|
0:00:14
|
Let's move on to task 1.12 Call Pickup
|
|
0:00:19
|
Here we instructed to setup a Call Pickup Group
|
|
0:00:22
|
one for each of the three sites
|
|
0:00:24
|
and assign all phones primary DN at that site to their respective groups.
|
|
0:00:30
|
We're told to provision each phone so that the call is
|
|
0:00:33
|
ringing on any other phone
|
|
0:00:35
|
that they are able to use pickup
|
|
0:00:37
|
Group Pickup, Gpickup soft key
|
|
0:00:40
|
and Opickup or other pickup soft keys
|
|
0:00:43
|
to pickup ringing phones in various groups
|
|
0:00:47
|
We're told to ensure that if a phone is ringing inside of a group
|
|
0:00:51
|
that after one ring,
|
|
0:00:54
|
the other phones in that group hear, "Are you there?"
|
|
0:00:58
|
and simultaneously see both the calling
|
|
0:01:01
|
and called party along the bottom of their phone display
|
|
0:01:04
|
In other words, Jack Shepherd might see Desmond Hume -> Hugo Reyes.
|
|
0:01:13
|
So in other words, Hugo's phones would have been ringing
|
|
0:01:16
|
and because Jack is at the same headquarter side as Hugo,
|
|
0:01:20
|
Hugo's phone is ringing and Jack sees at the bottom of his
|
|
0:01:23
|
phone as does Benjamin Linus because he's also at headquarters
|
|
0:01:26
|
He sees the person calling or the ringing phone
|
|
0:01:31
|
So if I do a Call Pickup,
|
|
0:01:33
|
I'm gonna be picking up Hugo's phone which means I'm gonna be
|
|
0:01:36
|
connected with the Calling Party which was Desmond Hume
|
|
0:01:41
|
Then allow any person picking up a call
|
|
0:01:43
|
to only have to press a single key
|
|
0:01:45
|
to immediately answer the other person's ringing phone
|
|
0:01:50
|
and allow Jack to see if Hugo's phone is ringing
|
|
0:01:53
|
with a Busy Lamp Field called pickup button.
|
|
0:01:57
|
So first we need to go over to our CUCMA
|
|
0:02:02
|
and configure some Call Pickup Groups.
|
|
0:02:07
|
We don't have any by default so we'll add some.
|
|
0:02:12
|
We'll create Call Pickup for Corporate Headquarters phones
|
|
0:02:25
|
Call pickup group number,
|
|
0:02:28
|
we weren't really given anything specific so let's just do 1999
|
|
0:02:32
|
Something in their DID range, doesn't really have to be
|
|
0:02:37
|
and we'll put it in a partition of internal DN's
|
|
0:02:42
|
and this is where we get into information
|
|
0:02:44
|
Call Pickup Group Call Notification Policy
|
|
0:02:48
|
No alert, audio, visual, or audio and visual
|
|
0:02:53
|
But what were we told here?
|
|
0:02:58
|
Ensure that if a phone is ringing inside of a group,
|
|
0:03:01
|
that after one ring, so one rings sounds like a timer
|
|
0:03:06
|
there's notification timer
|
|
0:03:08
|
6 seconds, one ring would be about 4 seconds
|
|
0:03:12
|
The other phones in that group, hear "Are you there?"
|
|
0:03:16
|
and simultaneously see both the Calling and Called Party
|
|
0:03:21
|
of their phone display, so that sounds like
|
|
0:03:25
|
we hear "Are you there?", that's an audio alert or an audio notification
|
|
0:03:30
|
We see along the bottom
|
|
0:03:33
|
for Jack, for instance see Desmond Hume for Hugo Reyes
|
|
0:03:37
|
that's a visual alert so we want an audio and visual alert
|
|
0:03:42
|
and what information do we want to see?
|
|
0:03:45
|
We wanna see Desmond Hume for Hugo Reyes
|
|
0:03:48
|
Hugo Reyes was the phone in our group
|
|
0:03:51
|
tha was ringing, so that was the Called Party, the ringing party
|
|
0:03:55
|
and Desmond Hume was the Calling Party
|
|
0:03:57
|
But we're essentially saying check everything in this page
|
|
0:04:00
|
but again we're just trying to
|
|
0:04:03
|
iterate what is each and everything doing
|
|
0:04:06
|
so that we know why we might choose any
|
|
0:04:09
|
and all of the information on the page
|
|
0:04:12
|
In the lab, it will be very possible.
|
|
0:04:14
|
We just got and saying if they didn't tell you to
|
|
0:04:16
|
only do something that we can take a
|
|
0:04:20
|
kind of a scatter approach and just configure everything.
|
|
0:04:25
|
That will work but there might be times in their
|
|
0:04:29
|
probably will be times when you are told
|
|
0:04:32
|
only display, you know maybe only display Calling Party
|
|
0:04:37
|
or only display Called Party or something like that.
|
|
0:04:41
|
So, and do not hear any "Are you there?" or any
|
|
0:04:47
|
times or anything like that.
|
|
0:04:49
|
Take not that we don't have anything related to "Are you there?" here
|
|
0:04:54
|
We can look in the service parameters
|
|
0:04:56
|
I can actually go ahead and tell you there is not
|
|
0:04:59
|
special service parameter just for this function.
|
|
0:05:04
|
If you remember, we just created an "Are you there?"
|
|
0:05:09
|
used the "Are you there?" female.raw
|
|
0:05:12
|
bring file as the callback notification
|
|
0:05:16
|
But guess what? It's actually the exact same field
|
|
0:05:19
|
that deals with this functionality
|
|
0:05:21
|
that's because the Call Pickup Group is basically
|
|
0:05:24
|
camping on the number and using
|
|
0:05:26
|
the functionality built in to callback to do it
|
|
0:05:28
|
so it's actually the callback notification
|
|
0:05:32
|
file that's being played, we don't have to change anything
|
|
0:05:38
|
Callback.raw that we'll replaced with Areyoutherefemale.raw
|
|
0:05:43
|
We're gonna go ahead and click 'Save'
|
|
0:05:45
|
Notice once we click save, we have additional information
|
|
0:05:48
|
Associated Call Pickup Group Information
|
|
0:05:52
|
Now there are no other groups, so we're gonna create some.
|
|
0:05:56
|
Create all of them, then we'll come back and take a look
|
|
0:06:00
|
So let's do branch 1 phones
|
|
0:06:03
|
So it'll be 2999, same information here
|
|
0:06:07
|
Now we'll copy and view branch 2 phones at extension
|
|
0:06:13
|
Call Pickup Group 3999
|
|
0:06:17
|
Now we've got a list of 3 Call Pickup groups
|
|
0:06:20
|
so we'll go back to Corporate Headquarters
|
|
0:06:23
|
So, we were told to allow not only pickup funcitonality but group
|
|
0:06:28
|
pickup functionality and other pickup functionality
|
|
0:06:31
|
As we mentioned in the slides originally, pickup
|
|
0:06:34
|
picks up anyone in your group and the first phone that's ringing in your group
|
|
0:06:40
|
Group Pickup, picks up a call
|
|
0:06:43
|
for another group that you happen to be associated with
|
|
0:06:47
|
You need to be associated thoug, first of all
|
|
0:06:49
|
So first of all, we are here at 1999
|
|
0:06:52
|
we're associated with our own group, that's a good idea.
|
|
0:06:56
|
Probably a good idea to leave that one.
|
|
0:06:59
|
We can also add association to other pickup groups.
|
|
0:07:05
|
And we can choose because we can see the up and down.
|
|
0:07:08
|
We can choose the other in which we have associations to this group.
|
|
0:07:14
|
Priority with which these group take precedents, we'll show an example
|
|
0:07:19
|
with something called other pickup which
|
|
0:07:22
|
not only picks up something for a specific group like group pickup does
|
|
0:07:26
|
but it picks it up for any ringing call within
|
|
0:07:29
|
any of the groups that I'm associated with
|
|
0:07:32
|
but it does it in the order
|
|
0:07:35
|
that the priority of the associated groups are
|
|
0:07:38
|
So we'll show an example later
|
|
0:07:40
|
To begin with where if I change the order, I can actually pickup
|
|
0:07:45
|
a ringing call in someone else's group
|
|
0:07:48
|
for picking up a ringing call in my own group even if
|
|
0:07:51
|
there is a ringing call in my own group based on the priority
|
|
0:07:55
|
So we'll just go ahead and save this
|
|
0:07:58
|
Go back to 'Find List', branch 1, now we're just gonna add
|
|
0:08:04
|
all of the groups as associations, save
|
|
0:08:09
|
now again, you might not want all groups associated to all other groups in real environment
|
|
0:08:14
|
but you might, we're just doing this for the sake of demonstration.
|
|
0:08:23
|
Like a policy. So now we need to assign these phones to their respective groups.
|
|
0:08:30
|
The only way we're all gonna test this is that actually assign all the phones
|
|
0:08:34
|
that could get to be a little of a linky process
|
|
0:08:36
|
because we don't assign phones,
|
|
0:08:39
|
we actually assign the DN's, the lines on the phones
|
|
0:08:44
|
so down at the bottom of Call Forward and Call Pickup settings
|
|
0:08:49
|
My scrow starts working properly
|
|
0:08:51
|
I've got my Call Pickup Group
|
|
0:08:53
|
and I can choose Corporate Headquarter
|
|
0:08:56
|
I want them to instead
|
|
0:08:57
|
is go to Bulk Administration Tool (BAT)
|
|
0:08:59
|
and make this a lot easier on myself
|
|
0:09:02
|
going to go to phones
|
|
0:09:04
|
and because I have to update lines
|
|
0:09:06
|
not phones, I'll go to 'Add update lines'
|
|
0:09:08
|
Update lines
|
|
0:09:11
|
and I'll simply search, I don't wanna search for everything.
|
|
0:09:15
|
Really I wanna search for a directory number that contains
|
|
0:09:19
|
let's say, actually directory number that begins with rather 1
|
|
0:09:25
|
But now I'm only gonna have my 1001, 1002 and 1003
|
|
0:09:28
|
My 3 headquarter phones
|
|
0:09:31
|
I'll go to next
|
|
0:09:34
|
Now I wanna scroll down
|
|
0:09:36
|
the bottom of all my call forwards
|
|
0:09:39
|
Check that I wanna change Call Pickup Group
|
|
0:09:42
|
Choose headquarters
|
|
0:09:44
|
Scroll down, run immediately
|
|
0:09:48
|
Give it a name like 'Call Pickup Headquarters'
|
|
0:09:53
|
Submit that
|
|
0:09:55
|
Well that's running, directory number begins with 2
|
|
0:10:00
|
have my two branch 1 phones
|
|
0:10:05
|
Down
|
|
0:10:10
|
Enable Call Pickup for branch 1
|
|
0:10:13
|
Run immediately
|
|
0:10:15
|
CP4 Branch 1
|
|
0:10:22
|
then directory number begins with 3
|
|
0:10:25
|
Key in 'Find', next for both my branch 2 phones
|
|
0:10:30
|
Scroll down to the bottom
|
|
0:10:32
|
Call Pickup Group, enable it for branch 2
|
|
0:10:35
|
Scroll to the very bottom, run immediately
|
|
0:10:37
|
CP branch 2, nor is my name this is if I go check them because maybe something
|
|
0:10:43
|
happen with the group or with the DOB
|
|
0:10:46
|
when I go to BAT, or Bulk Administration Job Scheduler
|
|
0:10:51
|
If I show all of them, I can see that maybe I've done a bunch of different BAT
|
|
0:10:55
|
during various different labs or times
|
|
0:10:58
|
and then I can maybe uniquely identify them
|
|
0:11:03
|
and I can also go to 'Hide completed jobs'
|
|
0:11:05
|
see other any pending, there are not so everything should have been done
|
|
0:11:10
|
I probably need to restart all these phones
|
|
0:11:13
|
I'm gonna go ahead and tell everything to reset and restart
|
|
0:11:22
|
As soon as these phones restart, will begin to be able to test.
|
|
0:11:30
|
Actually in the mean time
|
|
0:11:33
|
I could take a look at device soft key template
|
|
0:11:40
|
template they already all have assign to them
|
|
0:11:44
|
figure soft key layout
|
|
0:11:48
|
and when I'm connected to a
|
|
0:11:51
|
Sorry, when I'm on hook, not connected
|
|
0:11:54
|
default or possibly off hook, that is
|
|
0:11:59
|
Go on off hook to pickup a call
|
|
0:12:03
|
I can add group
|
|
0:12:06
|
well first of all pickup should already be there but
|
|
0:12:08
|
group pick or other pickup, actually group pickup should be there as well
|
|
0:12:16
|
their on, I'm sorry not connected but on hook
|
|
0:12:20
|
I have actually added these but
|
|
0:12:21
|
pickup, group pickup, other pickup is the one
|
|
0:12:26
|
by default
|
|
0:12:29
|
so those already have them
|
|
0:12:33
|
might need to enable those
|
|
0:12:40
|
everyone's come back
|
|
0:12:53
|
press here
|
|
0:12:57
|
flat pages, flat screens
|
|
0:13:05
|
it happens just click on device search
|
|
0:13:08
|
again and then control
|
|
0:13:23
|
So now, Hugo and Jack are in the same group
|
|
0:13:28
|
So if a call is ringing in for Hugo,
|
|
0:13:31
|
So I'll make a call for 3001 here to 1002
|
|
0:13:38
|
Call is ringing in for him
|
|
0:13:41
|
I should be able to hear, "Are you there?"
|
|
0:13:46
|
after one ring and I see Desmond Hume for Hugo Reyes
|
|
0:13:50
|
Now this call was diverted because I
|
|
0:14:17
|
So, I did hear "Are you there?"
|
|
0:14:21
|
at another person in the group and actually whoever's back in the
|
|
0:14:23
|
whoever's back in the INE racks right now
|
|
0:14:27
|
heard "Are you there?" on Benjamin Linus's phone as well through the speaker phone
|
|
0:14:31
|
and at the bottom of it saw
|
|
0:14:34
|
the same thing that I did, I'll just do this call again, so after one ring
|
|
0:14:41
|
mask by the, something when I turn this volume down
|
|
0:14:49
|
Now turn this volume up
|
|
0:14:53
|
Now do the redial again
|
|
0:14:56
|
It's ringing, you just can't hear it very well
|
|
0:15:00
|
and we can hear on this Jack Shepherd phone Desmond Hume
|
|
0:15:05
|
for Hugo Reyes we can hear "Are you there?"
|
|
0:15:09
|
And now we forward it but if we would have, we could've pick it up
|
|
0:15:14
|
Now that we heard that enough times,
|
|
0:15:18
|
Let's go ahead and try this again
|
|
0:15:20
|
This time, we'll actually pick up the call
|
|
0:15:24
|
More or
|
|
0:15:27
|
and we'll do a pickup
|
|
0:15:30
|
and all of a sudden this call now ringing over here on Jack's phone
|
|
0:15:36
|
Now it's not automatically answering though, so as soon as I did pickup
|
|
0:15:41
|
it's not automatically answering, now why would I want this
|
|
0:15:46
|
The reason that I might want it to automatically answer when I do a pickup
|
|
0:15:50
|
is a lot of folks what they do
|
|
0:15:53
|
on the phone is they actually go off hook
|
|
0:15:56
|
before they click pickup. They don't do pickup from
|
|
0:16:00
|
an on hook state, they do it from an off hook state
|
|
0:16:03
|
and what happens is
|
|
0:16:06
|
they click pickup and the call begins to ring in their ear
|
|
0:16:09
|
or on their phone and they've got the receiver
|
|
0:16:12
|
handset at their ear
|
|
0:16:14
|
So psychologically they're thinking, wait a minute
|
|
0:16:16
|
I just click pickup.
|
|
0:16:18
|
Why aren't I talking to the person?
|
|
0:16:19
|
Why is it ringing again?
|
|
0:16:21
|
Then they actually have to
|
|
0:16:23
|
either hang up or pick back up
|
|
0:16:25
|
most normally click the answer soft key
|
|
0:16:29
|
So in order not to confus people
|
|
0:16:33
|
we have a service parameter of course
|
|
0:16:42
|
That we can search for
|
|
0:16:52
|
Let's keep searching.
|
|
0:16:55
|
For pickup and we've actually got a special section for it
|
|
0:16:58
|
and we've got auto Call Pickup enabled, which by default is false
|
|
0:17:03
|
We've got, Call Pickup locating timer
|
|
0:17:06
|
This is actually how many seconds
|
|
0:17:09
|
should be used to try to locate
|
|
0:17:12
|
all of the possible phones ringing
|
|
0:17:14
|
and this has to do with the fact that
|
|
0:17:16
|
I might be in the same pickup group as another phone
|
|
0:17:19
|
However, I might be registered to different CUCM subscriber
|
|
0:17:25
|
then the phone that I'm wanting to pickup is
|
|
0:17:29
|
We're all a part of the same cluster but
|
|
0:17:33
|
we're registered to a different CUCM subscriber so
|
|
0:17:36
|
ICCS or Intercluster Communication Signalling has to actually
|
|
0:17:40
|
spend enough time to go and locate
|
|
0:17:43
|
all possible ringing phones on all subscribers or all call processing engines
|
|
0:17:51
|
So one second is fine if all the subscribers were on the same
|
|
0:17:55
|
LAN 1000 milliseconds, however,
|
|
0:17:59
|
if they're scattered across the LAN
|
|
0:18:01
|
as long as they don't violate ICCS
|
|
0:18:05
|
total milliseconds for latency
|
|
0:18:09
|
then I might wanna spend a little bit more time to
|
|
0:18:15
|
locate all those phones so I might wanna switch this to 2 or 3 or something like that
|
|
0:18:19
|
Not too high but again that would only be if you're a subscriber
|
|
0:18:22
|
or CPE's are not all on the same
|
|
0:18:25
|
They're rather on the same cluster, sorry.
|
|
0:18:26
|
They're not all on the same LAN.
|
|
0:18:29
|
In a Call Pickup, no answer timer
|
|
0:18:31
|
So this is 12 seconds or roughly
|
|
0:18:35
|
three rings that if for some reason I press Call Pickup
|
|
0:18:40
|
auto Call Pickup would was not enabled so the default false was true
|
|
0:18:45
|
The phone or the call was then ringing over
|
|
0:18:48
|
to my phone like ringing over to Jack's phone
|
|
0:18:51
|
However Jack never actually clicked 'Answer'
|
|
0:18:54
|
then after that time, it should go back to ring at the original phone
|
|
0:19:02
|
for as high as 3 rings, you might want it like 2 rings
|
|
0:19:05
|
but again that's only at the auto Call Pickup enabled
|
|
0:19:08
|
this set to the default of false, as soon as we set it to true and click save,
|
|
0:19:16
|
Now and I don't think this is one that we have to restart the
|
|
0:19:19
|
phone is doing the Call Pickup although I could do wrong, there's so many features
|
|
0:19:23
|
and each one is slightly different with regards to resetting the phone
|
|
0:19:29
|
if, let's say Desmond calling Hugo Reyes again
|
|
0:19:37
|
and Jack sees "Are you there?" and sees at the bottom
|
|
0:19:41
|
he says, more and more and pickup
|
|
0:19:46
|
"Hello?" And he's live and connected to Desmond
|
|
0:19:53
|
but we also note because of what we've done in terms of
|
|
0:19:56
|
changing various fields on forwarded information display and then also
|
|
0:20:01
|
the fact that we have the retain forward information
|
|
0:20:06
|
after the user's gone off hook from a previous task
|
|
0:20:10
|
fax see that this was a forward
|
|
0:20:14
|
Desmond was actually being forwarded for Hugo Reyes
|
|
0:20:18
|
so Hugo Reyes was the called, the dialled number
|
|
0:20:23
|
and Desmond is the person that's the calling party but it's a forwarded call
|
|
0:20:29
|
because it's a pickup. Because really that's what happen is
|
|
0:20:32
|
it's CUCM system forwarded the call in behalf Hugo over to Jack's phone
|
|
0:20:41
|
Ok so it auto-answered
|
|
0:20:44
|
So now let's take a look at
|
|
0:20:48
|
James's phone is ringing
|
|
0:20:52
|
So 3001 is gonna call 3002
|
|
0:20:57
|
James's phone is ringing
|
|
0:21:00
|
and Jack doesn't see anything at the bottom because he's not a part of the same group
|
|
0:21:04
|
but he can, but group pickup and 3999
|
|
0:21:13
|
and now, Jack is connected again to Desmond
|
|
0:21:22
|
because he picked up the call for James Ford
|
|
0:21:30
|
So he did a group pickup that is he dialled the specific
|
|
0:21:37
|
group number, 3999, for the branch 2 phones
|
|
0:21:41
|
and he used picking up the first ringing call within that group
|
|
0:21:49
|
So now, let's look at other pickup
|
|
0:21:53
|
So again we'll have Desmond call James
|
|
0:22:00
|
and we'll go more, more and we'll do other pickup on Jack's phone
|
|
0:22:07
|
and note we didn't dial any group number
|
|
0:22:12
|
So again it's the first ringing phone in any
|
|
0:22:15
|
group that I am associated to including my own
|
|
0:22:18
|
so just approve that point before we make a change
|
|
0:22:21
|
We'll go off hook on Desmond's phone and dial 1002 which is Hugo's
|
|
0:22:27
|
Now Jack's gonna hear "Are you there?"
|
|
0:22:30
|
But he's also going to do other pickup
|
|
0:22:35
|
Again, he's now connected to
|
|
0:22:48
|
He's now connected to Desmond
|
|
0:22:50
|
He was just picking up the first ringing phone in any group including his own
|
|
0:22:56
|
So now let's take that one step further
|
|
0:23:09
|
and let's go back to our Call Pickup group
|
|
0:23:13
|
and specifically for Corporate Headquarter Phones
|
|
0:23:16
|
Now we're gonna make sure that our own group is not the primary group
|
|
0:23:21
|
rather that group 3999 or branch 2 up higher than our own group.
|
|
0:23:29
|
Save
|
|
0:23:32
|
Not believe after restart the phone for that change
|
|
0:23:35
|
adding the group to the line, I had to restart it but I don't believe for that change
|
|
0:23:40
|
So now, let's say that Desmond is
|
|
0:23:48
|
first of all, Benjamin, let's see.
|
|
0:23:52
|
Which one is not set for an auto answer?
|
|
0:23:57
|
Back and see.
|
|
0:24:09
|
hadn't set Hugo's phone not to call forward
|
|
0:24:16
|
Busy or let's see
|
|
0:24:22
|
Voicemail or anything like that so it can just ring infinitely
|
|
0:24:32
|
we will have to restart his phone for this to occur
|
|
0:24:39
|
This will help prove a point
|
|
0:25:09
|
This phone should be restarted. So now,
|
|
0:25:14
|
Hugo's phone should be able to
|
|
0:25:21
|
Eloise to call Hugo at 1002
|
|
0:25:31
|
His phone is ringing.
|
|
0:25:33
|
I hear "Are you there?" on Jack's phone and Ben's phone back at the rack as also
|
|
0:25:38
|
should be showing that
|
|
0:25:40
|
He don't show anything here it could be because the line didn't update properly
|
|
0:25:47
|
or because it's not set to auto-refresh, or likely
|
|
0:26:05
|
Write that again, so Eloise calls Hugo
|
|
0:26:17
|
Eloise Hawking for Hugo Reyes, there we go
|
|
0:26:19
|
on both phones, it's just a refresh issue
|
|
0:26:22
|
but it's gonna continue to ring
|
|
0:26:24
|
Now, Desmond is gonna call over to
|
|
0:26:33
|
actually let's make Benjamin Linus call over to James Ford
|
|
0:26:47
|
Now also this phone should say "Are you there?"
|
|
0:26:50
|
and it does, Benjamin Linus for James Ford
|
|
0:26:53
|
So now Jack is gonna do in other
|
|
0:27:05
|
and notice that he picked up the call
|
|
0:27:09
|
from Eloise for James Ford
|
|
0:27:14
|
Oh sorry not from Eloise, from a Benajmin Linus
|
|
0:27:17
|
which is why we're hearing all the static because it's back in the rack
|
|
0:27:20
|
He picked up the call for Benjamin long before the call for Hugo
|
|
0:27:26
|
which is still ringing in between these two phones, I can move this phone here
|
|
0:27:34
|
Eloise is still calling Hugo, but I did in other pickup
|
|
0:27:40
|
I'm going to stop this call at this point
|
|
0:27:43
|
sbased on the fact that my Corporate Headquarter Phones group
|
|
0:27:47
|
had an association of a higher priority
|
|
0:27:50
|
to the branch 2 phones that it did over top of my own
|
|
0:27:54
|
group phones so other Call Pickups pick up the first
|
|
0:28:01
|
first set of ringing phones in whatever group I'm associated with
|
|
0:28:05
|
with the priority in precendence even above my own group
|
|
0:28:09
|
So that's what we're trying to prove there. Took a few calls
|
|
0:28:14
|
hope it wasn't too confusing but it did work as expected
|
|
0:28:20
|
Let's make sure we've met all the requirements
|
|
0:28:21
|
provision each phones so that the call's ringing on any other phone
|
|
0:28:24
|
We're able to use pickup, group pickup or other pickup soft keys
|
|
0:28:27
|
let's pickup a ringing phone in various groups
|
|
0:28:30
|
that they hear "Are you there?" if they're inside the same group
|
|
0:28:33
|
and simultaneously see the calling and called party along the bottom, we do have that
|
|
0:28:38
|
Allow any person picking up a call to only have to
|
|
0:28:41
|
press a single key to immediately answer the other call
|
|
0:28:44
|
Well, single key if I have a Call Pickup
|
|
0:28:47
|
soft key, supposed that it could be multiple keys would be more but
|
|
0:28:52
|
again I could assign a line or actually a
|
|
0:28:58
|
a line button, I could assign it as a Call Pickup or an other group pickup
|
|
0:29:04
|
Sorry, other Call Pickup or just a group Call Pickup so let's
|
|
0:29:10
|
BAT, back on my device for Hugo Reyes
|
|
0:29:15
|
could grab anyone of these for a Call Pickup
|
|
0:29:19
|
or even other pickup
|
|
0:29:21
|
or group Call Pickup so other pickup would be the one
|
|
0:29:24
|
key that I could assign to make that work
|
|
0:29:29
|
and then allow Jack to immediately see if Hugo's phone is ringing
|
|
0:29:33
|
with the BLF Call Pickup button
|
|
0:29:35
|
so a Busy Lamp Field Call Pickup button
|
|
0:29:40
|
so we got a BLF (Busy Lamp Field) speed dial
|
|
0:29:44
|
Busy Lamp Field directed call park
|
|
0:29:48
|
see what else is available, let's just search for BLF
|
|
0:29:55
|
BLF speed dial, directed call park
|
|
0:29:59
|
then down here on the left
|
|
0:30:00
|
speed dial and directed call park
|
|
0:30:03
|
and I've got audible alert settings
|
|
0:30:06
|
and audible alert settings both for phones
|
|
0:30:08
|
for phone idle and for phone busy
|
|
0:30:11
|
what's gonna happen to those audible alerts depending on
|
|
0:30:14
|
right now they're set to default so that would be system parameters
|
|
0:30:17
|
we have to look and see what default settings
|
|
0:30:22
|
or we can turn audible alerts on or off
|
|
0:30:26
|
but we don't have anything else that relates to Busy Lamp Field
|
|
0:30:33
|
Call pickup
|
|
0:30:36
|
Call park, speed dial but no Call Pickup
|
|
0:30:39
|
So where's the Busy Lamp Field Call Pickup
|
|
0:30:43
|
the fourth kind of Call Pickup
|
|
0:30:46
|
but actually, that's really the fifth kind of Call Pickup
|
|
0:30:49
|
there's one other, we haven't look that yet which is a directed Call Pickup
|
|
0:30:55
|
Let's take a look at directed Call Pickup real quickly
|
|
0:30:59
|
Let's say I have
|
|
0:31:01
|
Eloise Hawking is in group to which is according to
|
|
0:31:04
|
Corporate Headquarter Call Pickup group is the least priority
|
|
0:31:10
|
Branch 2
|
|
0:31:12
|
group 3 is the highest priority
|
|
0:31:14
|
then my own group 1 is the next
|
|
0:31:17
|
priority and then group 2 is the least priority
|
|
0:31:19
|
But let's say that I happen to know that
|
|
0:31:23
|
that this phone is ringing, actually, who are we told
|
|
0:31:27
|
We were told to see if Hugo's phone is ringing, so we'll do that in a moment
|
|
0:31:31
|
But I knew that Eloise Hawking's phone was ringing
|
|
0:31:35
|
Well, let's just go ahead and do Hugo's phone
|
|
0:31:39
|
I know Hugo's phone is ringing and I wanna pickup that call
|
|
0:31:42
|
wouldn't really matter whether it was Eloise or
|
|
0:31:45
|
branch 1, branch 2 as long as I am associated to that group
|
|
0:31:49
|
let's just make Hugo's phone ring
|
|
0:31:55
|
It is ringing.
|
|
0:31:58
|
Jack can do a more
|
|
0:32:02
|
I can see at the bottom someone's phone is ringing
|
|
0:32:05
|
but I can do a group pickup
|
|
0:32:07
|
and instead of dialling a group number
|
|
0:32:10
|
I can dial Hugo's primary DN, the one who's ringing
|
|
0:32:18
|
Actually
|
|
0:32:36
|
but that expire and do a new pickup so 1002
|
|
0:32:49
|
problem was when I did this, I'll show you again
|
|
0:32:58
|
redial from Eloise to Hugo
|
|
0:33:02
|
when I did more and more
|
|
0:33:06
|
I let this group pickup time out
|
|
0:33:09
|
and the refresh didn't show up fast enough
|
|
0:33:12
|
and so it reverted back to a new call
|
|
0:33:14
|
I need to make sure that's on 2 versus 3
|
|
0:33:17
|
so the more and more
|
|
0:33:20
|
group pickup and then 1002
|
|
0:33:26
|
before we got feedback
|
|
0:33:29
|
and now I have a directed Call Pickup so I have
|
|
0:33:33
|
directed using the G pickup soft key
|
|
0:33:36
|
I've directly told it which
|
|
0:33:38
|
ringing DN it is
|
|
0:33:41
|
that I want to pickup a call for
|
|
0:33:43
|
If the DN wasn't actually ringing,
|
|
0:33:46
|
maybe Hugo had two lines and at the bottom
|
|
0:33:48
|
of my screen, I only see that the call is coming in for Hugo
|
|
0:33:50
|
but I dialled the wrong line then it would simply tell me
|
|
0:33:54
|
I'll hang up the call and try it again
|
|
0:33:58
|
or group pickup 1002
|
|
0:34:04
|
it will tell me that no call is available for pickup
|
|
0:34:07
|
so no harm no foul
|
|
0:34:10
|
That was the fourth kind of pickup
|
|
0:34:12
|
directed Call Pickup, but now I wanna look at
|
|
0:34:15
|
Busy Lamp Field Call Pickup and we've already seen that we couldn't find it
|
|
0:34:19
|
anywhere on the available buttons
|
|
0:34:22
|
That's because it's actually a subset of another button
|
|
0:34:25
|
It is a Busy Lamp Field Call Pickup, that's how
|
|
0:34:27
|
it's known, it's how is describe in the documentation
|
|
0:34:30
|
But it is a subset of a Busy Lamp Field speed dial
|
|
0:34:34
|
I'm actually on Hugo's phone and I wanna be on Jack's phone
|
|
0:34:39
|
We'll go back to
|
|
0:34:41
|
Sorry, back to Find List of phones
|
|
0:34:44
|
I'll go to Corporate Headquarter Phone 1 which is Jack's phone
|
|
0:34:48
|
Add a new Busy Lamp Field speed dial
|
|
0:34:52
|
and we'll choose an existing directory number
|
|
0:34:55
|
which is 1002 in this partition which is Hugo
|
|
0:34:58
|
We'll label it as Hugo Reyes
|
|
0:35:04
|
and that automatically carries over to the ASCII label
|
|
0:35:06
|
Now most people click 'Save' and close
|
|
0:35:09
|
They don't realize that this page expands
|
|
0:35:13
|
and has a Call Pickup
|
|
0:35:16
|
Well I'm on a Busy Lamp Field
|
|
0:35:18
|
and there's Call Pickup, Check, Save, Close
|
|
0:35:29
|
That's gonna reset this phone
|
|
0:35:38
|
Now I've got the speed dial for Hugo
|
|
0:35:42
|
and I probably gonna have to click 'Search' and control
|
|
0:35:52
|
Now I've got not only the intercom but the speed dial for Hugo
|
|
0:35:56
|
and it is a Busy Lamp Field, now
|
|
0:35:59
|
on this VOIP integration,
|
|
0:36:02
|
we saw earlier that when we are looking at the
|
|
0:36:07
|
DND (Do not disturb)
|
|
0:36:10
|
that for Hugo that
|
|
0:36:14
|
we gave Hugo the option to turn on and off via a
|
|
0:36:17
|
a specific button, we took it away
|
|
0:36:21
|
First is just going more more more more
|
|
0:36:23
|
and doing DND that way which is also a valid way to turn it on and off
|
|
0:36:28
|
We saw that, it lit up, it actually showed
|
|
0:36:31
|
a hollow circle there on that line
|
|
0:36:34
|
next to 'Do not disturb'
|
|
0:36:37
|
and then it also showed a
|
|
0:36:39
|
hollowed circle with kind of a bullseye, a little
|
|
0:36:42
|
bullet item punched in to it
|
|
0:36:45
|
that's because on this VOIP integration
|
|
0:36:47
|
these button here don't actually show up as translucent
|
|
0:36:54
|
backlit buttons as they do on a the real phone
|
|
0:36:57
|
instead what you do is you see the information here
|
|
0:37:00
|
in the actual display so when we see this
|
|
0:37:04
|
go live for Hugo Reyes
|
|
0:37:07
|
as soon if Hugo's off phone, we'll see this change right here
|
|
0:37:13
|
that is we have something set, but we don't yet. We'll get into that
|
|
0:37:17
|
but we won't see the light light up
|
|
0:37:21
|
Now what we have to set gets into something
|
|
0:37:23
|
that deals with Presence, we're not gonna go very far in the Presence
|
|
0:37:27
|
except to say that enable for busy
|
|
0:37:30
|
in order for Busy Lamp Fields to function properly
|
|
0:37:34
|
First of all, it is a function of Presence.
|
|
0:37:39
|
Not Presence for, dealing with
|
|
0:37:43
|
that server, actually we're done
|
|
0:37:45
|
CUPS server (Cisco Unified Presence Server)
|
|
0:37:49
|
that actually gets into a lot of additional functionality but
|
|
0:37:52
|
the main functionality for Presence is dealt with
|
|
0:37:54
|
here on the CUCM server, publisher
|
|
0:37:59
|
So, again without talking too much about it,
|
|
0:38:02
|
on the device that we wan to have a Busy Lamp Field
|
|
0:38:05
|
such as the speed dial for 1002
|
|
0:38:09
|
We need to have something, we scroll down just a little ways
|
|
0:38:13
|
called a Protocol Specific Subscribed Calling Search Base Set
|
|
0:38:20
|
That needs to be able to see, the DN's.
|
|
0:38:23
|
I was set to something but I don't
|
|
0:38:25
|
necessarily know if it was set to something that could actually see
|
|
0:38:28
|
that DN in terms, update to restart
|
|
0:38:40
|
restart Jack's phone here
|
|
0:38:52
|
Looks like it came back that time
|
|
0:38:55
|
and all of a sudden we noticed that
|
|
0:38:57
|
this instantly looks different, before it just look like
|
|
0:39:01
|
well, what it was supposed to be
|
|
0:39:06
|
a symbol of was, the keypad, the keypad over here
|
|
0:39:12
|
Now we actually see a telephone
|
|
0:39:14
|
that's on hook on that keypad
|
|
0:39:16
|
And when on Hugo's phone we go off hook,
|
|
0:39:18
|
we'll see when this refreshes on Jack's phone over here
|
|
0:39:22
|
that we actually do have
|
|
0:39:26
|
this double off hook now
|
|
0:39:29
|
So we go back on hook on Hugo's phone
|
|
0:39:34
|
and this will change when the refresh happens to on hook
|
|
0:39:40
|
That's what we are going to see something similar to that
|
|
0:39:43
|
when the call is ringing
|
|
0:39:48
|
So, now if let's say James calls Hugo
|
|
0:39:58
|
Here we'll see that it's going up
|
|
0:40:04
|
Down
|
|
0:40:06
|
and that's the indicitaion, that is actually happening
|
|
0:40:09
|
on the phone in this section right here
|
|
0:40:12
|
is just that that phone also has that
|
|
0:40:15
|
button is lighting up
|
|
0:40:17
|
and we don't see the button lighting up with VOIP, we do see
|
|
0:40:21
|
this bit here so that's enough to tell us that it's functioning properly
|
|
0:40:26
|
Again, I'm going ahead and end this call
|
|
0:40:29
|
Again if this were not a speed dial
|
|
0:40:35
|
Add Call Pickup or another way that would be
|
|
0:40:37
|
is a speed dial that does not have Call Pickup
|
|
0:40:40
|
Save.
|
|
0:40:45
|
Close, let us restart
|
|
0:40:50
|
We did have the proper subscribe Calling Search Base
|
|
0:41:00
|
then we would still see information here
|
|
0:41:04
|
regarding when Hugo is off hook
|
|
0:41:11
|
We'll see him off hook here.
|
|
0:41:17
|
and we'll see him go back on hook
|
|
0:41:22
|
He calls someon elese, 2002 for instance
|
|
0:41:31
|
Call. You can see that he remains in a non-idle state
|
|
0:41:40
|
Back to an idle state.
|
|
0:41:42
|
However, when we try to place the call into Hugo
|
|
0:41:48
|
we do not see anything in terms of ringing
|
|
0:41:52
|
and I also don't see the translucent
|
|
0:41:55
|
light button lighting up on my phone physically in front of me
|
|
0:42:04
|
and just again that's because I need to have that Busy Lamp Field
|
|
0:42:12
|
that Busy Lamp Field speed dial is set
|
|
0:42:19
|
a Call Pickup Busy Lamp Field
|
|
0:42:23
|
could be many times when I want someone to know my status
|
|
0:42:29
|
whether I'm active, idle or
|
|
0:42:33
|
what my status is but I don't want them to see when calls are coming to me
|
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0:42:39
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So this showed us again, 1002
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0:42:44
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call shows going up and down
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