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For our next task, dealing with call pickup groups,
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we are told to ensure that, just as in CUCM
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that the branch 2 phones are able to be
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picked up in the same pickup groups that they were using in CUCM.
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We are also told to create a new
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group with a pickup DN of 3989
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and assign to the Skinny boy's "shared line."
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So let's first
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take a look over in CUCM.
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Let's take a look at our call
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pickup groups
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and specifically our call pickup group 2
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Actually, I just wanted to look at the DN and could’ve seen that back in the
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table view here. So, the branch 2 phones pickup group was the DN of
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3999. Let's make sure that this exists
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as a pickup group
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for a phone. Let's do a show run pipe to begin with e-phone
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E-phone DN 1.
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So e-phone DN 1
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Let’s go and jump in to that e-phone
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and let’s do pickup group
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3999
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and we’ll the same for e-phone DN 2
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and let’s take a look at our
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voice register
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for one
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We have anything related to pickup in here.
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We really don't. There is very little that can be done
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but the SIP phones for SRST fallback mode.
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They still certainly haven’t caught up to
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feature parity to the skinny phones in traditional
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SIP CME mode
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but in SRST, there is even less that we can do.
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Our lines that fell back as intercom line or auto
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answer on speaker don’t even have the ability to do that
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anymore. So, there is just very little that we can do.
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Let’s do show run pipe to begin e-phone
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DN1 and we see that we have added the pickup group 3999
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to DN1 and 2. And we’ve got the Skinny boy’s
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"shared line" here so we’ll jump into
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e-phone DN 6
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We were told to add another pickup group of 3989
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So, we’ve added all that. We saved our configuration
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and now, let’s go ahead and try to test some of this. So,
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if I have a call come in from, let's say, let’s bring up the PSTN phone.
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From the PSTN phone, let’s have it dial
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let’s have it dial from the
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Amsterdam line, or have it dial a
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so we can dial seven digits, 703
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You can actually dial seven digits from anywhere. You might not get
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the proper calling party and type. We certainly don’t
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ensure that if that’s what you are dealing with
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which were not in this lab but you can dial
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kind of cheap tips, 703-3001
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let's say 3001 from any line. So just press dialled number
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So, 3001 is ringing but we want 3002 to pick it up
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So, let’s go off hook and let’s press More for the soft key
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and let’s press Group Pickup
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and that actually
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waited too long for everything to happen which I probably do a refresh every
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2 seconds here for this particular task
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when we involved soft keys. I haven’t set at 5 by default.
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Let’s try to have this dial it again.
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We’re gonna have 3002 go off hook
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and kind of anticipate this and press More
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and let’s do a group pickup
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We are not seeing anything work. Let's try
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restarting the phones because we made a change and really for SRST
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sometimes, by the way I’ll note, you will have problems sometimes
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when you do what I am about to do. Hopefully, it’s gonna work just fine
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but if I do an E-phone 1 restart and E-phone 2
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restart, they should re-register
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properly but I have seen issues where they
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when you restart them from the CME command line,
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because they're in SRST mode and they are trying to primarily go back to their
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subscribers or sub and pub and/or small
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CCIE two-server implementation for lab example.
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I have seen them not come back for quite a while.
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Not only that they are trying to register those other two but it is almost just like,
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hey, CME you got rid of me, told me to
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buzz off so I am not going to come back.”
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They are coming back pretty quickly and they have in my
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recent test but I have seen bugs related to that.
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There we go. They're back up so let's try the call again.
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And We're gonna go off hook over here.
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On the other skinny phone, press More
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and we’re gonna press our group pickup
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and still nothing. Nothing at all.
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Okay and I keep getting a CUE introductory.
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Let's just try it, let me try it manually
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So if I do pickup
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It’s seeming to work properly. By the way this is
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the screen is not just clearing properly but it is actually
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There we go, the screen finally cleared.
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But it was hang up.
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If I do Dial Number again and from the second phone
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I do More and
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this phone is not
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responding as quickly as I'd like
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Actually display is not responding quickly as I'd like
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when it tell it to re-control this one just
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all I do was a ctrl+R
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There we go. Now I've got G pickup and more
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So, I go off hook and I do a More and pick up,
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now, and I'll mute this, it is connecting.
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So I'm connected over here
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It’s might because I increase the screen. I am not sure.
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There we go, we’re connected properly. So, hang up
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and
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let’s take a look at our configuration
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I actually already have something in here
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which is why the pickup button was working
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that I meant to remove before I started the demonstration
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and that is this command right here
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No Service Directed Pickup. Let’s actually
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just experiment with that and see
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what that does. Exit. Let’s do the telephony service
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and No Service
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Directed Pickup which is the default
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If I do show run pipe 2
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include anywhere that I see the word pickup
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I should it at least
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I'm sorry, no service
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I wanna do service directed pickup. There we go.
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Service directed pickup is the default. Other than my
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templates which have soft keys in them, I’ve got pick up group
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3999, 3999, and 3989
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on E-phone DN 1, 2 and 6. It doesn't show me
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from 1, 2 and 6. I just remember that’s where it is.
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But, no service directed pickup or something that I had entered.
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So, here’s what happens
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if I dial from the PSTN
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and I go off hook on the phone that it’s not ringing
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but in the same pickup group,
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at least the DN is in the same pickup group and do More
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and press the Pickup soft key.
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And that's the CUE module. So it doesn't actually pick up the call.
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It actually tries to
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The problem was that I had press this button after
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too long and then it gone back to redial. The screen hadn't caught up
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but it actually gone back to redial.
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So because of that let's try this again. We'll dial from the PSTN
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We'll just go off hook here real quickly. I'll press More
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and I'll press the Pickup soft key.
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And I could keep pressing it but it’s not going to do anything.
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By default, it is not gonna do anything.
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Let’s try calling it again
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and what I can do is go off hook
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on the phone that is not ringing but in the same pick up group, hit More
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and hit G Pickup
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and then I could dial 3999
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Now, I actually didn’t get to it in time.
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If I do it with manual phones, some of the things are harder to
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to test what the remote client certainly
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Hardware phones are definitely the way to go if you can
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But if I go and go off hook here and do More, Group Pickup
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3999 then it does
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And hit mute. It does pick up the phone properly. So, I had to hit
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go off on the phone that was not ringing, the line that was a part of any pick up group,
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say More, G Pickup for group pickup and dial the
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group number. But I can’t just press pick up
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to pick up calls on my own group and that’s by default.
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In order to be able to pick up calls in my own group,
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I need to say No Service Directed Pickup. So, instead of
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telling it that I have to direct
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the pick up to tell it where to pick it up,
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I have to access a No Service Directed Pickup.
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By the way, one of the other things that
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and this will allow me to just press up the Pickup button and any
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call within my theme pickup group will come to me.
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We’ll test it out here just again.
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But in the documentation, it actually does mention that
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with the default of service directed pick up
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you can press the pickup soft key and then press the asterisk
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or * DTMF keypad and that will pick
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pick it up. That functionality does come in 7.1
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It is not in 7.0. We’ll try this again. We'll dial the number.
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We now got No Service Directed Pickup under telephony service.
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We’ll go off hook on the other phone, hit More
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and then just hit Pickup soft key
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and certainly, I'm sorry, mute the phones,
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that will pickup any ringing call in the same pickup group.
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Now I also have the ability. Let’s say this call
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let's just clear off that screen
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comes in to 703-3010 which is the shared line
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and I can dial in. It is ringing on both phones
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but instead of just going off hook, I am gonna pick up
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another line and do a More
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G Pickup and then I am gonna dial 3989
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And now I am also connected
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to the shared line
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from the PSTN.
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. I can still do group pickup to other
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pickup groups or I can just pickup my own with the pickup key.
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By the way, speaking of the shared line, I don’t know
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if we ever actually showed the
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dial out to the PSTN.
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Dial. Let's go ahead and do mute
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and let’s answer and do mute.
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Sometimes the PSTN display doesn’t always
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update properly. There, I finally did but
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It typically is
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responding properly to the key presses
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and you can certainly always hit the Ctrl R
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and it will refresh it because
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it is a 7960. It is a little bit older. It is a lot slower phone
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But we can test the
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C barge functionality if I have it mapped to this particular phone
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so I can go off on that line and I see C barge.
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Assuming that, let's go mute again cause it automatically takes
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if off but assuming we have a conference bridge set up, which we do,
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then we see that all the phones do properly update.
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It wasn’t part of the task but I did forget to
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test it and demonstrate it earlier. I wanted to
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prove that C barge will still work
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in CME. Remember, it is only C barge and not barge
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and it’s only CME SRST not traditional SRST
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and you cannot have single button
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barge provision first.
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