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I'd like to welcome everyone to INE's CCNA voice video lecture series
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My name is Mark Snow
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I actually am I CCIE in Voice as well as one in Security.
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I also have the CCNA and CCNP voice certifications
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and I have the CCNA Routing and Switching
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or plain vanilla CCNA if you want to call at that, it's not really plain.
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As well as the CCDA and CCDP design associate and professional
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as well as many other Cisco specialist certifications.
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My email adress is msnow@ine.com and you're certainly welcome to email me with any questions.
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I actually would more recommend that you go to IEOC
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IEOC as in Internetwork Expert Online Community
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so IEOC.com and you're much more likely to get a response not only from myself but,
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your other peers as well in a little bit quicker fashion than emailing me directly.
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I do get a lot of emails everyday and I'm teaching a class or recording content for self-cases I am right now.
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Then, I do tend to take a little bit longer to get back because I devote myself to the students in that live class
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but you will be able to get responses from other instructors as well as your peers.
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Enough about me, let's take a look at our Course Objective
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and that's is of course to assist students in understanding how to maintain and operate a Cisco Unified Communications network solution.
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As a by-product of fully understanding this, we certainly are aiming to have you take in pass your exams as well.
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But of course the fundamental knowledge comes as a prerequisite.
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So taking a look at our agenda, for this video on demand series,
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We're going to begin by looking on the Fundamentals of Telephony.
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We'll move to Unified Communications Component Overview.
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Look at Network Infrastructure Components.
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We're going to look at Web User Interface as well as Command Line Interface Components.
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And Basic UC or Unified Communications Setup and Provisioning.
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IP Phone Types and Phone Registration.
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User Specific Provisioning and Attributes.
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And there we're gonna move on to IP Phone Features and Functions
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Calling Features and Functions
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and Overview of Media Resources in Unified Communications.
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Dial Plan Overview as well as Call Flows
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Look at Mobility and its various forms and features in UC.
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And also take a look at Voice Messaging Features and Functions as well as Presence or also known as Status Features and Functions.
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And throughout the entire video series,
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we are going to not only have some slides and some audio lecture
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but we're going to spend the bulk of our time in the actual configuration
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So, we firmly believe that whatever level you're studying for a given exam
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that you not only understand the fundamentals and the concepts
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which can be conveyed via Powerpoint
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and you know, via the standard, watching the slides and listening to what I say
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or whatever the instructor says
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but we really believe that these are driven home and you will fully come to understand things
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as you actually take a look at them from the actual configuration, from the command line, from the web user interface
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and so that's where will spend the bulk of our time
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and we'll use slides inorder to reinforce or initialize you into being ready for the concepts and fundamentals before going into the configuration
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and finally this is our last slide just for the beginning UC components or beginning introduction
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we'll take a look at our Unified Communication components that are involved in the CCNA Voice exam
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and these specifically are broken down into three main categories
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Unified Call Control, Unified Messaging, and Unified Presence
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For Call Control, that is dealing with processing of
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phone registration, phone calls, phone call features like hold and things of that nature, conferencing
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All of these stuff, those are dealt with either the Cisco Unified Communications Manager
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or Unified Cisco Manager Express
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Now, there are other versions of Unified Communications Manager such as Business Edition
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and something smaller called UC 500 which is basically just a Com Manager Express in a single box
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but those aren't covered by the exam and really, the Business Edition is really just the big CUCM
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but it's limited to the ability to only have one server
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and if you want redundancy, you to use something called SRST that we will talk about
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and as I mention UC 500 or 520, that's basically the second version
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the Unified Communications Manager Express or CUCME as we refer to it
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but in a single, all-inclusive hardware appliance package
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so if you really know these two, then you know the other flavors as well
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also we'll take a look at Unified Messaging, so Unity Connection
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this isn't Unified Connection, it should read Cisco Unity Connection as well as Unity Express - the two main versions of Cisco Messaging
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Now, there is something called Cisco Unity but that is quickly being done away with
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and Unity Connection is now going to be very quickly scaling well beyond Unity
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and will be the primary enterprise voice messaging and Unified Messaging platform moving forward
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and finally Unified Presence
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so again, the server the Cisco Unified Communications Manager
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so not only it does call control but it is also the primary server in presence related issues
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and then we will take a look at the axillary additional server, that is the Cisco Unified Presence Server for additional applications
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and all of these are, of course, tested on the exam
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as well as many things in IOS.
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This is our classroom white board and we'll spend a good amount of time here doing live white boarding sessions
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but, I wanted to finally take a moment to briefly discuss with you the contents of this learning program
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When we set out to create a complete end to end package for learning and fully understanding everything pertaining to Cisco Unified Communications,
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we really made it our priority to educate you not only on what you would need to know to take in pass the various levels of certification
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but also to be truly effective as a UC engineer in the real world
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In doing so, we laid out our curriculum and we began recording at over a period of time
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mostly during live online courses that were also of course recorded for people like yourselves to be able to come back and watch time and again
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At the time we began laying out our curriculums, the Learning at Cisco Program, which is the team responsible for all certifications and education
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they had not yet updated any of their CCNA Voice or CCNP Voice exams beyond version six software for the various server platforms that we just mentioned
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That being the case, as well as the fact.. in fact they didn't actually even test on all of those at the time
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so that being the case as well as the fact that we had many students wanting to skip over the NA and NP levels and go straight for the CCIE Voice,
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so the Cisco Certified Internetwork Expert Voice which is something that neither Cisco nor INE recommend doing,
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however, it is something that Cisco does currently allow
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They may change that in the future. They certainly discussed requiring candidates to take the NA and NP levels before going on to IE
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but currently they allow you to go directly to IE if you elect to do so
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again we don't recommend that because there is so much crucial information that is learned at the NA and NP level
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but because of that, we decided to record most of our content using version seven software for this platforms
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since it would not only include version six for the NA and NP test takers but also go up to and include the version that is currently in the CCIE voice exam which is version seven
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Now, since that time, as many of you may know, Cisco has updated its CCNA and NP voice exams to include testing of version eight on this platforms
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Now, 95% of what's covered by the version seven content that we'd already put out there and already put months into recording,
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hadn't really change at all.
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and in fact everything, 100% of what we had recorded was still relevant
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but it was just that, there was maybe an additional 5% of new stuff that we hadn't recorded content for.
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So there were certainly a few new things in version eight
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and at that time we had a choice to make.
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Did we choose to not release any of these training for the NA and NP levels until we had gone back and re-record it a 100%
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of what we had already been waiting months to deliver to eager learners such as yourselves,
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again even though 100% of what we had was still relevant with simply the need to add a few things on
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or did we go ahead, instead, and add a good portion of videos and training to bring what we already had up to speed with the new versions
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and release a combined product that we could allow you to get your hands on right away
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in fact many many months quicker than it would take to re-record everything
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Well, we end up choosing the ladder based squarely on the knowledge that everything we had was still totally relevant
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and then we can simply record a number many many hours, tens of hours of updates in a much quicker fashion
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and get you everything, basically get everything in your hands sooner
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Now, another thing to know is that based on what I just mentioned, specifically that many people were joining in to our live lectures in order to take and attempt the CCIE Voice Lab,
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there are certainly are a few references in the audio portion of these videos that relates to the CCIE Voice Lab,
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namely where relates to bugs and drawbacks of UC version seven software
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You may feel completely free to simply ignore these bugs unless you happen to have maybe an installation that you work with at version 7.0
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that this would be relevant to and helpful as those bugs basically or limitations have been fixed and/or before version eight of the various platforms mainly the CUCM, the Cisco Unified Commucinations Manager
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which is really where we'll spent the bulk of our time
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Also from time to time, in the video portion, you'll see us working on our hands-on demos and we'll be reading from a task list or I will be reading from a task list
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with the header that's entitled CCIE Voice Workbook Volume 1
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This is because, again, believe it or not, the stuff that you're learning here at the CCNA and NP voice level,
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is the exact same stuff that you will need to know at the CCIE Voice Level
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Now, of course here at the NA and the NP levels, you don't have to know how to configure this stuff into the servers or IOS command line at blinding speeds in the same way you do at the IE level
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but don't let that negate the fact that it is the same stuff
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So, yes, you'll need to know certainly some of the commands for your NA and NP exams and you'll need to
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certainly understand how to do this configurations in the web user interface or how to input some of these commands in the IOS
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However, in the computer-based, what we like to call "written exams" even if they are, you're not really writing anything on a paper but,
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in the computer-based exams for NA and NP, as you know there's one exam at the CCNA Voice level and five additional exams at the NP Voice level
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in those, you may have things like either 'True or False' or 'Fill in the blanks' or 'Simulations' of sorts
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However in the Simulations, even when you're presented with a router interface or if you're presented with a drag and drop, everything's there on the screen, you just have to drag and drop
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to match the corresponding, correct entity
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but if you're, even in a command line on a virtual pseudo-router in a simulation, it is not a true IOS router, it's a simulation of that
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so therefore you have a very limited amount of commands
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so given the question mark, which is contact sensitive help, you can look up the available commands and look up their available arguments
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so once you've typed in the command and hit question mark again, for contact sensitive help within that command, and look up the various arguments or values that can be put in.
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and they're just aren't just many
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while you could do that as well at the CCIE voice level, you don't have time to
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and so that's what I'm saying the IE folks need to be able to do it at blinding speeds, you don't have to
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but again, the main point being it's all the same content.
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Something else that you may want to consider, that you may not have thought about yet, is the fact that by the time you complete our entire video series,
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for both CCNA voice and CCNP voice, you'll be perfectly primed and positioned to begin using everything you've learned during that time in practical hands-on-the-lab gear style studying.
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So please, as you go through these series of videos, be thinking about that as your goal
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namely, the CCIE Voice, be thinking about that as your goal, even if you haven't intended to do so yet
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you hadn't make that a goal or a milestone or something that you aspired to yet.
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Now, many of you already have. But even if you haven't, go ahead and be thinking about that.
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Now I know that it might quite seen far away, but the truth is, you are closer than you think.
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Keep reminding yourself of that and in anytime you forget it, just come back and watch this video again and remind yourself that you're closer than you think.
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Keep that as your goal and together, I truly think that we can get you from CCNA Voice to CCIE Voice in just one year. I really do.
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One last thing, we we originally began capturing all of these content, we were doing so on an older recording platform of ours,
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and we have sensed which to a much higher quality recording platform both in terms of audio and video
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So, it would be fairly apparent which videos are in fact newer updated videos
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and finally, we will be going back and re-recording all of these videos to match the same new audio/video quality in our new platform, our new recording platform.
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at that time, we most certainly will be capturing everything using the newer versions of the Unified Communications servers
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In the mean time, again just remember that everything you need to take in pass your exams are certainly covered and not only covered but probably in much more detailed than you need to pass the exam
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but then again, INE seeks to truly make you an expert in your field not simply good enough to pass an exam
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So with that, I welcome you into the video on demand series and let's get started.
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