn't sink which is my guess
|
|
0:10:21
|
we would do this real quick to test
|
|
0:10:24
|
make sure everything we're doing is working properly
|
|
0:10:36
|
let's just go couple of seconds in
|
|
0:10:42
|
then although it doesn't have to be exact
|
|
0:10:47
|
and update is successful, 10:58
|
|
0:10:55
|
integration
|
|
0:11:02
|
started because of the time change
|
|
0:11:15
|
10:58 which it is
|
|
0:11:21
|
let's go ahead and try this again
|
|
0:11:26
|
call from Desmond over to Hugo to Hurley
|
|
0:11:29
|
Now it's ringing, Hurley's mobile phone
|
|
0:11:38
|
right here, it's ringing his mobile phone
|
|
0:11:46
|
so everything works great there. Now,
|
|
0:11:53
|
actually should have stayed on OS administration
|
|
0:11:57
|
cause we're going to need to change the time to test
|
|
0:12:19
|
calling to Sawyer's phone
|
|
0:12:25
|
out here in front
|
|
0:12:28
|
and we'll place the call
|
|
0:12:29
|
from 3001 over to 3002
|
|
0:12:33
|
rings once at the desk
|
|
0:12:36
|
and it does not ring out to the PSTN at all
|
|
0:12:42
|
that's because if its,
|
|
0:12:45
|
thought we'd rather time I do a refresh
|
|
0:12:47
|
11 a.m. Pacific time
|
|
0:12:50
|
and that's GMT -8 and
|
|
0:12:55
|
Sawyer's phone is CET GMT+1
|
|
0:12:59
|
that's a 9-hour difference, so it's
|
|
0:13:02
|
12, 8, 9
|
|
0:13:09
|
8 p.m. or 2000 hours
|
|
0:13:12
|
so it's way too late for that phone to ring, it is only supposed to ring til
|
|
0:13:17
|
1700 hours, so let's back it up
|
|
0:13:24
|
2,3,4,5
|
|
0:13:29
|
7,8,9,10,11,12, so it should be about noon
|
|
0:13:37
|
try this call again
|
|
0:13:44
|
once and there we go, now we're ringing his mobile
|
|
0:13:49
|
so the time is working properly
|
|
0:13:59
|
or I believe, just switch to 11
|
|
0:14:41
|
time schedule worked properly
|
|
0:14:43
|
and what we can do now from now on when we want to test
|
|
0:14:48
|
and I'm gonna go ahead and do this right now actually
|
|
0:14:51
|
Hurley's mobile should work fine for the rest of this
|
|
0:14:56
|
live demonstration but his ring schedule
|
|
0:15:01
|
for Sawyer's mobile it's not because of the
|
|
0:15:04
|
mass of time zone difference so
|
|
0:15:06
|
this happens to be Tuesday, I'm just gonna click all day for tuesday
|
|
0:15:11
|
and it's 9
|
|
0:15:17
|
local time so this should work
|
|
0:15:19
|
now just for testing everything else that we wanna test
|
|
0:15:23
|
and then before we're done
|
|
0:15:26
|
we will actually and change this in the real lab
|
|
0:15:29
|
so be a good idea rather than continuing to go
|
|
0:15:32
|
you know, you do go test the, changing the local system time
|
|
0:15:37
|
test your ring schedules initially
|
|
0:15:39
|
but then ultimately after you tested and you know that they work properly
|
|
0:15:43
|
then maybe go to switch the day that you're on to all day
|
|
0:15:47
|
on maybe all of your devices
|
|
0:15:50
|
at least for the ones that aren't gonna ring
|
|
0:15:54
|
Hurley I'm not gonna switch to his home
|
|
0:15:57
|
becaue at least his mobile will ring so we do have
|
|
0:15:59
|
a PSTN number that will ring
|
|
0:16:03
|
I might switch it on to the mobile but within the hour it should work
|
|
0:16:06
|
so anyway this is something that I would do
|
|
0:16:09
|
in the lab but I would make a not that I need to come back
|
|
0:16:13
|
and uncheck this and change it to the proper hours
|
|
0:16:17
|
less I forget and I lose all the points for Unified mobility
|
|
0:16:22
|
at least some of them if they happen to be broken into multiple task
|
|
0:16:25
|
just because I forgot to change the ring schedule back because I was testing
|
|
0:16:30
|
lab they would change the actual time in order to test what they need to test
|
|
0:16:35
|
So this essentially concludes this task
|
|
0:16:40
|
and we set up everything up and tested it properly
|
|
0:16:43
|
|
