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So let´s take a moment and talk about VPIM.
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or the Voice Profile for Internet Mail.
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The idea VPIM, is to allow voice messaging systems
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such as unity express and unity connection.
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The ability to very simply and with not too many frills
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send voice messages either forward existing messages or
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create new and send those new messages. Really makes no difference
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back and forth between desperate types
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of voice messaging systems using a common standard
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of smtp or simple message transfer protocal email.
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So in order to send regular email, we need
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MX records or mail exchange records in dns.
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And if we are networking
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Unity express systems with other unity express sytems
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then we don´t have to have a dns server.
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We can simply do it with IP addresses,
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however, as soon as we involve Cisco unity
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or unity connection or really any other
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type of voice messaging system that supports VPIM.
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We need to involve dns and mx records.
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So one of the first things that we´re going to take a look at,
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is the actual dns server
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and I have this set up here, on my Windows 2008 server.
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I´ve got the ine.com domain, as a forward look up zone.
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I also have my reverse look up zones for the 10.
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1 or actually 177.1.10.
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in reverse in address format.
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And that is where our unity connection server lives 177.1.10.31
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and then I also have the 250.1.177 reverse look up zone for our
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unity express module which lives at the IP address of 177.1.250.254
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and my rdp client crashed, as it occasionally does.
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No problem, I´ll just start to back up here.
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So in the ine zone,
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First of all, I have a number of host or A records.
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But in order to use MX records, I can really only have
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one MX record per zone or I can have multiple
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MX records, but they have to be at diffrent priorities, but they´re all
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effectively dealing with email servers that are in the same
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zone and therefore serving really the same members.
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I just might have multiple servers in my cluster.
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So in order to define and use or utilize
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2 different email servers that really should
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served different users, they don´t contain the same users
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and belong at different sites. It´s best to create multiple
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either primary zones or secondary sub zones.
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So what we´ve done here is I have created hq
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br1 in case we add another cluster later and br2 as sub domains
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and so what I´ve done is I´ve gone, let´s say hq.ine.com.
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I´ve created a host record for whatever the host name is
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really doesn´t matter too much to the MX record.
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The MX record will be the MX record at hq.ine.com
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so it will simply look to hq.ine.com as a domain
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and look for mail exchange record within, and the mail exchange record
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points to the fully qualified domain name.
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which is CUC85-cluster1 or CL1-pub.hq.ine.com
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which is this host right here
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and for Branch2, I´ve got the host Branch2
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-CU-851.br2.ine.com
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and the MX record that points to that
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A or host record. So I´ve got my sub domain set up
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and I´ve got my MX records set up in those sub domains
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So everything should be fine there, that is a necessary important step.
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So we´ll take a look at both unity express and unity connection
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and when we´re tyring to netwrok together unity express
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with anything else, the only real option that we have
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currently is VPIM. If we we´re networking unity connection
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with other unity connection sites then of course we could use
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digital networking either intra cluster or inter cluster
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and we have a great deal more functionality.
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We can replicate between well automatically replicate between
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the inter or intra site cluster digital networking.
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We replicate users and distrubution list
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and a whole host of other things.
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But with VPIM, we basically have the ability to send messages
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back and forth and we can also cache the
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calling party or the sender recorded name, if they have one.
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So let´s go ahead and log in here to our unity express site
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and we´ll go to configure and
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we´ll go to network locations and
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first of all, you have to specify a local location ID to enable voice
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mail networking. So the idea with VPIM is that we
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have to have at least something called a location ID.
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And obviously if we had more than 10 sites, we would use
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2 digits, if we had more than 100 sites we would use
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3 digit location ID and so on. In this case, we have
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2 sites, so we can use a single digit location ID.
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Since I am unity express at Branch2 which is sort of site3
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hanging off of router3. I´m going to use location ID 3.
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For unity express at branch2, if I had anything at Branch1 if we
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chose to do anything there, that would be
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location 2 and our Corporate headquarter will be location 1.
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So here I can say 3 and I press apply, but what´s the problem?
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It says no such remote location exist on the system.
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That´s because unity express is going to be different
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than the way we´ll see it set up with unity or unity connection.
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Actually, unity and unity connection are set up
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pretty much identical, in fact unity connection
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was based largely off of unity.
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But, so I´m going to add a location and with unity
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express, I actually have to add a location for myself
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So I´ll add location 3, the name is, I don´t know. Let´s just call it
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local CUE and here´s where, if we were
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networking with other unity express modules, we could simply
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use IP address, but don´t let this fool you
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if we´re networking with unity connection, we need
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the domain name and this is the domain name where the
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MX record will be found, so
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My own name domain where my own MX record is found
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and by the way this unity express is pointing to the
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central dns server that´s obviously important
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is br2.ine.com. Now my fully qualified domain name
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is branch2-CUE-851.ine.com
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But that´s not what it asked for. It didn´t asked for
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a fully qualified domain name. It asked for
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the domain name where the MX record can be found.
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I´m not going to enter a phone prefix. If I did have the
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requirement or wanted to, I can have a phone prefix. What this is
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when I go to leave a message for another location
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this is my current location, but if I go to leave a message
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for another location, let´s say location 1.
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I can or the way that I address my message
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will be not just saying that this is address
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for extension 1001, but it´s address for location 1
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and then extension 1001, so I will actually key in
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for the extension to leave the message for 1 1001.
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Without keying in anything additional,
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I have the ability to enter a phone prefix
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and what this is, is something that will be
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prefixed to the outgoing message before it sent
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and then any incoming messages that come in with that
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phone prefix, it will be stripped off before it gets here.
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So you can use that to expand and get a little bit larger with your
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VPIM locations. If you´re getting very large with VPIM
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especially if you have unity connection,
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at a Corporate site or at a central site or something like that
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it´s bext to use the Cisco Unified messaging gateway
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or UMG. We´re not getting in to that today, but
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that would be the best way to scale large
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unity express with VPIM.
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And it´s also the way that unity express with VPIM,
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is used in order to accomplish srsv or survivable remote site voicemail.
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So we´re going to go ahead and say the minimum extension link
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for this site is well we have 4 digit extensions.
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So we´ll say 4 digits and that´s also the maximum extension link.
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Voicemail encoding, dynamic, let´s just make sure that we use
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G711 Mu-law, we can use G711 Mu-law or G726
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which is about half the size. We´re on the small network,
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we´re just going to use G711 Mu-law, should we send the spoken name?
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Again this is our own location, but if we´re configuring
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another location, which we will. Do we want to send the spoken name
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if it was recorded, not a text to speech name but a spoken name.
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So if someone´s name that they recorded,
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yes and should we send a vcard, yes. Is this location enabled?
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And now that this location´s here, now I can say my local ID is 3.
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And it said saved successfully and I can view the location profile
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which is the same as clicking on this location ID.
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and it came up in my toher window, so here it is. OK.
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So now we want to add another location and this is
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actually the location for our Corporate headquarter, so we´re going to
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location, we´re going to give the location ID 1.
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Location name, we´ll call it Corporate headquarter unity connection.
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0:12:06
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The domain name is hq.ine.com is where the MX record can be found
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no phone prefix, no calling number rules.
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Minimum extension 4, maximum extension 4.
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Let´s make sure voicemail encoding is g711
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send spoken name, vcard enabled, yes. Apply and that´s it.
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That is all that we have to do at unity express.
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0:12:36
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So now let´s go over to unity connection and we will login.
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Now one of the important things is here, is that this unity connection
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was originally set up with the domain name or
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fully qualified domain name of, just bring it up here.
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of CUC
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I´m just going to make this a little bit bigger.
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85-cl1-pub.ine.com
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and so this was not only the fully qualified
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qualified domain name, but it was also
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what unity connection considered its smtp address
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0:13:23
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So in unity connection, if we scroll all the way to the bottom.
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0:13:26
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Actually 2 systems settings here and smtp configuration and server
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I have gone ahead and change this smtp domain name
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but it was set to it´s fully qualified domain name.
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Mkaes sense, this doesn´t when I´m changing this smtp
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domain, doesn´t mean that I change the host name of the server.
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or even the domain name that the host name
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thinks it´s a part of the fully qualified domain name.
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It just means that this is the way it was set
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0:14:00
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and I´ve changed the smtp domain to something else.
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0:14:04
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Now when you change this, when you press save
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0:14:07
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it will tell you that you need to restart 3 services.
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So of course we go to, not unified serviceability but unity
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connection serviceability and we restart those 3 services.
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0:14:18
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I´ve already done that.
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0:14:20
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So if I navigate a way and then come back should be grayed out again
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and this is the proper smtp domain
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per the dns records that we just took a look at.
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0:14:33
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So what we need to do now is configure under networking
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0:14:39
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If we look at locations, we´ll already see our local site here.
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0:14:43
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So unity connection already know about its
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local site, we don´t need to define it
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for itself like we did over in unity express.
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0:14:53
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What we do need to do is go to the VPIM section, just below it
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and add a new VPIM section or location.
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Give it a display name, we´ll call it Branch2
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0:15:06
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CUE, the dial ID is going to be 3, so this is
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0:15:12
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equivalent to the location ID and partition where
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0:15:20
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any users that have access, their search base has access
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to this partition, they can therefore reach this location.
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The smtp domain name is br2.ine.com
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0:15:34
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We also need to tell it about the IP address, the reason for this
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0:15:38
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is that, unless we´re going through a common
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0:15:43
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email or smtp message gateway, we are assuming that this device
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is going to contact us directly and if it is
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0:15:53
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unity connection has a little bit more security built in.
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And it´s not going to allow it to contact directly with
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smtp messages unless, it know the IP address.
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0:16:04
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And it´s not enough to look at the MX record
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0:16:08
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And get the IP address from there as a incoming connection
|
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0:16:12
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so it´s only going to use this for outgoing connections.
|
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0:16:15
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But for an incoming connection from this
|
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remote site, we need to tell it
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0:16:22
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what its IP address is, so that when unity express comes to contact us
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0:16:26
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we know who it is and we say OK. So we´ll press save
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0:16:32
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and now we´ve got a little bit more information here. We can do
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0:16:35
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prefixes, we can choose the incoming
|
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0:16:40
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Don´t convert the message or convert it to whatever
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0:16:42
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the system codec for storing messages is.
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0:16:45
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We could leave it, that´s fine. Outbound messages
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don´t convert or use g726.
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0:16:52
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Let´s just say don´t convert on both of them
|
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0:16:55
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Also in the message setting what are we going
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0:16:58
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to send, are we going to send the senders recorded name?
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0:17:02
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Are we going to enable out going secure messages or private?
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0:17:06
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Blind the dressing, but this is under
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0:17:12
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not under VPIM, but under
|
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0:17:15
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contacts, we have the ability to create
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0:17:19
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contacts those are essentially users that
|
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0:17:26
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or a contact that exist on our system, but aren´t
|
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0:17:29
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quite users. They´re not users that are, using a
|
|
0:17:34
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license and it certainly don´t have a local mailbox, but
|
|
0:17:38
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they are remot contacts. And so those can specify
|
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0:17:46
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remote users on VPIM locations.
|
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0:17:51
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The problem is if we don´t create those contacts
|
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0:17:55
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then how are we going to know what
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0:17:58
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extensions live beyond our own system, well
|
|
0:18:01
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the users who are sending the messages might know,
|
|
0:18:04
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hey, this guy lives over at, you know look up on a
|
|
0:18:08
|
chilchid in his you know wall next to his phone or something.
|
|
0:18:12
|
This guy lives at location 3 and I know that is extension.
|
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0:18:17
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I call him all the time is 6001, so if I was calling him I would just
|
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0:18:22
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pick up the phone and dial 6001, but if I´m sending a voice mail
|
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0:18:26
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or forwarding one, I know that I need to dial 3 first
|
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0:18:29
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and then its extension. The problem is if there´s not a contact define
|
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0:18:34
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the unity connection system won´t allow that
|
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0:18:38
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unless we do something called blind addressing.
|
|
0:18:41
|
which basically says with unity connection don´t know
|
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0:18:45
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about necessarily all of the extensions that is we don´t have
|
|
0:18:50
|
contacts with those extensions, that might live behind this location.
|
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0:18:54
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So as long as the person dials 3,
|
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0:18:56
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we´re going to allow them to dial any amount of additional
|
|
0:19:01
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digits and hope that they certainly knew what they were doing.
|
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0:19:05
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OK. So that´s important, if we´re not going to create the contacts.
|
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0:19:09
|
We can remove subject, remove certain text facts.
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|
0:19:12
|
Remove recorded from incoming messages, let´s untick that
|
|
0:19:17
|
mark all incoming messages secure use read
|
|
0:19:20
|
receipt headers, read receipt timing and then also
|
|
0:19:23
|
if we´re going through a unified messaging gateway
|
|
0:19:26
|
this is where, we would define that unified messaging gateway
|
|
0:19:30
|
down under system settings, but then we would
|
|
0:19:35
|
Use the interlocation mstp routing to route
|
|
0:19:39
|
this remote location through an mstp smart host, we don´t have that here.
|
|
0:19:43
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So we´re just going to go ahead and press save.
|
|
0:19:47
|
And we´ve created this VPIM location.
|
|
0:19:53
|
So at this point itñs pretty much time to go ahead and test everything.
|
|
0:19:57
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So let´s go ahead and drag a few phones across.
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0:19:59
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We´ve got our CME branch2 phone1 and if we click on the hardware tab.
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0:20:05
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First off we could have seen on that last screen,
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0:20:08
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but here we see message waiting is no, we go back to control.
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0:20:13
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We can also see that we don´t have a message icon there.
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0:20:18
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Want to go and set refresh to 5 seconds, Corporate headquarter phone1
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0:20:23
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if I click on hardware, message waiting is no.
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0:20:29
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So we´ll go ahead and set refresh here to every 5 seconds
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0:20:33
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and before we move on to actually just test the configuration live.
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0:20:39
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Let´s go ahead and log back in to unity express since it log this out
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0:20:43
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and go to administration and traces and
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0:20:51
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there were a number of traces selected before, but I have
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0:20:54
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uncheck most of them except for some dns
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0:20:57
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which actually even if I try to untick them
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0:21:02
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and say apply, it will come back with them configured anyhow.
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0:21:08
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So other than the ones that I can´t stop tracing
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0:21:11
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I´m going to look under networking and specifically under smtp
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0:21:17
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and VPIM and I´m just going to go ahead and tell all smtp and all VPIM
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0:21:23
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for networking traces to be enabled and I´ll apply those.
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0:21:31
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Save successfully, let´s verify. Yes, it still show enabled.
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0:21:35
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And at this point, let´s go ahead and bring up a
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0:21:44
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consul terminal window and in our branch2 router, let´s
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0:21:49
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session in to our consul in to the queue module
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0:21:54
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We could have also done trace, networking
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0:22:01
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and then smtp all or whichever won, you know.
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0:22:05
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We wanted to turn on, we could have done VPIM as well
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0:22:09
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trace networking VPIM all, the Gooey is just a little bit easier
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0:22:13
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and then we´ll now do show, trace buffer
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0:22:18
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and then we´ll tail that. So we´re just going to see whatever
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0:22:22
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happens now live and let´s just go ahead and clear off our screen.
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0:22:29
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And we can´t hit enter because we´re inside of a trace buffer so
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0:22:33
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at this point, we will go ahead and bring up our phones.
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0:22:40
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There they are and actually let me minimize this window.
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0:22:47
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So that we can see what´s going on behind in terms of the trace
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0:22:50
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and let´s go ahead and we´ll just go in to
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0:22:54
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messages on Corporoate headquarter phone.
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0:23:01
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OK, its ask me to enter my pin, I´m going to enter
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0:23:03
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12345. Jack Shepherd.
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0:23:07
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Hello, to send the message press 2,
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0:23:12
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I´m going to send the message by pressing 2.
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0:23:18
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It tells me to record a message, so now I´m just recording a message
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0:23:21
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for Desmond and this is my message, please call me back.
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0:23:28
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Press hash, it ask me to spell the name,
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0:23:32
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I can change that by pressing hash hash.
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0:23:37
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And now it´s asking me to enter the extension
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0:23:40
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followed by the hash symbol.
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0:23:43
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So we´re going to enter the location ID of 3
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0:23:47
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and then the extension of 6001 and then press hash.
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0:23:54
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For extension 6001 at location press to queue, press ppund, to cancel
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0:24:03
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So it´s asking me if I want to use the extension of 6001
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0:24:06
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at the location of branch2 queue, it did that text to speech
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0:24:11
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Press hash, so I added it by pressing hash.
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0:24:15
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I´m not going to add anymore, I´m just going to go ahead
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0:24:18
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press hash again to send it.
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0:24:23
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And the message has been sent, so I´m going to hang up
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0:24:26
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and over here, I´m going to start seeing what´s going on
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0:24:30
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so I´m scrolling up to the top.
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0:24:32
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In fact I´m just going to go ahead and press Ctrl C
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0:24:35
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and I´ll tell you why, but let me just scroll up to the top.
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0:24:39
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And we see that the mstp engine, all the sudden got some work to do
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0:24:45
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it resolved to the domain hq.ine.com
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0:24:49
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Here is the host name that it received back
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0:24:54
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and so now it´s trying to send mail to 1001 at hq.ine.com
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0:25:04
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Sorry for the scroll.
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0:25:07
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And the mail is from 6001 at branch2.ine.com
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0:25:11
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notice the locations ID´s don´t get sent.
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0:25:15
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If I had a remote phone prefix that would get sent.
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0:25:18
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But the location ID was only use locally to identify
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0:25:22
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the location to send it, but it doesn´t actually get sent. So
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0:25:29
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so we send, and by the way all this is, this is we
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0:25:32
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we received this message, right because we´re over
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0:25:35
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the unity express doing the trace and the message was sent from
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0:25:40
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unity connection. So we received this
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0:25:43
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we received mail, we´re sending an OK. We received
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0:25:49
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that were about to send data, we said OK go ahead and start the data.
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0:25:54
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The VPIM message was from Jack Shepherd 1001 at hq.ine.com to 6001
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0:26:01
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at branch2.ine.com frrom Cisco connection as the mailer.
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0:26:06
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The subject is message from Jack Sheperd at 1001
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0:26:10
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sensiticity importance, we deal with some of the other
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0:26:14
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message header information.
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0:26:17
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And then in terms of mime type audio wave
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0:26:21
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what the transfer encoding is and then all of the sudden
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0:26:24
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and this is where I hit Ctrl C, we start actually getting the audio
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0:26:30
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and it just goes on forever and ever, if you´re tracing it.
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0:26:34
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That´s why we ended that tarce out, now the question is
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0:26:37
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does this phone have a message waiting indicator?
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0:26:41
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We see the little mail icon up next to 6001 and if we click hardware,
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0:26:47
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sure enough message waiting is set to yes, so let´s go back
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0:26:52
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and let´s dial in to our messages
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0:27:00
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and we´ll enter 12345.
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0:27:06
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I don´t think this works actually to,
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0:27:07
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enter your password followed by pound
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0:27:10
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Yes, it doesn´t work too well when we´ve
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0:27:15
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Hello, you have one new message to play.
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0:27:18
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So we´re going to play the new message by pressing 1
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0:27:22
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No messages extension 10001 at location
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0:27:28
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So tell me 10001 at location sent this message.
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0:27:32
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at 2:58 AM, So now I´m going to record a message
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0:27:36
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so now I´m just recording a message for Desmond and
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0:27:41
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this is my message, please call me back. To repeat this message
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0:27:44
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So there is the message, it was all intact, we´re going to
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0:27:50
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let´s actually reply to it. So let´s press 4 to reply.
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0:27:54
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Record to reply at the tone, then press #.
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0:27:58
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Hey Jack, thanks for leaving me the message and I´ll talk to you soon.
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0:28:03
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So we recorded the reply. message option press 1,
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0:28:06
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to send a message press #.
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0:28:10
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Let´s go ahead and give it some message options,
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0:28:12
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in the meantime, I´m going to clear this off over here
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0:28:16
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and start the buffer trail again.
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0:28:18
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to review the message press 4, to send the message press #,
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0:28:22
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to cancel the message press, to play a recording press 1
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0:28:26
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to rerecord it press 3, to send a message press #,
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0:28:30
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for message option press *
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0:28:33
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Let´s press *, addressing press 1, to change a recording press 2,
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0:28:38
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to change special delivery press 3, to review the message press 4,
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0:28:42
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to send a message press #, delivery option, to mark this urgent press 1.
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0:28:47
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So I press 3 to change delivery options and now I´m
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0:28:51
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marking it urgent by pressing 1,
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0:28:55
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to cancel urgent delivery press, and now I´m going to go ahead and
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0:28:58
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press hash.
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0:29:01
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And we can see what behind so this closing channel was left over
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0:29:06
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we got work, we´re connecting to,
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0:29:10
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We´re sending a smtp hello.
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0:29:14
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We, scrolled a little bit too quick there.
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0:29:18
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We´re sending mail from 6001 to
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0:29:22
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1001, we received recipients OK.
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0:29:26
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We recieved, go ahead and enter the mail.
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0:29:29
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So we´re now sending all the header information, the mime type
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0:29:34
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and then at some point here, we begin sending the
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0:29:37
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content disposition which is a VCF, a Vcard.
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0:29:42
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So we´ve sent that vcard, here´s the vcard information.
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0:29:46
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So that it can cache that, sending the mime type of audio X wave
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0:29:51
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encoding and then here, in a much nicer fashion
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0:29:54
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when we send and when we receive, we begin seeing all the data
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0:29:58
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that we´re actually sending and then
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0:30:02
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sending VPIM so itñs the end of the data
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0:30:07
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and we received message accepted for delivery.
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0:30:10
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So we can go ahead and Ctrl C and we´ll take a look now
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0:30:13
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and Corporate headquarter phone 1 has a little
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0:30:16
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message icon up here, device, sorry hardware
|
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0:30:22
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Message waiting is set to yes, go back to control.
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0:30:27
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And we´ll listen to our message just to make sure audibly
|
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0:30:30
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that it got across eventhough it certainly appears that it did.
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0:30:34
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And we´ll press the digits 12345.
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0:30:41
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And hash, Jack Shepherd
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0:30:44
|
Could have put the hash in there.
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0:30:48
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So I have one urgent voice message.
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0:30:55
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at location press to queue
|
|
0:30:59
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Hey Jack, thanks for leaving me the message and I´ll talk to you soon.
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0:31:04
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Received today at 6:03 PM to repeat press,
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0:31:11
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And I´m going to press 3 to delete and hang up
|
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0:31:15
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and I should notice here, once I hang up and once the screen refreshes
|
|
0:31:20
|
that my message waiting indicator is gone
|
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0:31:23
|
and so everything´s working properly.
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0:31:26
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So VPIM, really not difficult
|
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0:31:28
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but a really convenient way to network
|
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0:31:31
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simple messages back and forth between systems.
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0:31:34
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