|
0:00:14
|
So we’re back
|
|
0:00:16
|
and the reboot didn’t fix it. I changed
|
|
0:00:20
|
the night service code to *81 from *61
|
|
0:00:25
|
and now over on phone 2 here if I dial *81
|
|
0:00:31
|
it immediately hangs up and changes to night service active.
|
|
0:00:37
|
If I do it again, *81, again it immediately hangs up
|
|
0:00:45
|
and goes night services on active.
|
|
0:00:48
|
So it would stop ringing the night service
|
|
0:00:51
|
alternate phones with an alert. So obviously, there was
|
|
0:00:57
|
some sort of a problem with the
|
|
0:01:00
|
with the code that I had used
|
|
0:01:03
|
but if I do show run, I think I know what it is,
|
|
0:01:07
|
pipe 2 include *6
|
|
0:01:12
|
If you want to pipe 2 include something
|
|
0:01:15
|
that is regular expression like an *
|
|
0:01:18
|
then you have to escape it with a \.
|
|
0:01:21
|
So we don’t see *6 anywhere
|
|
0:01:23
|
I just look at *,
|
|
0:01:26
|
then I got my 81 that I just changed. I got my number
|
|
0:01:30
|
*51 to a 9 which were my paging
|
|
0:01:33
|
and I believe that the reason that
|
|
0:01:36
|
this is actually causing the conflict, the *61
|
|
0:01:40
|
was due to previous configuration that I had in the router
|
|
0:01:44
|
and again sometimes the phones cash
|
|
0:01:49
|
knowledge of DNs that were previously there. In fact sometimes
|
|
0:01:55
|
certain features that you had previously configured
|
|
0:01:59
|
So for instance, before I do a deep dive, I obviously mocked up and
|
|
0:02:02
|
just make sure that all the tasks that I want to do
|
|
0:02:05
|
not only that they’re going to work but that they also
|
|
0:02:08
|
don’t cause any other conflicts just as I would when creating any lab
|
|
0:02:14
|
run through the lab and make sure there’s no conflicts so that the
|
|
0:02:18
|
hopefully you would make sure,
|
|
0:02:19
|
hopefully you would want the proctors to do the same thing
|
|
0:02:22
|
Make sure that the lab is actually able to be
|
|
0:02:24
|
accomplished and one thing doesn’t
|
|
0:02:27
|
interfere with another. So anyway, as I’m mocking up all of these
|
|
0:02:31
|
labs, I configure everything fully and then I go back and
|
|
0:02:36
|
basically tell the router write erase.
|
|
0:02:40
|
It loses its
|
|
0:02:42
|
running configuration and its MV RAM start up config
|
|
0:02:46
|
but there can sometimes still be things left
|
|
0:02:49
|
over in the system directory and also
|
|
0:02:53
|
the ITS directory and then the CME and ITS sub
|
|
0:02:57
|
directories of the system but then also
|
|
0:02:59
|
the phones have
|
|
0:03:01
|
configuration that they previously had in their files
|
|
0:03:04
|
and kind of in there their memory and if they’re not
|
|
0:03:08
|
hard power cycled or done a
|
|
0:03:10
|
factory reset on which I don’t do a factor reset or hard power than before
|
|
0:03:15
|
in between the labs and sometimes they can retain knowledge. I’m gonna try
|
|
0:03:21
|
maybe putting them over to another
|
|
0:03:23
|
CME and seeing that fixes it
|
|
0:03:27
|
but I believe it’s because of a previous configuration
|
|
0:03:30
|
because I had this problem once before with the *6
|
|
0:03:34
|
for the bulk speed dial from the last deep dive module 16.
|
|
0:03:38
|
Anyway, we’ll run with *81 for right now and if it doesn’t work
|
|
0:03:42
|
by the end of the lab once we’re done configuring other things then,
|
|
0:03:45
|
then I’ll just make the change to the actual task
|
|
0:03:50
|
By the way, this is the section for night service
|
|
0:03:53
|
that’s a very small section in the admin guide.
|
|
0:03:58
|
Let’s take a look at our next task
|
|
0:04:02
|
17.6, call park with SIP and Skinny phones.
|
|
0:04:06
|
We’re told to provision the CME system globally
|
|
0:04:09
|
to use SIP prefer and H450.2,
|
|
0:04:13
|
two things that we’re gonna be talking a lot more about
|
|
0:04:16
|
in the last task for transfer and forwarding
|
|
0:04:19
|
We’re told to use those methods for any call park activity.
|
|
0:04:24
|
We’re told to create two call park slots
|
|
0:04:27
|
both using the DN of 3701
|
|
0:04:30
|
that allow anyone to park calls at
|
|
0:04:33
|
but only allow calls to be parked there for a maximum of 60 seconds
|
|
0:04:37
|
with alerts to the call park or
|
|
0:04:40
|
the person who did the parking every 20 seconds.
|
|
0:04:44
|
We’re told to create another call park
|
|
0:04:46
|
slot using the DN of 3702
|
|
0:04:49
|
that only allows Desmond’s line 1 to be able to park calls
|
|
0:04:54
|
and only allows calls to be parked there for a maximum of 45 seconds
|
|
0:04:59
|
with alerts to 3002. Desmond’s line is 3001.
|
|
0:05:04
|
but with alerts to 3002 every 15 seconds
|
|
0:05:09
|
and allows calls to be recalled to the DN of
|
|
0:05:12
|
3002 which is not Desmond’s phone again
|
|
0:05:16
|
as well with the ability to reset the timer if
|
|
0:05:19
|
3001 and or 3002 are busy,
|
|
0:05:25
|
sorry for the scroll, and then allow the calls
|
|
0:05:29
|
to park slots 3701
|
|
0:05:32
|
to be recalled with a pick up soft key
|
|
0:05:37
|
using the * or star key.
|
|
0:05:44
|
Let’s jump over to the configuration.
|
|
0:05:47
|
We are first going to
|
|
0:05:49
|
we are already under telephony service so that works.
|
|
0:05:52
|
We want to go into call park
|
|
0:05:56
|
and under call park,
|
|
0:05:58
|
and this actually changes in 71 again. We've got
|
|
0:06:01
|
something called call park system application
|
|
0:06:05
|
but right here we’ve got call park system redirect
|
|
0:06:09
|
This enables the remote party redirect for call picks up
|
|
0:06:14
|
H450 and SIP
|
|
0:06:17
|
methods so H452 and SIP prefer
|
|
0:06:20
|
The default is something called local rotary
|
|
0:06:23
|
for call park and pick up.
|
|
0:06:26
|
We wanna use call park system redirect
|
|
0:06:31
|
and again note it applies to call pick up as well as call park.
|
|
0:06:38
|
This is turning on the use of the
|
|
0:06:41
|
standardized H450.2
|
|
0:06:43
|
and SIP prefer methods globally
|
|
0:06:46
|
for any call park and pick for CME or SIP
|
|
0:06:50
|
Obviously, because we’re talking about SIP here
|
|
0:06:53
|
we’re under telephony service which is a CME engine but
|
|
0:06:56
|
it does actually allow for SIP prefer method as well so it will allow for SIP phones
|
|
0:07:02
|
dealing with parking.
|
|
0:07:04
|
Then we’re told to create to call park slots,
|
|
0:07:08
|
both with the DN of 3701.
|
|
0:07:12
|
We wanna create an e-phone DN
|
|
0:07:16
|
let’s just make it 15
|
|
0:07:20
|
It’s gonna be a single line, single media channel
|
|
0:07:25
|
number 3701
|
|
0:07:29
|
We’re gonna give it a park slot of.
|
|
0:07:33
|
First of all, define that it is a park slot
|
|
0:07:35
|
define the maximum time out
|
|
0:07:39
|
so a time out and
|
|
0:07:43
|
this specifies the park time out
|
|
0:07:46
|
before the call is returned to number as park from
|
|
0:07:49
|
Now, we were told 60 seconds as a maximum
|
|
0:07:52
|
however, we were told to alert
|
|
0:07:54
|
the park or the person that did the park
|
|
0:07:56
|
every 20 seconds.
|
|
0:07:58
|
Let’s actually change this to 20
|
|
0:08:01
|
and instead give it a limit
|
|
0:08:04
|
of three park cycles. So three park cycles,
|
|
0:08:10
|
return to the park core every 20 seconds
|
|
0:08:13
|
is a maximum of 60 seconds that it’s there
|
|
0:08:17
|
So return to the park core is
|
|
0:08:19
|
could be another way of saying it’s alerting the parker
|
|
0:08:23
|
but then it’s there, but it’s actually returning the call
|
|
0:08:26
|
but then if no one answers, if it’s busy or no answer
|
|
0:08:30
|
then it just goes right back into the park
|
|
0:08:32
|
for another 20 seconds for a maximum of three rotations
|
|
0:08:36
|
So there’s our 60 seconds.
|
|
0:08:39
|
Now, we want to have
|
|
0:08:47
|
I don’t like that, let’s do begin.
|
|
0:08:59
|
Here’s our normal e-phone DNs,
|
|
0:09:04
|
here’s our shared line and intercom,
|
|
0:09:08
|
here’s our two conferences
|
|
0:09:12
|
here’s our paging, here’s our park slot.
|
|
0:09:16
|
We’ve got this park slot, we’re gonna create another e-phone
|
|
0:09:21
|
DN 16, give it the same number, same information.
|
|
0:09:29
|
Now, let’s do show run pipe 2
|
|
0:09:31
|
begin with e-phone DN, let’s do 13.
|
|
0:09:38
|
There we go. So here’s our two park slots.
|
|
0:09:41
|
Now, the problem is, by default,
|
|
0:09:45
|
they both have the same preference,
|
|
0:09:48
|
they both have essentially the same everything,
|
|
0:09:55
|
the same number, the same preference but they don’t
|
|
0:09:57
|
allow hunting by default.
|
|
0:10:00
|
Now, pots dial-peers and VOIP
|
|
0:10:02
|
manually create a dial-peer do allow hunting by default.
|
|
0:10:07
|
But when we create a pots dial peer
|
|
0:10:09
|
by way of creating an e-phone DN,
|
|
0:10:13
|
this kind of provide a bit of a template
|
|
0:10:17
|
on top of which the pots dial-peer is created from
|
|
0:10:21
|
and part of this template or part of the default config is
|
|
0:10:24
|
hunt stop, stop hunting. So we actually have to say,
|
|
0:10:31
|
go back to 15 and say no hunt stop.
|
|
0:10:35
|
Now, when we look at it,
|
|
0:10:40
|
the first one is told not to stop hunting,
|
|
0:10:44
|
the second one is the default of stop hunting
|
|
0:10:49
|
because we don’t want it to roll back around to the first.
|
|
0:10:52
|
We could probably give it a different preference.
|
|
0:10:56
|
wouldn’t be a bad idea either.
|
|
0:10:59
|
We’ll give this one preference 1
|
|
0:11:04
|
We got preference 0
|
|
0:11:08
|
and preference 1, no don’t stop hunting and do stop hunting.
|
|
0:11:15
|
Now, our park slots can both work.
|
|
0:11:19
|
The admin guide will even tell you if you
|
|
0:11:21
|
don’t put no hunt stop as the first one and don’t
|
|
0:11:24
|
put hunt stop on the last one because we can have any number of these.
|
|
0:11:29
|
I can have number 3701, number 3701,
|
|
0:11:32
|
we continue to go on, preference 0, preference 1,
|
|
0:11:38
|
preference 1, preference 2, preference 3
|
|
0:11:41
|
up to 10 slots.
|
|
0:11:45
|
But if I don’t have hunt stop on the last one
|
|
0:11:49
|
and especially if I don’t have no hunt stop on the
|
|
0:11:52
|
first and all subsequent ones up until the last one
|
|
0:11:57
|
then the second call that come in would be
|
|
0:12:00
|
not busy because there is not allow
|
|
0:12:02
|
we are not allow any of two hunt.
|
|
0:12:05
|
Let’s just go ahead and test this real quick before we
|
|
0:12:09
|
do anything else. Let’s say a call comes in
|
|
0:12:20
|
for 3002, I answer the call.
|
|
0:12:27
|
Let’s say I go to park the call
|
|
0:12:31
|
on, it’s gone. The PSTN here is Music on hold
|
|
0:12:39
|
Now it doesn’t reflect what
|
|
0:12:42
|
where it’s parked but it’s parked on 3701
|
|
0:12:46
|
and we can do show e-phone call park
|
|
0:12:56
|
I thinks it’s actually show e-phone DN
|
|
0:13:00
|
call park or just park, there we go.
|
|
0:13:03
|
We can see that we’ve got two call parks slots
|
|
0:13:07
|
one is in use by the calling number of 12065015111
|
|
0:13:17
|
and we can see that it’s done this alert
|
|
0:13:20
|
one time, two times but with a limit of 3
|
|
0:13:24
|
so it’s not even gonna ring at third time
|
|
0:13:26
|
it alerted twice and then after three times,
|
|
0:13:31
|
it’s simply going to hang up.
|
|
0:13:36
|
There it goes, it just connected the call
|
|
0:13:39
|
and the park is gone. Let’s make that call again
|
|
0:13:46
|
answer it
|
|
0:13:48
|
park the call
|
|
0:13:51
|
it’s currently done 0 times.
|
|
0:13:57
|
There’s not any notify set,
|
|
0:14:00
|
any specific notify.
|
|
0:14:02
|
With Desmond’s phone 3001,
|
|
0:14:07
|
good question, James actually asked did I hit park?
|
|
0:14:11
|
Just the soft key or did I hit park and then the DN? All I hit was park.
|
|
0:14:18
|
It shows an alert of 3701
|
|
0:14:23
|
so from Desmond’s phone, not the park core, the other Skinny phone.
|
|
0:14:29
|
I’m simply gonna dial 3701
|
|
0:14:32
|
all I do is go off hook and dial 3701.
|
|
0:14:35
|
Now, I’m gonna have Desmond park that call and all I do is hit park
|
|
0:14:42
|
He’s back on park. Now notice
|
|
0:14:46
|
that the same phone, if someone else calls me
|
|
0:14:57
|
and I answer the call and I park them.
|
|
0:15:05
|
Now I see that I’ve got two phones in the park state.
|
|
0:15:11
|
I’m gonna have a SIP phone
|
|
0:15:15
|
go and try to dial.
|
|
0:15:33
|
And when I
|
|
0:15:36
|
When I go and try to take that call back up,
|
|
0:15:40
|
I pick up the first park slot.
|
|
0:15:47
|
It certainly can be useful to have different park numbers.
|
|
0:15:52
|
I just happen to be using all the same park number
|
|
0:16:01
|
in order to use,
|
|
0:16:05
|
I certain, I just happen to be
|
|
0:16:08
|
using the same call park slot number. Now,
|
|
0:16:11
|
it would probably be useful to not have
|
|
0:16:13
|
the same call park number. That way, we could
|
|
0:16:17
|
say, “Hey you got a call park on the DN
|
|
0:16:20
|
but you can have a rotary sort of style of call parking.”
|
|
0:16:27
|
Let’s look at another way to
|
|
0:16:30
|
pull that call back in when I went to retrieve a call, I just dialled
|
|
0:16:35
|
when off hook and dialled 3701. But now,
|
|
0:16:41
|
actually, let’s have, switch back to my phones here.
|
|
0:16:47
|
Let’s have Desmond dial in to Locke.
|
|
0:16:55
|
I’m gonna have Locke park the call
|
|
0:17:00
|
so that Desmond can show that he is actually connected to
|
|
0:17:04
|
3701, once the display refreshes.
|
|
0:17:08
|
I’m gonna have
|
|
0:17:11
|
a Skinny phone, this only works for Skinny phones.
|
|
0:17:13
|
I’m gonna have him hit the more
|
|
0:17:16
|
soft key than the pickup soft key
|
|
0:17:20
|
and I’m gonna press simple *.
|
|
0:17:23
|
And immediately, I’m connected with the first call park slot.
|
|
0:17:30
|
So the call pickup soft key
|
|
0:17:33
|
when there’s a call on park,
|
|
0:17:36
|
will automatically pickup that first call park slot by default
|
|
0:17:44
|
I’m gonna show a way to change that as well
|
|
0:17:48
|
so go ahead end that call
|
|
0:17:54
|
clear off our screen. We’ll jump back in telephony service.
|
|
0:17:58
|
Now, there’s also something that
|
|
0:18:03
|
allows me to change this. There’s something called service,
|
|
0:18:08
|
there's a number of services. We look at service DNs for lookups
|
|
0:18:14
|
We are gonna look at something called service directed pick up
|
|
0:18:18
|
which if I hit enter
|
|
0:18:20
|
and I do show run pipe 2 include service
|
|
0:18:28
|
only have, under telephone service, we only have service DNs
|
|
0:18:33
|
to lookup. We don’t have
|
|
0:18:36
|
service directed pickup, that’s because this is the default.
|
|
0:18:40
|
Directed pickup and also
|
|
0:18:44
|
directed pickup allows me to
|
|
0:18:47
|
specifically say where I wanna pickup a call for call pickup
|
|
0:18:50
|
which will get into in a little bit, the next
|
|
0:18:54
|
next deep dive modules I mentioned for call coverage
|
|
0:18:57
|
but then it also allows me to press *
|
|
0:19:00
|
both for call pickup and or call park,
|
|
0:19:06
|
and pick up the first call that’s either ringing or in a park slot
|
|
0:19:10
|
whichever what happen first chronologically.
|
|
0:19:14
|
But I can also say
|
|
0:19:16
|
no service directed pickup.
|
|
0:19:21
|
Now, it shows up in the configuration
|
|
0:19:25
|
and if I now try to go to pick up a call
|
|
0:19:28
|
that was parked. Let’s try this again, redial,
|
|
0:19:33
|
over to John, and John answered the call, we’ll go mute.
|
|
0:19:38
|
I’ll have John press more and park.
|
|
0:19:46
|
Desmond is now parked at 3701
|
|
0:19:50
|
and John is now going to press more
|
|
0:19:55
|
and then he’s gonna press pick up
|
|
0:20:01
|
and then he’s just gonna press *
|
|
0:20:04
|
and nothing happens. It just sits there and waits for me to
|
|
0:20:09
|
press the rest of my
|
|
0:20:12
|
digits and will eventually air out.
|
|
0:20:18
|
Again, if I change this, let’s see if it’ll let me change it
|
|
0:20:25
|
mid call pickup.
|
|
0:20:31
|
Again, I’m gonna hit more
|
|
0:20:34
|
call park, or I'm sorry call pickup, *
|
|
0:20:39
|
and immediately it let me pickup the call.
|
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0:20:46
|
Some of the differences
|
|
0:20:48
|
directed, service directed pickup which is the default
|
|
0:20:55
|
and does allow me to pick up park calls and
|
|
0:21:00
|
calls that are ringing with just an *
|
|
0:21:06
|
and then no service directed pickup.
|
|
0:21:08
|
Let’s actually go back to no service directed pick up
|
|
0:21:11
|
and see if that changes the default behavior
|
|
0:21:14
|
of my ability to
|
|
0:21:18
|
park the call real quick, of my ability to just ring in and take the call.
|
|
0:21:22
|
I’m gonna go off and wait until this catches up, there we go.
|
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0:21:25
|
I’m gonna go off hook
|
|
0:21:26
|
and I’m gonna dial 3701
|
|
0:21:31
|
and it does not affect my ability to dial into
|
|
0:21:35
|
and pick up that call to dial into the DN directly.
|
|
0:21:40
|
It simply, but park it again
|
|
0:21:44
|
and then do the pickup even though it’s probably faster
|
|
0:21:46
|
did it too quick
|
|
0:22:04
|
Simply affects my ability to pick up a call in that method.
|
|
0:22:19
|
Now, moving on, we were told to create another call
|
|
0:22:24
|
park slot using the DN of 3702.
|
|
0:22:27
|
That only allows Desmond’s line1 to be able to pick park
|
|
0:22:30
|
calls and only allow calls to be parked there for a maximum
|
|
0:22:34
|
45 seconds with alerts to DN3002 every 15
|
|
0:22:39
|
and allow it to be recalled to DN 3002 as well
|
|
0:22:43
|
with the ability to reset the timer if they are busy.
|
|
0:22:49
|
Make sure we left this in the
|
|
0:22:51
|
directed pickup because that’s what we’re instructed to do as the last bullet.
|
|
0:22:56
|
Now, we’re gonna create an e-phone DN
|
|
0:22:59
|
and we’ll create this one as,
|
|
0:23:02
|
I believe we had done 15 and 16 before.
|
|
0:23:14
|
Let’s create this one with the DN of 17,
|
|
0:23:18
|
the number of 3702
|
|
0:23:22
|
and a call park
|
|
0:23:29
|
sorry, park slot
|
|
0:23:33
|
with the specific tag reserved for.
|
|
0:23:36
|
We’re gonna reserve it for exclusive use
|
|
0:23:39
|
of a phone as indicated by the target extension.
|
|
0:23:42
|
This is reserve for 3001
|
|
0:23:46
|
parking and we’re gonna set a time out of 15 seconds
|
|
0:23:52
|
with the limit of 3 for our total of 45 seconds
|
|
0:23:58
|
and we’re going to notify
|
|
0:24:02
|
3002 and additional extension
|
|
0:24:07
|
to notify call parks. Now, we can say only
|
|
0:24:12
|
only notify that additional extension
|
|
0:24:16
|
and transfer it to an alternate
|
|
0:24:21
|
if the original is busy.
|
|
0:24:23
|
We’re going to not say only
|
|
0:24:26
|
but notify 3002.
|
|
0:24:29
|
Let’s see, what we’re told
|
|
0:24:36
|
with alerts to DN 3002 every 15 seconds.
|
|
0:24:40
|
Now, it didn’t say alert only to DN 3002. So,
|
|
0:24:44
|
That could be something you’d ask the proctor
|
|
0:24:46
|
whether they wanted that only keyword in there or not.
|
|
0:24:48
|
We're just gonna say notify 3002.
|
|
0:24:51
|
We’re gonna allow it to be recalled
|
|
0:24:54
|
to an alternate extension of 3002
|
|
0:25:01
|
and we’ll set a retry limit 4
|
|
0:25:05
|
So instead of retry limit if the target is in use
|
|
0:25:09
|
of, again every 15 seconds with a limit of 3
|
|
0:25:14
|
That’s a lot to type there but
|
|
0:25:18
|
that’s ultimately what we wanted. Let’s take a look at the configuration
|
|
0:25:22
|
That's a big one but it’s really just a bunch of question marks
|
|
0:25:27
|
to get your way through it if you have not happened to work with that before.
|
|
0:25:32
|
So let’s test it. Previously we had
|
|
0:25:35
|
Desmond parking calls at 3701. Let’s see if he’s
|
|
0:25:39
|
able to park calls at 3701.
|
|
0:25:42
|
Let’s have a call come in from the PSTN
|
|
0:25:49
|
Desmond’s phone will ring.
|
|
0:25:53
|
We’ll take the call.
|
|
0:25:58
|
We’re gonna go to more and park.
|
|
0:26:03
|
and it’s gonna tell us that the call is parked at 3702
|
|
0:26:10
|
Do show e-phone, DN park
|
|
0:26:19
|
and now it just rang actually,
|
|
0:26:25
|
transfer back to the originator and an alternate transfer to 3002
|
|
0:26:29
|
with a retry of 15 and a limit of 3.
|
|
0:26:31
|
It’s reserved for 3001. Now, I keep
|
|
0:26:36
|
switching those over, you’d probably won’t see those refresh in time
|
|
0:26:43
|
but it is alerting both 3001 and 3002,
|
|
0:26:48
|
well I've alerted them twice
|
|
0:26:50
|
and now it’s finally recalled
|
|
0:26:53
|
back to the original park core.
|
|
0:26:57
|
I’m connected again and I can hang up.
|
|
0:27:03
|
hat is a reserved call park slot.
|
|
0:27:10
|
Now can other people
|
|
0:27:12
|
pick up calls there? Let’s actually do that call again.
|
|
0:27:20
|
I wanna say more twice and then park.
|
|
0:27:26
|
It’s parked in 3702.
|
|
0:27:34
|
Can DN 3002,
|
|
0:27:38
|
just dial 3702
|
|
0:27:42
|
and be connected and he sure can.
|
|
0:27:45
|
So it doesn’t mean that’s reserve that only
|
|
0:27:47
|
3001 can pick up calls there, that's a hold.
|
|
0:27:51
|
as well as park calls, that wouldn’t make any sense,
|
|
0:27:55
|
If you are the only one that can resume a call, that’s a hold with a non-shared
|
|
0:27:58
|
or exclusive shared line.
|
|
0:28:02
|
But a call park, anyone has to be able to pick up
|
|
0:28:05
|
just by going off hook and dialling that extension call park slot.
|
|
0:28:09
|
It’s just reserved that only one park core
|
|
0:28:12
|
can use it to park calls there.
|
|
0:28:17
|
Let’s actually look at one other thing real quick.
|
|
0:28:21
|
Just because I don’t really know where else to
|
|
0:28:23
|
put it in, there’s no real place to configure it to turn it on or off.
|
|
0:28:28
|
The only thing that we could do to turn it off would be to
|
|
0:28:30
|
feature block it or to remove the soft key but that is
|
|
0:28:36
|
if I want to do something called call back.
|
|
0:28:39
|
Let’s say DN 3001 wants to call 3002.
|
|
0:28:44
|
3002 might be active,
|
|
0:28:47
|
it might be idle, it might not be, I don’t know, it’s just ringing.
|
|
0:28:51
|
But on 3001, I just choose to hit call back,
|
|
0:28:54
|
the soft key and it still keeps ringing and I could just hang up
|
|
0:29:01
|
but I see that call back has been changed to 3002.
|
|
0:29:05
|
So it doesn’t stop the call from the ringing.
|
|
0:29:08
|
It instead just says, okay, it gives me a beat
|
|
0:29:12
|
and it says call back is now on 3002
|
|
0:29:16
|
and if I go over to
|
|
0:29:23
|
just clear off our screen
|
|
0:29:26
|
show e-phone DN. I’ve got call back as well.
|
|
0:29:33
|
I do have call back set so that’s interesting.
|
|
0:29:45
|
It actually looks like it set but I think because I
|
|
0:29:52
|
There we go, and did it again. This time, I hanged up before it could,
|
|
0:29:55
|
there we go, call back is pending. The problem earlier was I hit call back
|
|
0:30:00
|
but then it actually
|
|
0:30:02
|
continued to ring on through to a
|
|
0:30:04
|
solution even if it was a busy
|
|
0:30:08
|
a busy tone or reorder tone, mainly because the
|
|
0:30:13
|
call forward busy isn’t set or actually it might
|
|
0:30:16
|
sorry, the call forward no answer is set to 3800, we did that yesterday
|
|
0:30:20
|
or I guess it was a few days ago. But the
|
|
0:30:25
|
3800 doesn’t exist as a DN
|
|
0:30:27
|
will be voicemail later but it’s not there yet.
|
|
0:30:30
|
So it actually go on through to ringing to completion
|
|
0:30:33
|
but now I have call back set for 3002.
|
|
0:30:36
|
Show e-phone DN call back shows that a DN
|
|
0:30:41
|
is pending for DN 3002 is set
|
|
0:30:46
|
to pending back at DN 1, waiting on 3002 for
|
|
0:30:51
|
e-phone1 for 46 seconds or 63 seconds now.
|
|
0:30:57
|
And so what’s gonna happen is, as soon as
|
|
0:31:00
|
anyone of the channels for DN 2 changes state
|
|
0:31:05
|
twice. So in other words, if I just go off hook
|
|
0:31:10
|
and dial out to emergency number
|
|
0:31:14
|
that in of itself isn’t going to be enough
|
|
0:31:19
|
to trigger call back. Call back is still pending, the DN is connected
|
|
0:31:26
|
but as soon as I hang up
|
|
0:31:29
|
or the state changes a second time,
|
|
0:31:33
|
now I got a ring very quickly
|
|
0:31:37
|
on 3001 saying call back 3002.
|
|
0:31:42
|
It’s letting me know that that person is available
|
|
0:31:49
|
For whatever reason, it is still displaying on the phone.
|
|
0:31:54
|
I think that’s because it was stuck because I kind of
|
|
0:31:58
|
put the CME system into a
|
|
0:32:01
|
confused state but putting it into call back
|
|
0:32:03
|
and then it went through the completion. It’s not used to that
|
|
0:32:07
|
probably just doesn’t have an exception for that and the logic
|
|
0:32:09
|
My guess is I have to restart this phone,
|
|
0:32:13
|
I haven’t actually faced that situation before, let’s just try it.
|
|
0:32:18
|
restart that phone
|
|
0:32:22
|
and then we’ll do the call back again
|
|
0:32:25
|
just to make sure that it does go away because it certainly should go away.
|
|
0:32:30
|
Of course it’s gone right now
|
|
0:32:33
|
and there’s no call back pending. Let’s try this again, 3002.
|
|
0:32:40
|
The reason is I want it to catch up on the screen.
|
|
0:32:43
|
I hit call back and I’m gonna hang up.
|
|
0:32:47
|
There we go, now call back is not displaying. It should not be displaying.
|
|
0:32:52
|
There is a call back state pending. All I have to do is go off hook
|
|
0:32:57
|
and then back on hook
|
|
0:33:00
|
and then I should see
|
|
0:33:01
|
a ring back to 3001 quickly and call back 3002
|
|
0:33:06
|
and it won’t stay there for very long either
|
|
0:33:08
|
It’ll be there for a little bit and then I can make the call back but I have to manually
|
|
0:33:14
|
call back. It’s not like CUCM
|
|
0:33:17
|
where it pops up a display and says, "Hey
|
|
0:33:20
|
you can now call back 3002." They’re not
|
|
0:33:23
|
You know they’re available, would you like to call? And then you press yes.
|
|
0:33:26
|
or no or whatever
|
|
0:33:31
|
So call back state is clear so I’m gonna bring that up real quick.
|
|
0:33:36
|
You could take away the soft key. We could do a feature block with the template.
|
|
0:33:41
|
|
