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Now let’s take a look the Cisco Unified Operating System Unified Reporting.
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Again synonymous across all COS platform servers. Let’s go ahead and log in.
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Unified Reporting seems simple enough, we have our system reports on the left
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and some reports may have been run, some may not throughout the videos
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as we’re working on 7.0, there may be less Unified Operating System,
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specific reports that we have available to us like geo-locations weren’t there, things like that,
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the database replication and database status. Debugging information and status have gotten a lot more robust
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in 8.0 and 8.5, but we can take a look, we actually have to generate a report,
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just to see the descriptions of the reports, so almost always we’ll click Generate Report,
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and then we can always come over here, to these buttons over here on the right
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to choose if we want to download these files right if we want to upload a particular file,
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or generate a new report. So we see from the list that we’ve got reports on cluster name,
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reports the cluster name from the enterprise parameter, fairly simple,
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we could look at that ourselves. Provision Servers, lists all the servers in a cluster
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by other name or IP address, whether the server’s installed or not. OK?
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So not just if we have input it, as we will take a look at,
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I think in the very next video, input it into the database
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in the Administrative Interface under server, but actually, whether that server has already been installed
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in the cluster or not, the various versions, hopefully they're all running the same,
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you know what some of the symptoms and remedies are if we have differences,
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for instance if they're not all running the same version, replication will not work,
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various other problems will occur, so upgrade the remaining servers, reboot or revert,
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so it gives you a lot of good basic trouble shooting information as well as reports, OK?
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OS Version, Hardware Summary, I'm not going to go over every single one,
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you can certainly log in and read them for yourselves, there's a lot here,
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but you know some various information, component information, if we’ve got, you know TFTP,
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firmware issues, we’re not getting the right firmware to phones, this could be an issue
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f component version installed. Cluster Security, whether it’s set to mixed mode or not.
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See if there's any time, well what the time is on each server and
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any delay between the servers, dealing with replication possible problems, or very important with time
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is called detail records and trace, maybe more so traces maybe and consistent, so repair NTP,
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of course you want to use NTP, call control if they're server connectivity issues.
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OK? We’ve got a lot of information, I mean as you can see, call routing information,
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voicemail information, user management, line association. There is a lot of information here.
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I'm not going to read over every single one, as you can see
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I just scrolled quite a bit you know. Take a look at Unified CM lines without phones,
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so you know which lines we have or which DNs have
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we have not associated with a particular phone, maybe they're intentional, maybe they're not.
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There's a lot of information here, I'm not going to go over every single report.
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OK? But some of the more important ones, actually we’re going to be taking
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a look at this one, looks like I’ve already generated this, I could generate another one.
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I don’t want to take 10 seconds per server, so I'm just going to take a look,
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I'm not going to generate another one actually. I’ve got replication information,
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this is actually going to go out and this is something that’s new,
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in fact when we take a look at replication here in just a moment,
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we’re going to be looking at the 7.0 video and this particular bit wasn’t actually
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able to be run this debug for replication in the web interface is what I'm
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trying to say for Cisco Unified Reporting. You had to actually go out to the command line
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and we’ll show you how to do it from the command line as well.
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The overall database status and this is just telling you if replication is good
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and the overall database status the last time that information was updated, versus this replication debug,
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which is I mentioned isn’t in 7 from Cisco Unified Reporting.
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This actually goes out and if you generate the new report,
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it said it would take 10 seconds per server, it actually goes out and does read
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and write live to see if replication is actually currently working versus just this,
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just get’s the status from the individual servers. The status as it reads from the database,
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so it sees that last time it did a database replication, there were 530 entities that were replicated,
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not really from pub to pub, but that’s how many are on the pub
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and then replicated to each of the subs and state of two is actually a state of good,
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it gives you the human readable form, the command line only gives you the 2 or 4 or 0,
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0 means that you’ve reset that particular server and it’s trying to reestablish replication,
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status of 3 or 4 is not good, 3 needs to be fixed, 4 is pretty bad
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pretty fatal and resetting of the server replication certainly has to be done,
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but anyway this just reads from the database the last known replication,
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whereas this debug or what we’ll show you in a minute from the command line
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will actually do a live read and write to make sure that all the replication status is good.
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OK? Device Distribution Summary, we’ll just run a few of these very quickly,
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looks like we have four conference bridges, three gateways, 11 MTPs,
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and where they’re currently registered, so they're all currently registered on the subscriber.
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It doesn’t mean they don’t have access to another call processing engine.
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In this case a publisher in a real room, another probably one or two,
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hopefully additional subscriber CPEs, we have two Music on Hold servers,
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both you know one is a pub and one is a sub. They're both CUCM servers,
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but they are registered to the subscriber, how many phones, etc.
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Scroll down to see distribution of devices, so if we had you know 12 servers in our cluster,
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obviously we can have up to 20 servers in our cluster,
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eight of those can be call processing engines, so of the eight possible call processing engines,
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how many devices are spread across which call processing engines or CPEs,
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you know spread across their primary, secondary, and tertiary Unified CM servers.
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OK? So we’ve got information about extension mobility, we could see lines without phones.
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Currently we don’t have any DNs or lines not associated with a phone, maybe that’s good.
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Phone Feature List, this is actually a very nice one.
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We can choose based on a given phone, let’s say we have a 7961,
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we want to know is auto-answer supported on this phone?
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And we find out that for Skinny and for SIP, auto answer is supported on both. OK?
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This is a very nice feature, let’s say I have a, let’s look at the 7961
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and let’s look at the Apply Configuration, you know when we’re back in Unified CM Administration,
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we’re on a phone or line page, or even a device pool that contains phones
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and we press apply, maybe not even that, maybe actually a gateway or a trunk,
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if we press apply configuration, notice if you're in a 7961 phone
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and you press Apply Configuration, it still restarts the phone. The whole idea of Apply Configuration,
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is that it’s one step less than restart, so we have apply, then restart, then reset.
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Apply should just apply the configuration without the need to restart the phone.
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Restart is the next intrusive level, wait until the call, if any calls are active,
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wait until they completed and then restart the phone which is a quick sort of a blip,
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quick restart of the phone, but it doesn’t go through a full power cycle
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and then reset which actually, it doesn’t really power cycle the phone, doesn’t actually
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power the phone off, but it sends it through a warm reboot and it takes obviously a lot longer,
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so is Apply Configuration supported on a 7961? And the answer is no.
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There is no features here that are listed. What about newer phones such as a 9971?
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Only for the protocol SIP, but that’s the only protocol you can register in 9971 as
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and Apply Configuration is supported. What about if we did it on, let’s say a SIP trunk,
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does Apply Configuration supported here? It’s not supported, so can I press it?
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Yes, I can still press Apply Configuration, it will just perform the next best thing, which is restart.
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OK? So that’s very useful if I want to look up various features or I could even see,
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if I wanted to all products and let’s say all features for a SIP trunk,
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or all features for a given phone. So let’s say for a 7971, which features are supported?
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And I have a little, mini internal scroll and I can see all the features
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that are supported for a 7971 and based on I can sort descending
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or ascending based on feature, it’s already sorted based on protocol,
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so it’ll show me all the Skinny based features first and then all the Zip firmware load features.
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There's a lot of good information here, how many shared lines do I have.
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I’ve got one shared line, shared across two devices in this particular partition,
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you know let’s say user count, again I'm not going to go over every single one.
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I’ve got users with one phone is one, users with more than one phone,
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I have two users with more than one phone and I have no phones or phones with no users,
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is set 0 currently, so a lot of good information here.
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Another really good one is phones with mismatched loads, so another is which phones
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are currently registered to my server that don’t have the load that is the current load
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that the server is specifying that they should currently have and this is really what you want to see.
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I don’t have any mismatched load phone, so everything has been upgraded properly.
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So there's a lot of good information here in Unified Reporting
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and one of the thing we’d like to take a look at, we’re going to look,
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we actually already have looked a little bit at the BAT tool,
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let’s just look a little bit more at it, mainly because in 8, we looked at the 7.0,
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here are some additional things. First of all, depending on, I said BAT tool, I’m sorry,
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RTMT or Real Time Monitoring Tool. If we had, or I should step back and say,
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you can install different, really they're not different versions of the RTMT,
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they're really all the same versions, however you do have the ability to connect RTMT
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to any CUOS server, so again if it was an older 7.0 server, such as UCCX
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that’s not a Cisco Unified Operating System, that’s still Microsoft Windows 2003 or 2008 server,
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so you can’t use RTMT against that, in UCCX for 8 and beyond, you can.
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You can use it for presence or for Unity Connection, for any COS server
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and it’s going to have some different specific features to it. So for instance in 8,
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a new feature is the Analysis Manager and you’ll actually use this for information related
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to especially when we do call control discovery, but we can analyze call paths,
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there's a lot of good things that we can do here with this particular and actually,
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I currently don’t have something set up to allow us to do that analyze call path
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and it tells us everything that we need to do in order to be able to do that analysis,
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but we also see these three main system call manager and analysis manager
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are specifically these three buttons here on the left hand navigation pane,
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so system, and if you don’t see that navigation pane, it’s probably because this little arrow or
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triangle was facing right and so it was collapsed, we can expand that
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and then we can see the various functions that we can perform, so for instance
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I can take a look at the system summary, CPU, and memory, process information, disc usage,
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critical services, we’re going to be taking a look quite a lot at the performance section.
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We’re going to be looking at this quite a lot based on all of the different modules
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that we’ll go over for media or locations, CAC or any of the diifrent things,
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but this is Perfmon alerting, so is there you know for instance,
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are there services that are enabled and are they currently in a safe range.
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This says that there is basically a critical service down which is,
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it’s my SNMP server is what's down because I'm running on VM ware at the moment,
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I don’t have it set up. I can look at alerts for the system in
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General, Call Manager, send file failed, that’s OK, I don’t have
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any mail server set up to be able to, looks like at one point, I have some CPU pegging,
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when was the alert raised, you know do we have call processing that was pegging the CPU?
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I can set up alerts based on this, you can see that I currently don’t have
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any custom alert up, if we wanted to set something up, that would be back in,
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Unified Serviceability and alarm configuration, choose the server for which we want,
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and say Call Manager Services, Call Manager, and you know we can choose which alarms to enable
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or you know what sort of custom alarms and alerts we want to set up.
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Deal with our traces, we’re certainly going to take a look at these a lot,
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any job status, any CIS log, viewer information, didn’t really mean to click on Job Status,
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because I don’t want to see what this status of jobs are, that’s OK,
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I still have to choose a node to see that, specific information about Call Manager,
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so what is maybe current Call Activity and we see information as I mouse over,
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drag the mouse over a plot area to zoom in, press R to reset or Z to zoom out,
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so I can look at calls in progress, look at trunk activity, you know SIP specific activity,
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there's a lot of good information here, Data Base Summary, TFTP information, CTI Manager,
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things that we look at with Call Control Discovery Learn Path and SAF forwarders,
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routing for inner company media, so there's a lot of good information here
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based on you know MGCP, let’s say PRI or H323, trunk activity,
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if I want take a look at my SIP trunk, there's a lot of good information here,
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and notice that each time I’ve clicked on one of these, it’s open to new,
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I guess you could call it tab, not really tab but button at the bottom
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that takes me to a new screen and I can always right click on one of these and close,
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or even close all windows. So I just wanted to go over a little bit more of the RTMT
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and specify that it can be used for all platforms.
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