|
0:00:13
|
OK, so our router´s rebooted and actually I will note one thing.
|
|
0:00:18
|
The router I want to came back up because
|
|
0:00:22
|
that was in SRST mode and because the
|
|
0:00:28
|
ISTN bind layer 3 had been removed because it was in
|
|
0:00:33
|
SRST mode when it came back up, it didn´t have
|
|
0:00:38
|
that command in it either, but the controller
|
|
0:00:40
|
said service MGCP, so anyway it casue the problem.
|
|
0:00:43
|
Basically I had to take it out of SRST mode
|
|
0:00:46
|
and again e1´s sometimes with some older IOF
|
|
0:00:50
|
have a problem in mgcp mode, t1´s typically don´t
|
|
0:00:54
|
suffer from this, so If I had a reboot, I had to take it out of
|
|
0:00:57
|
even just putting that command back in wasn´t enough, I have to
|
|
0:01:00
|
take the ACL away, which in real life I wouldn´t
|
|
0:01:02
|
necessarily just be able to bring the WAN back up
|
|
0:01:05
|
to get it to register again, so more or less
|
|
0:01:08
|
try not to reboot your e1 mgcp routers when in srst mode.
|
|
0:01:12
|
Another ideas, just don´t use mgcp. That´s another idea.
|
|
0:01:16
|
So anyway, we´re back in srst, everything´s registered
|
|
0:01:20
|
and let´s go ahead and dial 7033500, to see if we hear the right voice.
|
|
0:01:31
|
Welcome to siland natural exports.
|
|
0:01:35
|
Please press 9 to dial by extension.
|
|
0:01:38
|
Please press 1 to speak to the sales staff member,
|
|
0:01:41
|
So we´re hearing the right prompts.
|
|
0:01:46
|
or please press 0, to speak with the operator.
|
|
0:01:48
|
So I press 0 first. First of all, we hear music on hold.
|
|
0:01:54
|
Now we see 3001 ringing, I´m going to turn this down a little bit.
|
|
0:01:58
|
And I´m going to go ahead and hang up.
|
|
0:02:00
|
One other thing I should note about B-ACD.
|
|
0:02:04
|
In fact, let me clear off the screen and do a debug call application,
|
|
0:02:13
|
debug voice application script and actually media
|
|
0:02:25
|
state is, let me do this again to redial back in
|
|
0:02:33
|
Welcome to island natural exports
|
|
0:02:36
|
Please press 9 to dial by extension. Please press 1 to speak to staff.
|
|
0:02:43
|
Please press 2 to speak with the export regulation staff
|
|
0:02:46
|
Come to press 0 again
|
|
0:02:52
|
and notice
|
|
0:02:57
|
I can come right back up to here, OK.
|
|
0:03:01
|
So we we´re interrupted, we were told to
|
|
0:03:07
|
dial the operator, the script was
|
|
0:03:11
|
and it´s trying to invoke live music on hold.
|
|
0:03:16
|
OK, so it´s trying to play, the music on hold file.
|
|
0:03:23
|
and let´s see here, show run | to telefany.
|
|
0:03:31
|
What I want to point is that you need to have a music on hold file
|
|
0:03:34
|
specified whether it´s the B-ACD music on hold file or
|
|
0:03:38
|
just another one from flash, this isn´t the B-ACD one because
|
|
0:03:42
|
it´s not in the directory B-ACD back slash
|
|
0:03:47
|
en_BACD_music on hold but we need to have
|
|
0:03:52
|
music on hold in or under telefany service or under a call
|
|
0:03:57
|
manager fall back, actually would work just under a skinny server, OK.
|
|
0:04:00
|
Have to have music on hold, in order to have BACD work properly
|
|
0:04:04
|
because it requires it, as part of the script
|
|
0:04:07
|
to play to the color while trying to reach whomever is trying to call.
|
|
0:04:11
|
In this case, I press 0 and it tried to reach the operator.
|
|
0:04:19
|
OK, so now I´m going to call back in and press 1
|
|
0:04:24
|
so the PSTn will have redial here.
|
|
0:04:29
|
Please press 9 to dial by extension.
|
|
0:04:32
|
Let´s dial 9 first, to dial by extension.
|
|
0:04:37
|
Please enter the extension number you want to reach.
|
|
0:04:40
|
So let´s just dial 3004. And is that phone ringing.
|
|
0:04:48
|
Once I cycle through to the proper phone, yes, sure is ringing.
|
|
0:04:56
|
OK, so we´ll go ahead and hang up and we´ll dial that number again.
|
|
0:05:03
|
This time we´ll press 1, which is the SIP phone group.
|
|
0:05:12
|
So it should ring both of these phones simultaneously. If I press 1.
|
|
0:05:22
|
And it indeed is ringing both of these phones simultaneously.
|
|
0:05:32
|
Now if I don´t take the call.
|
|
0:05:42
|
OK, did you hear the, you might not have heard the very quick
|
|
0:05:47
|
and almost unnoticeable brief interruption in music on hold
|
|
0:05:54
|
There´s our second greeting.
|
|
0:06:00
|
So that was after 30 seconds, we heard the second greeting.
|
|
0:06:11
|
And there was the brief interruption again.
|
|
0:06:15
|
OK, so it tried to reach them, it´s going to keep
|
|
0:06:18
|
trying, is going to try again in 10 seconds and then 60 seconds.
|
|
0:06:24
|
There we go.
|
|
0:06:28
|
And actually it´s ringing this phone now, if it will update
|
|
0:06:32
|
I see it ringing 3001, there we go.
|
|
0:06:39
|
OK, so forwarded. Forward 3501 by 3501 to 3001
|
|
0:06:44
|
because that was our final destination in our BACD
|
|
0:06:47
|
parameters, that was our voice mail destination if you will.
|
|
0:06:50
|
OK, so it was trying to ring it after 60 seconds.
|
|
0:06:54
|
It actually didn´t get to ring the phone quick enough
|
|
0:06:56
|
probably because of the debugs we have on.
|
|
0:06:58
|
So it actually started to play that second greeting again
|
|
0:07:01
|
that was only because the router couldn´t really keep up
|
|
0:07:04
|
with everything, again because of the debugs that we have running.
|
|
0:07:08
|
OK, we´ve got quite a lot. So let´s actually turn this off.
|
|
0:07:13
|
OK, so let´s call back in to the screen again
|
|
0:07:20
|
or to BACD again, and this time we´ll try to ring
|
|
0:07:24
|
and will hang up and call back in a few times
|
|
0:07:27
|
because we´re going to try the alternating
|
|
0:07:30
|
functionality of the Skinny ephone hunt group.
|
|
0:07:35
|
So the first time we dial it, it´s going to ring in
|
|
0:07:39
|
and it´s going to, if we choose option 2.
|
|
0:07:46
|
It looks like it´s ringing Desmond´s phone first.
|
|
0:07:52
|
So I´m going to go ahead and hang up and
|
|
0:07:56
|
I´m going to try to call again and press digit 2
|
|
0:08:03
|
and this time it´s going to try to ring John Locke down here
|
|
0:08:09
|
and I´m going to go ahead and hang up, and notice that we see
|
|
0:08:12
|
one call in queue. I don´t know if you can see this
|
|
0:08:16
|
but watch, right around
|
|
0:08:23
|
watch right around here and here and this will update
|
|
0:08:27
|
to one call in queue, whenever I call back.
|
|
0:08:35
|
OK, so I call back again, this time it should ring Desmond again
|
|
0:08:38
|
and John Locke once I press 2.
|
|
0:08:46
|
OK, so it´s calling Desmond and once this screens update.
|
|
0:08:52
|
You´ll see that John Locke down here sees one call in queue so
|
|
0:08:55
|
is Desmond and the call is ringing.Let´s actually, let it ring this time.
|
|
0:09:09
|
And now, although they show one call in queue,
|
|
0:09:13
|
let´s take a look and do show ephone hunt.
|
|
0:09:20
|
They´re both still login.
|
|
0:09:27
|
And now it rang through and it tried to call John Locke
|
|
0:09:32
|
twice, so it automatically put him in the state of dnd.
|
|
0:09:36
|
And therefore, automatically log him out and it now
|
|
0:09:39
|
just log the other phone out as well. OK, now they both
|
|
0:09:42
|
display log out. So they were automatically logged out.
|
|
0:09:48
|
And finally it was forwarded to its,
|
|
0:09:53
|
finally it was forwarded to the voicemail number of 3001.
|
|
0:09:57
|
So I can answer this call and I´m going to hang up
|
|
0:10:04
|
OK, so they´re both logged out, so if I call in
|
|
0:10:09
|
the last time and I press 2.
|
|
0:10:16
|
It just goes to agents are busy and because it sees that
|
|
0:10:19
|
no one´s logged in, it automatically forwards it to the final destination.
|
|
0:10:24
|
So how can we get out of this, well let´s hang up from the PSTN phone
|
|
0:10:28
|
and let´s simply have one of these guys go dnd.
|
|
0:10:33
|
So it should go back to your current options and dial the number
|
|
0:10:40
|
and press the digit 2 and that person will get the call.
|
|
0:10:45
|
It´s not going to be a forward call, it´s just going to be a normal call
|
|
0:10:49
|
and they show call in queue and if I take him out of dnd
|
|
0:10:53
|
quickly and Desmond doesn´t pick up the call.
|
|
0:10:59
|
That it should alternate over and go over to
|
|
0:11:01
|
John Locke here, in just a moment.
|
|
0:11:06
|
So now he´s been place back in dnd.
|
|
0:11:11
|
And the reason it didn´t go to John Locke immediately
|
|
0:11:13
|
is because he was the first one that should have
|
|
0:11:15
|
got if for that type of ringing.
|
|
0:11:22
|
And we´ll go ahead and hang up, so for that type of
|
|
0:11:25
|
peer or circular ringing, John was the one
|
|
0:11:28
|
that should have got the call the first time, that
|
|
0:11:33
|
for that particular call sequence, but he didn´t
|
|
0:11:37
|
because he was in dnd and so. It went through it cycle
|
|
0:11:41
|
of trying to ring Desmond at 3001 and then
|
|
0:11:49
|
excuse me, and then simply fell back to music
|
|
0:11:53
|
on hold and then get a retry and that time call John.
|
|
0:11:57
|
So BACD is working exactly how we´d like it to.
|
|
0:12:02
|
|
