|
0:00:14
|
OK. Taking a look at the next task 15.11, for Templates
|
|
0:00:18
|
We´re told to configure a template so that IP
|
|
0:00:21
|
phone 3003 receives these parameters.
|
|
0:00:24
|
Forwards all calls when the phone hasn´t answered
|
|
0:00:27
|
four rings to the DN of 3800 which doesn´t exist yet but will be
|
|
0:00:31
|
voicemail later. Remove the redial softkey from the dial state.
|
|
0:00:37
|
We´re told to configure template so that IP phone 3001
|
|
0:00:40
|
unrecieves these parameters. Ensure that any
|
|
0:00:43
|
phone can only have a maximum of 6 calls per button.
|
|
0:00:46
|
However, that any incoming call forwards
|
|
0:00:49
|
to the call forward busy setting once there are
|
|
0:00:52
|
three active calls per button, so we had an octoline configured.
|
|
0:00:57
|
We´re now saying per button we only want
|
|
0:00:59
|
6 calls not 8 as the maximum total calls in or out
|
|
0:01:06
|
but that incoming calls need to be forwarded to busy
|
|
0:01:10
|
once there are three active channels. So 3 is the busy trigger,
|
|
0:01:16
|
6 is the total media allowed out of a possible 8.
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|
0:01:22
|
Told to disable the softkey for conference
|
|
0:01:26
|
however, not to remove the softkey. Then we configure template
|
|
0:01:31
|
3002 so that we add the "Meet Me", "Cbarge"
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|
0:01:36
|
and Do Not Disturb softkeys in their appropriate states.
|
|
0:01:40
|
How do we know what their appropriate states are?
|
|
0:01:42
|
Well, unlike CUCM they aren´t multiple option
|
|
0:01:49
|
you´ll find. Kind of giving your way I guess a little bit
|
|
0:01:52
|
ahead of time probably and then we´re told to configure
|
|
0:01:56
|
templates so that both at the ends of 3001 and 3002
|
|
0:01:59
|
the DNs not the phones but the DNs receives these parameters
|
|
0:02:04
|
that when they receive alerts after 15 seconds of someone
|
|
0:02:07
|
being on hold regardless of whether the phone,
|
|
0:02:10
|
we put them on hold is idle or not
|
|
0:02:15
|
So if someone goes to put someone else on hold maybe
|
|
0:02:17
|
3001 puts 3002 on hold, it should receive alerts back
|
|
0:02:22
|
that the calls been held for 15 seconds even if 3001 isn´t
|
|
0:02:28
|
idle so maybe it went to make another call.
|
|
0:02:32
|
And then forward all calls when the phone is in a bust state to DN
|
|
0:02:37
|
3800. So let´s switch back to our configuration on Branch2 Router3
|
|
0:02:45
|
and we are going to begin with the SIP phone
|
|
0:02:51
|
and voice register and there´s voice register template.
|
|
0:02:55
|
Now there´s only one type of template for SIP
|
|
0:02:58
|
as we probably saw from the tasks for skinny there´s going to be
|
|
0:03:01
|
two types, one for the phone and one for the DN
|
|
0:03:05
|
and then there´s a good reason for that, the phones and the DNs
|
|
0:03:07
|
create very different things, the dial peers and the ports.
|
|
0:03:11
|
Alright, for SIP the phones and the DNs
|
|
0:03:18
|
are what collectively create the one dial peer, there is no port.
|
|
0:03:23
|
So we really only need one template, or one type of template.
|
|
0:03:29
|
So here we have a number of different things we can use
|
|
0:03:32
|
We were instructed to forward calls when the phone hasn´t
|
|
0:03:36
|
answered in 4 rings, so a call forward no answer
|
|
0:03:40
|
OK? SO this is going to be the voicemail, kind of an odd
|
|
0:03:47
|
way to say this for call forward ni answer
|
|
0:03:50
|
but voicemail 3800 and then a time out.
|
|
0:03:55
|
No answer time out of, we were told 4 rings
|
|
0:04:00
|
default cadence ring is about 4 seconds
|
|
0:04:04
|
So we´re going to use 16 seconds and we´re taking care of that.
|
|
0:04:10
|
We were also told to remove the redial softkey from the idle state
|
|
0:04:15
|
There´s a lot less softkeys for again go figure for SIP phones
|
|
0:04:19
|
than there are for skinny so a lot less softkey
|
|
0:04:24
|
states as well, so softkeys for idle, we were told the idle state
|
|
0:04:31
|
to remove redial currently if you could see
|
|
0:04:34
|
the phone it says redial then new call then call forward all.
|
|
0:04:37
|
So we just want to say new call and then call forward all
|
|
0:04:41
|
omitting the redial and that´s it, now we´re going to voice register
|
|
0:04:46
|
voice register pool 1 and simply say template 1.
|
|
0:04:53
|
Now it would be tempting to just say restart right now
|
|
0:04:57
|
but nothing is going to work properly, we need
|
|
0:05:03
|
to do a voice register global, no create profile
|
|
0:05:07
|
create profile then restart it, so again
|
|
0:05:11
|
You´re going to want to have this handy, you´re going to be
|
|
0:05:13
|
copying and pasting it a lot in the lab
|
|
0:05:16
|
and having it handy will remind you if something doesn´t work
|
|
0:05:19
|
once you clear all your windows, it will remind you why
|
|
0:05:22
|
because you forgot to no create and create, to delete and re add.
|
|
0:05:27
|
And again for skinny, might not be bad idea either
|
|
0:05:30
|
for something isn´t working properly, it certainly saw where it
|
|
0:05:33
|
click something earlier and again, if you could see it
|
|
0:05:36
|
in front me I can see there´s only a new call if I hit the first button
|
|
0:05:40
|
and then call forward all, there is no more redial.
|
|
0:05:45
|
OK? So not we´re going to jump over to out ephone,
|
|
0:05:49
|
actually let´s just exit out here and say ephonequestion
|
|
0:05:54
|
we see that we have ephone and ephone DN, we´ve explored those
|
|
0:05:58
|
There´s also ephone DN templates, ephone templates
|
|
0:06:03
|
ephone type and ephone hunt. Ephone type is just
|
|
0:06:07
|
for 7931, ephone hunt will look at another deep dive.
|
|
0:06:12
|
So ephone, looks like I just put that in place
|
|
0:06:16
|
ephone template is what we want first, we´ll create template number 1
|
|
0:06:22
|
that we´re going to use for 3001 and so here
|
|
0:06:27
|
we see a busy trigger per button, see a lot obviously.
|
|
0:06:31
|
We´ll get in to a lot of these others in the advance features deep dive
|
|
0:06:35
|
but we see a busy trigger per button of,
|
|
0:06:40
|
we we´re told after 3 calls, busy should be inactive.
|
|
0:06:45
|
So busy trigger per button, this isn´t per phone
|
|
0:06:48
|
per button is 3 and then there´s also a max calls per button.
|
|
0:06:59
|
So max call per button is 6 eventhough the type is octoline.
|
|
0:07:04
|
We´re essentially limiting the last 2 channels to never be used.
|
|
0:07:10
|
OK? Then we were told to disable the software
|
|
0:07:12
|
the conference softkey however, do not remove it
|
|
0:07:16
|
So we might be tempted to look at softkeys
|
|
0:07:19
|
where we note that we only have 4 states, in the SIP we have
|
|
0:07:24
|
lets´s see 4 or 7 states, in skinny we´ve got a lot more
|
|
0:07:27
|
features we can use but we we´re told not
|
|
0:07:30
|
to disable it, so softkey isn´t actually what we want
|
|
0:07:34
|
instead we´ve got this keyword conference.
|
|
0:07:41
|
So we´re going to key that in and see
|
|
0:07:47
|
actually, we´re not going to want to start in
|
|
0:07:50
|
the conference that´s going to choose the modes that we would use
|
|
0:07:54
|
instead it´s actually going to be features, sorry
|
|
0:07:58
|
blocked and we can block certain features
|
|
0:08:01
|
that is not disable or remove the softkey
|
|
0:08:05
|
but just block the ability to use it, something we can´t do in CUCM
|
|
0:08:10
|
There´s actually a number of things in CME that are nice
|
|
0:08:13
|
that you can not do in CUCM, so features block conference.
|
|
0:08:18
|
Alright, before we create, before we apply it
|
|
0:08:25
|
let´s go ahead and create ournext ephone template for 3002
|
|
0:08:30
|
We were told to add the "Meet Me", "CBarge" and "DND" softkeys.
|
|
0:08:35
|
Alright, so this is going to start with softkeys
|
|
0:08:39
|
and we´ll just sit here and go through
|
|
0:08:42
|
Do we see "Meet Me", "CBarge" or "DND"? No, OK.
|
|
0:08:46
|
So let´s look at the next state, connected, do we see "Meet Me"?
|
|
0:08:52
|
maybe it´s capital. No, OK. CBarge, No
|
|
0:08:58
|
and what about DND, NO. OK. What´s the next state? hold
|
|
0:09:05
|
No, what´s the next state? Idle. Is there a DND?
|
|
0:09:11
|
There sure is, but we can´t just say softkeys idle DND
|
|
0:09:15
|
or else that´s the only softkey that will show up.
|
|
0:09:18
|
So instead what we have to do is look at the idle
|
|
0:09:20
|
state and see what is it. OK, it´s currently redial.
|
|
0:09:25
|
then new call, then call forward all, then more
|
|
0:09:30
|
wait a minute, there is no more. It automatically gets at it.
|
|
0:09:35
|
Now, it didn´t really say where to add the DND
|
|
0:09:39
|
So maybe I want it on my first screen
|
|
0:09:44
|
if I wanted it on my first screen, I would add it there
|
|
0:09:49
|
3 buttons then the more, then comes the next screen
|
|
0:09:54
|
call forward all, then we have pick up, then G pick up
|
|
0:10:00
|
then DND, DND was already actually there
|
|
0:10:05
|
So maybe I should change that task to say we want it
|
|
0:10:07
|
on the first screen and then log in. I´ll change
|
|
0:10:12
|
to say that we want DND on the first screen. OK, but anyhow
|
|
0:10:15
|
the point is that we have to add all of the softkeys for each state
|
|
0:10:20
|
not just add the one we want, that will disable all the rest
|
|
0:10:24
|
because the way to get rid of something is we just saw with
|
|
0:10:27
|
the SIP phone is to omit it. Alright, so what about
|
|
0:10:31
|
softkeys, what´s the next state idle remote in use
|
|
0:10:35
|
there´s the Cbarge. Alright so let´s do Cbarge
|
|
0:10:39
|
and then you call, and then the softkeys what´s the next state ringing?
|
|
0:10:46
|
There´s no Meet Me there, what about seized?
|
|
0:10:49
|
For also known as off hook, there´s our Meet Me.
|
|
0:10:53
|
So first all we need to go off hook and see what´s the normal
|
|
0:10:57
|
it´s redial, OK, then end call, then call forward all
|
|
0:11:06
|
and if I hit more, it´s pickup, Gpickup Callback
|
|
0:11:16
|
and that´s it if I hit more again it goes back to the first screen
|
|
0:11:19
|
so now we´ll add Meet Me. OK, and I´m just
|
|
0:11:23
|
tabbing my way through just by it kind of looks like this.
|
|
0:11:26
|
Alright, so do show run, type2 begin with telefany.
|
|
0:11:32
|
Here´s our ephone template 1, max calls
|
|
0:11:36
|
for button busy trigger for button and features
|
|
0:11:38
|
block conference and our ephone template 2
|
|
0:11:44
|
We´ll exit out going to ephone1 and say ephone template
|
|
0:11:50
|
1 and then ephone 2 and say ephone template 2
|
|
0:11:58
|
and it tells us that the template tag has been change.
|
|
0:12:01
|
So please restart or reset the phone to take effect
|
|
0:12:04
|
we´ll do that in a minute, we´re going to first deal with the third one.
|
|
0:12:08
|
So now we are told to have a ephone DN template
|
|
0:12:15
|
and that ephone DN template is told to forward all calls
|
|
0:12:21
|
and some of them in a busy state to 3800.
|
|
0:12:23
|
So call forward or busy, there´s night service and no answer
|
|
0:12:32
|
max link a lot of things we can do that we´re going to
|
|
0:12:34
|
another deep dives so don´t think I´m just rushing ahead and
|
|
0:12:37
|
not covering things. I just wanted to cover softkeys
|
|
0:12:40
|
and templates today but we´re actually going to look
|
|
0:12:43
|
at old features associate with a lot of these
|
|
0:12:46
|
softkeys and templates in future deep dives
|
|
0:12:51
|
so for the busy to 3800.
|
|
0:12:55
|
And then we were told also to receive alerts
|
|
0:12:59
|
for the holder, sorry, yes the holder whether they´re
|
|
0:13:06
|
on the phone or not, whether they´re idle or not.
|
|
0:13:10
|
So this is actually the hold alert that we see here.
|
|
0:13:19
|
and the duration, the minimum is 15 but it´s our
|
|
0:13:24
|
task and then alert the on hold originator
|
|
0:13:28
|
only if the originator is idle, or alert them always
|
|
0:13:33
|
or even alert phones that share lines,
|
|
0:13:36
|
or just idle phones that share the lines so
|
|
0:13:39
|
we´re not doing shared lines yet, we´re going to do originator
|
|
0:13:42
|
and now we´ll go to ephone DN 1
|
|
0:13:46
|
and say ephone DN template 1
|
|
0:13:51
|
and then ephone DN 2, ephone DN template 1
|
|
0:13:56
|
now, we´ll go to ephone 1 and restart and then ephone2 and restart
|
|
0:14:06
|
and they both registered back, we´ll take a look at our phones
|
|
0:14:12
|
once they both refresh, sometimes they don´t want to refresh again.
|
|
0:14:24
|
There we go, it work, OK.
|
|
0:14:28
|
OK. So we have DND on 3002 as we were instructed
|
|
0:14:37
|
and then we have on the other phone.
|
|
0:14:45
|
We have features block conference, so let´s on 3001
|
|
0:14:52
|
Let´s go to set up a conference, we´re actually have to be in
|
|
0:14:55
|
conference with someone else, we talking to someone else
|
|
0:14:58
|
I should say. We´re talking to 3002.
|
|
0:15:02
|
We want to conference is grayed out,
|
|
0:15:06
|
this key is not active here, it´s disabled.
|
|
0:15:10
|
Can the other phones set up a conference
|
|
0:15:15
|
even if it´s only a software conference, sure
|
|
0:15:19
|
that key is not grayed out, they can conference in 3001.
|
|
0:15:25
|
There´s no reason they can´t conference in 3001.
|
|
0:15:29
|
Now, we´re all in a conference together
|
|
0:15:32
|
still says to Desmond Hume on Looke but
|
|
0:15:36
|
we all are in a conference together phone 3003 to SIP phone
|
|
0:15:40
|
and shows from John Looke and this shows from John Looke
|
|
0:15:43
|
they´re both from 3002 John Looke and there we go
|
|
0:15:48
|
we could see the conference there, the software conference
|
|
0:15:51
|
maximum 3 person only, we´ve got it configured
|
|
0:15:55
|
and phone 1 is not allowed to issue one
|
|
0:15:58
|
we don´t only have a way to test the max calls 6 or the
|
|
0:16:07
|
busy trigger 3 at this point, OK. What we´re the other thing we did
|
|
0:16:14
|
remote in use CBarge, we don´t have a shared line yet.
|
|
0:16:18
|
We´ll look at some of these other things, a little bit later.
|
|
0:16:21
|
There is actually one other state that I think I forgot to mention
|
|
0:16:26
|
ephone template, was it 1, no ephone template 2
|
|
0:16:32
|
softkeys state of ringing, that also has
|
|
0:16:38
|
the ability to have DND, so I could have answer and DND.
|
|
0:16:43
|
So there is one other place
|
|
0:16:47
|
I don´t remember if that´s the default or not.
|
|
0:16:52
|
It is the default, it´s already there.
|
|
0:17:03
|
but it currently doesn´t do anything because it don´t have any
|
|
0:17:05
|
call forward busy or anything like that set up.
|
|
0:17:09
|
OK? So we´ve dealt with the templates, there´s obviously more
|
|
0:17:13
|
features that we can look at in future deep dives
|
|
0:17:15
|
but that is where we can bulk apply things to many different phones.
|
|
0:17:19
|
|
