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So I had to restart my Windows 7 Box VmWare FusionBox and
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Open GL,
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display issue taken care of and my phones are back up
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on my Voip Integration Remote Control Phones
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so we already registered the conference bridge
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and now we'll just go ahead and try that call again
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so in this case let's just have Eloise Hawking
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go ahead and call 1005
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so it's gonna ring on both of these phones
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that's auto refresh
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change that there
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and the call's ringing in on both so we'll go ahead and answer it in Hugo's phone
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actually let's answer it on Jack's phone I think this
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can you hear? Okay.
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So now,
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Hugo still sees Eloise Hawking
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on 1005 because Jack hasn't enabled any sort of lock on the phone.... provide
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so if he goes, Hugo goes off hook on 1005 and does a cBarge or Conference Barge
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we see that we get added in to a conference
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okay? and we notice that
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Eloise also sees this two conference so there was a temporary drop
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and now were all on this conference bridge
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and in fact I can turn down one phone and hear it on the other and so forth
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0:01:49
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now if we go over to,
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our Corporate Headquarter
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we can do a show DSP Farm
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and we'll look at
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DSP resources that are active
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and we see that we actually see three paarticipants on a conference bridge
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Okay?
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We could also go over to CUCM Pub and run a show per query class
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Cisco hardware conference bridge device
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and the reason we're doing the Publisher
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is because earlier we noted that the
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conference bridge was associated to .10 the publisher
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where as the software ones are registered to .20
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Now we already have an MGR, sorry MRG and MRGL's set-up to
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prioritize this conference bridge but we won't talk about that today because
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again that gets an immediate conference bridging and we've got a whole day for that tomorrow.
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So if I run this I can actually see that i've got one active participant
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in this hardware conference bridge device
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and we so the same thing over on router one.
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0:03:00
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So enough of that,
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we've got everyone on the conference
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everyone's alerted third party also knows that they were barged into.
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Okay, so we'll go ahead and end all of these calls.
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0:03:18
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And at this point we wanna go back to our task which instructed us
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to allow Jack the ability to lock the line so that Hugo cannot barge in
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on any in progress or any on hold call
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existing call nor see who Jack is calling at any time
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but Hugo should not have the ability to lock the line for any calls
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0:03:41
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well, the ability to lock calls
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is if we go to Jack's phone Corporate Headquarter phone 1
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the ability to lock calls is something known as Privacy
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Okay? Now we can turn by the way Privacy is set
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to default by default which in the service parameter is set to off
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so we can turn Privacy on but then it's always on
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we can turn it off but then it's always off
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so we need to get Jack some way to be able to control this.
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Well, lets take a look at individual
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line item buttons so let's scroll down to see what's unassigned but available
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and we do see
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scroll down a little bit more
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there's an option for Privacy
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we're just gonna go ahead and modify his individual button template
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go over to where you can see it
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and we'll grab Privacy and we'll stick it just below 1005
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and of course we have to remove an item first, so let's get rid of this item
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and stick Privacy just over below 1005
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save,
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close and this will refresh this page
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which will most likely refresh the phone
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let's not wait and find out let's just go ahead and do a reset, restart.
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0:05:23
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Now again,
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Privacy is off by default
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and I can go over and check Hugo's phone 1002 Corporate Headquarter Phone 2
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check and see is Privacy it's set to off
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even if it was set to default which is off
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essentially Hugo doesn't have the ability to control this only the Admin has the ability to control this.
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So just because we set it here
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doesn't mean that Hugo can control it or we have to get this line button
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and now Jack has Private but he can click
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this link
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and it will refresh
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and we may not have, great we didn't
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but once this refreshes
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we'll see Privacy is on and in front of me I actually see little red
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light for that translucent button
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and if we we're to go back to Jack's phone
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we would see
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that Privacy is set to on
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hard coded to on
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Okay all he has to do is click it, it goes off
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and if we
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just hit the back to find list and then back to his phone
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we'll see the Privacy set to off, so it's dynamically tasseling flipping this bit.
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Okay so again if on 1005 I go off hook
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and I dial 2001
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Hugo can see it's ringing and who's ringing
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or ultimately connected,
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if instead I say Private and that flips to on
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so Privacy is enabled now when I go off hook
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notice Hugo doesn't even see anything
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as far as off hook status
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Okay now it sees off hook status but it doesn't see who I'm connected to or ringing
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or answered it on this phone here
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and I'm talking 1005 and we can see up here that Hugo still sees nothing
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in terms of who is being connected to
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so can he barge in on the call?
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Notice he goes off hook but he doesn't see any barge information
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wait a minute, is that right? Click
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doesn't see any barge information at all
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he's not even able to barge when Privacy is turned on
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0:08:07
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Okay? So we met the criteria
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0:08:11
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that said that Jack has the ability to lock the line
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so that Hugo cannot barge in on any in progress or on hold existing call
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0:08:20
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nor see who Jack is calling we'll let's see if it works on hold
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0:08:23
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currently there's an in progress call
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0:08:27
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let's see about this whole on hold business, so if Jack takes a hold of the line
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now Eloise call is on a hold status
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you can see indicated here now it's ringing back
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to Eloise because of our call hold reversion at a meticulously low rate
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0:08:51
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regardless of that it'll ring every 10 seconds we know
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0:08:55
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but regardless of that can Hugo
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0:09:00
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do anything like barge in on that call or resume that call.
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0:09:05
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Okay?
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0:09:07
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so let's actually resume this call
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Okay?
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0:09:26
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Alright, so we've resumed the call
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and to make sure the microphone is muted
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and
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0:09:34
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now let's see, what if
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0:09:42
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now Privacy is still working for that and actually I was expecting it not to work so,
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probably means that there is a service parameter which is
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the ultimate
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place that I wanted to take this
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0:10:01
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it's probably already set
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0:10:09
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set but it's okay, so let's look at
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barge
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0:10:23
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and specifically let's look for Privacy actually
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0:10:31
|
here we go
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Enforce Privacy Setting on Held Calls
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0:10:35
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notice the default is false
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but it's set to true
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0:10:39
|
okay so let's just go ahead and set it back to false
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0:10:43
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to illustrate the point
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|
I forgot to set it back to false before
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|
during the demo okay so we've got Privacy on
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0:10:59
|
Zach
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0:11:00
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goes ahead and calls Eloise
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mute on his line
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0:11:07
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go off hook and mute on her line
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0:11:10
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and then Hugo
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|
goes to and of course we need to reset the phones
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|
0:11:17
|
real quickly
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0:11:25
|
restart
|
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0:11:43
|
okay looks like Jack's came back fine
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|
not come back
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|
next, Hugo's came back alright
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0:11:57
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no it did come back now it's a
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0:12:02
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alright we'll control it again
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0:12:10
|
okay so again,
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0:12:12
|
Jack goes off hook on 1005
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0:12:15
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and redials we'll can't redial cause we reset the phone but calls 2001, go mute.
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|
0:12:23
|
Off hook and mute and then
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0:12:27
|
Hugo tries to pick up 1005
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0:12:30
|
oh sorry we haven't held the line yet
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0:12:33
|
so Privacy is still on
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|
0:12:35
|
but now I'm going to hold the line
|
|
0:12:39
|
for Eloise is now being held and now notice that Hugo now sees
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0:12:43
|
that Eloise is in a held state
|
|
0:12:48
|
and we have the ability to
|
|
0:12:51
|
resume the line.
|
|
0:12:56
|
Okay so now,
|
|
0:12:57
|
Hugo is talking to Eloise
|
|
0:13:02
|
so that was Privacy
|
|
0:13:04
|
notice Privacy is still turned on here on Jack's phone
|
|
0:13:08
|
so that's the default state
|
|
0:13:10
|
is that
|
|
0:13:12
|
erase that here
|
|
0:13:14
|
service parameter
|
|
0:13:16
|
or Privacy
|
|
0:13:18
|
or held calls
|
|
0:13:20
|
is set to false
|
|
0:13:21
|
we have to change it to true
|
|
0:13:24
|
in order to see what we actually did just see
|
|
0:13:27
|
previously which we'll go ahead and reset these again but
|
|
0:13:39
|
which is that when
|
|
0:13:42
|
somebody is in a Privacy status
|
|
0:13:45
|
except Privacy to on
|
|
0:13:49
|
that Privacy works for standard calls
|
|
0:13:53
|
progress calls for active
|
|
0:14:00
|
however changing that Privacy status
|
|
0:14:02
|
or Privacy Enforced Privacy for Held Calls Service Parameter
|
|
0:14:06
|
allows that to continue to work through held calls as well
|
|
0:14:10
|
which can be really useful
|
|
0:14:12
|
it's actually surprising
|
|
0:14:14
|
at least to me that it's not the default that Privacy isn't Enforced for Held calls
|
|
0:14:19
|
so something that can be really useful
|
|
0:14:21
|
in real life notice if I take off Privacy
|
|
0:14:25
|
on Jack's phone
|
|
0:14:28
|
refresh
|
|
0:14:34
|
Okay, take off Privacy
|
|
0:14:37
|
call from 1005 to 2001
|
|
0:14:40
|
Hugo can see everything
|
|
0:14:42
|
I can answer, mute
|
|
0:14:46
|
we can see who's being called
|
|
0:14:48
|
if I hold the line
|
|
0:14:50
|
Jack holds the line
|
|
0:14:52
|
then Hugo can resume the line, no problem
|
|
0:14:57
|
okay, but again
|
|
0:15:01
|
if I enable Privacy on Jack's phone
|
|
0:15:05
|
Privacy for held calls is enforced
|
|
0:15:07
|
the call from 1005 to 2001
|
|
0:15:12
|
mute, go off hook
|
|
0:15:15
|
do it again
|
|
0:15:17
|
and I hold the call
|
|
0:15:19
|
then Hugo sees no information and when he goes of hook all
|
|
0:15:22
|
he gets is new call he doesn't even get the option to barge or cBarge
|
|
0:15:28
|
and essentially he shouldn't be able to
|
|
0:15:30
|
notice that Jack also sees
|
|
0:15:32
|
that Hugo's calling an unknown number
|
|
0:15:34
|
like maybe 1003
|
|
0:15:36
|
Jack sees
|
|
0:15:38
|
what information
|
|
0:15:39
|
Hugo is active with
|
|
0:15:44
|
okay so this is auto answered here for Hugo
|
|
0:15:49
|
in fact resumes his on line
|
|
0:15:53
|
and, is mute
|
|
0:15:55
|
but he can also see
|
|
0:15:56
|
that there's a call on the same shared line the Benjamin Linus
|
|
0:16:00
|
but of course Hugo cannot see
|
|
0:16:03
|
any of the information about Jack's private call
|
|
0:16:07
|
so that's the idea of Privacy
|
|
0:16:09
|
or shared lines, and the ability when Privacy is off or
|
|
0:16:18
|
barge, and cBarge to operate.
|
|
0:16:21
|
And remember barge is going to invoke the
|
|
0:16:26
|
built in bridge on the target, the bargey person being barged in on
|
|
0:16:30
|
if it's enabled and if it's not then barge doesn't work
|
|
0:16:35
|
cBarge will work but with a conference bridge hardware or software
|
|
0:16:41
|
but again, we'll talk tomorrow about
|
|
0:16:44
|
but just for now if you happen to know
|
|
0:16:47
|
if not then this is a notice but keep in mind in case you happen to know
|
|
0:16:51
|
that a software conference bridge being CCM Pub or Sub
|
|
0:16:56
|
Pub isn't taking up a lot of CPU cycles but will only allow the G711 Codec
|
|
0:17:00
|
it won't allow G729 or Muxic
|
|
0:17:04
|
same thing with the built in bridge
|
|
0:17:08
|
so now we've taken a look at all of the features
|
|
0:17:11
|
and requirements for shared line barge and cBarge
|
