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0:00:14
|
OK, next task 15.2. We´re told for Shared Lines
|
|
0:00:18
|
and Feature Ring with Skinny phones.
|
|
0:00:21
|
We´re told to provision button 3 on both SIP phones
|
|
0:00:24
|
to that says both SIP phones, typo
|
|
0:00:29
|
Copied and pasted and change everything else and forgot to change
|
|
0:00:31
|
that to Skinny so. Provision button 3 on both
|
|
0:00:34
|
Skinny phones, I´ll change that and post
|
|
0:00:37
|
to share a new DN using the following, DN of 3010
|
|
0:00:42
|
the CNAM of the Skinny voice, label Skinny voice
|
|
0:00:47
|
shared 3010 and the ring, this line should use a triple fas cadence.
|
|
0:00:55
|
We´re also tols to ensure that Desmond on Skinny phone 1
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|
0:00:59
|
can go in the DND mode whre line 1 does not audibly ring
|
|
0:01:05
|
but so that he is not able to silence the shared line 3010 from ringing.
|
|
0:01:13
|
OK? So let´s take a look, let´s clear off our screen from the last task
|
|
0:01:19
|
and we´re going to begin by setting up the DN
|
|
0:01:24
|
to jump the config t, go to ephone DN.
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|
0:01:29
|
We´ll stay with 5, we´ll use dual line
|
|
0:01:33
|
just to see some of the features of this to
|
|
0:01:37
|
really demonstrate because I think the next
|
|
0:01:40
|
task is where we are going to talk about
|
|
0:01:42
|
barging, so we want to demonstrate how it´s not possible
|
|
0:01:46
|
with dual line and what happens and then we´ll change it
|
|
0:01:49
|
to an octo line as we talked about in the
|
|
0:01:52
|
in the concept slides, how that works.
|
|
0:01:57
|
So we see both ephone DN, dsp´s and media channels
|
|
0:02:03
|
come to an upstate, the number is going to be 3010 as mentioned.
|
|
0:02:08
|
The name CNAM is going to be the Skinny voice
|
|
0:02:13
|
pun intended, the label is going to be Skinny voice
|
|
0:02:21
|
not Skinny box, that would work as well I guess. Shared X
|
|
0:02:26
|
3010 for extension 3010
|
|
0:02:29
|
and then we´re going to put this on ephone 1.
|
|
0:02:32
|
Now, one of the things do show run type 2
|
|
0:02:36
|
include button space 1
|
|
0:02:42
|
That´s not what I wanted, button space space 1
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|
0:02:47
|
OK, on both ephone 1 and 2. I didn´t do a section, I just did
|
|
0:02:53
|
type 2 include, so you can´t really tell that those are on
|
|
0:02:56
|
phone 1 and 2, you´ll just have to know that or trust me.
|
|
0:03:00
|
But we already note that we already have from the
|
|
0:03:03
|
last deep dive module, a couple buttons already defined
|
|
0:03:05
|
When we´re adding buttons, we don´t have
|
|
0:03:08
|
to go back and put the entire string back on, we can.
|
|
0:03:12
|
But we also could just say button, let´s say button 3
|
|
0:03:18
|
colon 5 and what that will do, is if I do a show
|
|
0:03:23
|
Is it just adds 3 5, now if I had said 2 colon 5 or
|
|
0:03:28
|
something that it would overwrite, actually I think
|
|
0:03:30
|
I would have to do a no on that first, but we can just add
|
|
0:03:34
|
that and it will just add it right on the
|
|
0:03:37
|
it will append it to the end. But we don´t want button 3:5.
|
|
0:03:43
|
We want to actually, we were told from the task
|
|
0:03:48
|
to make sure that this line should ring with a triple fast cadence.
|
|
0:03:52
|
Now we could either try to create a distinctive ring tone
|
|
0:03:57
|
loaded in to flash or possibly already, you know.
|
|
0:04:01
|
Scroll through all of them and see if there already is
|
|
0:04:04
|
a distinctive ring tone that has a tripla fast cadence
|
|
0:04:07
|
or if we work with CME or read the admin guid and hope
|
|
0:04:11
|
or you have read the admin guide or will, we know
|
|
0:04:18
|
that there is something called a feature ring.
|
|
0:04:21
|
So I can actually say button 3 f 5
|
|
0:04:27
|
I do the show run again, now we see that 3 colon
|
|
0:04:30
|
5 has change to 3f5. Can I change that to another line?
|
|
0:04:38
|
Yes, so I don´t have to do a no before I did
|
|
0:04:41
|
anyway let´s change that back to 3f5, so there´s a
|
|
0:04:46
|
feature ring for button 5, now also note under here.
|
|
0:04:51
|
It tells you to see also no DND feature ring
|
|
0:04:56
|
See that as a command, see it in a command reference guide or
|
|
0:05:01
|
or else look it up in the admin guide and we were instructed
|
|
0:05:06
|
to ensure that Desmond on Skinny phone 1 which is the
|
|
0:05:09
|
phone we were working on right now, can go in to
|
|
0:05:12
|
a DND mode, where line 1 does not ring.
|
|
0:05:15
|
But so that he is not able to silence the shared line ring.
|
|
0:05:20
|
Well, it really has nothing to do with the shared line
|
|
0:05:23
|
but it has to do with the fact is that we made
|
|
0:05:25
|
the shared line a feature ring. So if we issue this
|
|
0:05:28
|
command, no DND feature ring.
|
|
0:05:33
|
Then what´s going to happen is, in fact let´s just say no
|
|
0:05:38
|
there we go, Do Not Disturb options for the phone, DND
|
|
0:05:44
|
and the only option is feature ring. Use this command
|
|
0:05:48
|
to exempt the line configured for feature ring
|
|
0:05:52
|
from DND ringer suppression, another words
|
|
0:05:56
|
if you hit DND, the feature ring will still ring.
|
|
0:06:01
|
OK, the rest of the lines that are not set
|
|
0:06:03
|
to feature ring will not still ring.
|
|
0:06:07
|
OK, so we´ve done that and then also ephone 2
|
|
0:06:10
|
we´ll save button 3 feature ring 5.
|
|
0:06:14
|
We´ll restart ephone 2 and restart ephone 1.
|
|
0:06:23
|
Then we´ll take a look at our phones here.
|
|
0:06:29
|
And now we see the shared line up here on both phones.
|
|
0:06:37
|
OK, so first of all, let´s test the shared line out.
|
|
0:06:42
|
Let´s make a call from, let´s make a call from the SIP
|
|
0:06:46
|
voice shared line over to 3010
|
|
0:06:51
|
and we here the triple cadence ring.
|
|
0:06:57
|
And we can see from the display that it is ringing on
|
|
0:07:01
|
on both phones at once, now let´s do a DND.
|
|
0:07:07
|
OK, I just hit DND on one of the phones
|
|
0:07:10
|
as it´s ringing in, but it´s not stopping
|
|
0:07:13
|
the phone from ringing. Let´s contrast that with
|
|
0:07:16
|
the SIP voice shared calling 3001.
|
|
0:07:25
|
And it´s calling and I´m going to hit DND
|
|
0:07:29
|
and now all the sudden, we don´t hear that ringing any longer.
|
|
0:07:35
|
OK, so the DND did not work for the feature ring
|
|
0:07:39
|
again 3010, I can´t dial it right.
|
|
0:07:50
|
I can hit DND here
|
|
0:07:55
|
doesn´t matter how many times I hit it, it´s not going to do anything.
|
|
0:08:01
|
Now actually what happened is I hit it on the
|
|
0:08:03
|
other phones, let´s try this again.
|
|
0:08:08
|
OK, if I hit it on 3002 where we did not configure no DND featuring
|
|
0:08:17
|
Now that did silence it from ringing from one phone
|
|
0:08:20
|
but it did not silence it from ringing from the other phone.
|
|
0:08:26
|
OK, so hang up the call. Now we were instructed to also
|
|
0:08:32
|
ensure and by the way there should be something that´s noted here.
|
|
0:08:37
|
If I place a call over to a SIP phone
|
|
0:08:42
|
and I happened to have the DND softkey configured
|
|
0:08:48
|
which I don´t have configured in the ringing state.
|
|
0:08:52
|
It might be because actually that´s not available until 7.1 but
|
|
0:08:55
|
when it is available, if you do a DND on a SIP phone
|
|
0:09:00
|
which I believe it´s not available until 7.1 as I mentioned
|
|
0:09:03
|
but when you do that, it not only enables
|
|
0:09:09
|
DND for the particular call that you´re ringing in on
|
|
0:09:12
|
but also for future calls.
|
|
0:09:16
|
In CUCM, when you hit DND on any SIP or Skinny phone
|
|
0:09:21
|
it not only enables it for the current call ringing in
|
|
0:09:25
|
but also for future calls. In CME, for Skinny phones
|
|
0:09:30
|
If I hit DND on a particular inbound call
|
|
0:09:35
|
it is only active for the inbound call, it is not
|
|
0:09:39
|
active for subsequent calls. OK,
|
|
0:09:44
|
but I can juts press DND, alright. So if I press DND here on
|
|
0:09:49
|
phone 3002, we see that the display goes to DND.
|
|
0:09:56
|
And I actually show John Locke´s phone here.
|
|
0:09:59
|
If you could see those 2 phones
|
|
0:10:04
|
on Desmond´s phones but on his BLF´s speed dial for John Locke
|
|
0:10:09
|
if you had the physical phone in front of you
|
|
0:10:10
|
you´d see that this button lights up but
|
|
0:10:12
|
it´s showing me that he´s basically in a
|
|
0:10:15
|
busy state. OK, looks like he´s not idle but
|
|
0:10:19
|
really he´s just in busy DND state. Now what about
|
|
0:10:23
|
Desmond´s phone? In our task, we were told
|
|
0:10:27
|
ensure that Desmond can go in to DND mode.
|
|
0:10:31
|
Now he could press it on the ringing state
|
|
0:10:33
|
but what about his idle state?
|
|
0:10:36
|
In the initial configurations I´ve already
|
|
0:10:39
|
changed it so that John Locke 3002 over here
|
|
0:10:44
|
still has the DND button on
|
|
0:10:52
|
his idle state however, we see that
|
|
0:10:59
|
Desmond here at 3001 does not have it on his idle state, if I hit more.
|
|
0:11:04
|
I´ve got some additional buttons, but none of them are DND,
|
|
0:11:08
|
hit more again and it actually just goes back to the first screen
|
|
0:11:12
|
so I´ve removed the DND button, once this catches up.
|
|
0:11:19
|
I´ve removed the DND button, so we were told
|
|
0:11:23
|
to ensure that he can go in to DND. There is a way
|
|
0:11:28
|
to initiate certain features even if softkeys are removed.
|
|
0:11:35
|
Now we also look in module 15 at the templates
|
|
0:11:40
|
where we can do things like feature block.
|
|
0:11:43
|
OK, let´s just look at a show run here,we clear off the screen
|
|
0:11:46
|
and do show run type 2 begin with telefany.
|
|
0:11:50
|
Let´s actually type 2 begin with ephone dash.
|
|
0:11:57
|
Here we showed with ephone template 1,
|
|
0:12:01
|
we did features blocked conference, there are certain
|
|
0:12:05
|
features that I can block. Like let´s say I want to block park
|
|
0:12:09
|
I could block call park all together as a feature.
|
|
0:12:13
|
Regardless of whether it has, whether it
|
|
0:12:19
|
actually has been removed as a softkey or not.
|
|
0:12:24
|
OK?
|
|
0:12:27
|
But if it´s removed as a softkey, you might say well
|
|
0:12:30
|
how can you access it? Well, good question.
|
|
0:12:32
|
Let´s take a look at just that.
|
|
0:12:35
|
Let me actually bring up here, the administration guide.
|
|
0:12:48
|
And let´s see, section isn´t under here. Know what the command is
|
|
0:13:00
|
Let´s go ahead and just type it in.
|
|
0:13:10
|
OK, configuring feature access codes, it´s his own section there.
|
|
0:13:14
|
Yes, here it is. configuring feature access codes.
|
|
0:13:17
|
OK, so under configuring feature access codes
|
|
0:13:21
|
We can scroll down, we can see that these are special
|
|
0:13:25
|
patterns of characters that are dialed, now this isn´t FAC like
|
|
0:13:30
|
forced authorization code, as it would be called in
|
|
0:13:33
|
CUCM but FACs here are feature access codes.
|
|
0:13:37
|
Special characters that are dialed from a keypad
|
|
0:13:40
|
to invoke particular features for example
|
|
0:13:43
|
a user might press * * 1 then press 2345
|
|
0:13:48
|
to do a call forward all or forward all incoming
|
|
0:13:51
|
calls to extention 2345.
|
|
0:13:55
|
OK, so here are the standard FACs. And they continue on
|
|
0:14:00
|
pass the break of the page, down here a little bit.
|
|
0:14:03
|
We´ve got things like leave and ephone hunt group
|
|
0:14:06
|
dials a voicemail number.
|
|
0:14:11
|
Activates or deactivates phone level hunt group log out.
|
|
0:14:16
|
Between not ready of all extensions on an individual phone,
|
|
0:14:20
|
between a certain extension, join in ephone hunt group
|
|
0:14:27
|
dial voicemail number, redialed Do Not Disturb. Let´s see if that works.
|
|
0:14:36
|
So let´s try going off hook on Desmond´s phone and dialing
|
|
0:14:43
|
* * 7. No we can hear the reorder tone.
|
|
0:14:50
|
So it seems like we have to enable this somehow, now
|
|
0:14:57
|
The reasons that these are here are not so much just in case you get
|
|
0:15:02
|
you know softkeys removed from your phone
|
|
0:15:05
|
as much as they are for phones that maybe
|
|
0:15:09
|
don´t have softkeys or don´t have enough softkeys
|
|
0:15:13
|
mainly those that don´t have softkeys but our IP phones
|
|
0:15:15
|
and can still certainly dial, now they do have to be IP phones.
|
|
0:15:21
|
OK?
|
|
0:15:24
|
In the sense that they have to be Skinny contolled
|
|
0:15:26
|
so a VG224 or VG248 which has a bunch of FXS ports
|
|
0:15:31
|
but is Skinny controlled, at least VG248 is Skinny controlled
|
|
0:15:36
|
we could certainly use these feature access code.
|
|
0:15:39
|
So they´d be useful for like analog phone
|
|
0:15:42
|
with a Skinny controller or analog ports, I should say.
|
|
0:15:47
|
or for it's just DTMF at that point, the Skinny
|
|
0:15:51
|
messaging that´s necessary to carry the information
|
|
0:15:53
|
back and forth to the Skinny server. I could
|
|
0:15:56
|
not implement these from SIP phones.
|
|
0:16:00
|
OK? So how to configure them, we simply under telefany
|
|
0:16:06
|
service say FAC either standard or custom
|
|
0:16:11
|
and then I can say what the, you know give it a tag.
|
|
0:16:15
|
What the custom FAC is and to the new FAC, so I can map
|
|
0:16:20
|
features to features, so let´s just go turn on under telefany,
|
|
0:16:28
|
FAC and here we can see, we could do custom
|
|
0:16:33
|
Let´s say I want to do custom for DND, I could make it
|
|
0:16:37
|
you know * 7 ** if I wanted, that would be fine.
|
|
0:16:42
|
but I´m just going to do FAC, standard. Enter.
|
|
0:16:47
|
And it says FAC standard is set. OK, so now
|
|
0:16:51
|
let´s go back and try dialing that same number from 3001.
|
|
0:17:00
|
**7 you hear a beep and what happens?
|
|
0:17:06
|
changes not save because my volume changes, DND is enabled
|
|
0:17:09
|
I don´t have the softkey, but DND is certainly on.
|
|
0:17:13
|
And if I try to call over to 3001, I can dial the right number.
|
|
0:17:23
|
We see that the call is coming in,
|
|
0:17:25
|
but we don´t hear any ringtone or alerting.
|
|
0:17:31
|
OK? So to go out of DND, I would simply go off hook
|
|
0:17:39
|
and dial **7 and I´m off of DND mode.
|
