|
0:00:13
|
OK. So we´re back and the CUCM service for the publisher
|
|
0:00:20
|
was restarted, but now all the phones have come back to life.
|
|
0:00:26
|
There were few phones that were stuck in srst, not really stuck
|
|
0:00:29
|
but just had a long time to, get their
|
|
0:00:35
|
hello back up to the sub which didn´t work in the pub finally.
|
|
0:00:40
|
So we have all the phones registered to CUCM again
|
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0:00:44
|
and let´s go back to Jack Shepherd´s phone
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0:00:48
|
to directories and to miss calls.
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0:00:54
|
and actually before I do that, let´s place a call from James to Jack.
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0:01:06
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And then let´s also place a call from Desmond
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0:01:09
|
to Jack because they´re both at the
|
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0:01:12
|
both James and Desmond are at the Branch 2 location
|
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0:01:19
|
So that way we can see in missed calls we could do Corporate directory
|
|
0:01:24
|
as well, but we´ll just do a missed calls here.
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0:01:29
|
We can see both James and
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0:01:33
|
and Desmond right away. So now immediately
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0:01:40
|
something about call lists whether it´s call history list or
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0:01:45
|
Corporate directory call list, we see the
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0:01:52
|
but you can tell right here, I´m not sure how I
|
|
0:01:55
|
can see my mouse. So let me pull this up. For Desmond,
|
|
0:02:01
|
we´ve got what looks like a keypad, that´s what that indicates
|
|
0:02:06
|
and for James, we´ve got a telephone over top of that keypad
|
|
0:02:11
|
OK, they´re both on the same site, so
|
|
0:02:15
|
they both have the same, in fact we just verify that.
|
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0:02:21
|
They both have the same Presence group on their line
|
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0:02:25
|
shouldn´t make and doesn´t make any difference,
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0:02:28
|
what they have on their device. So
|
|
0:02:33
|
Why do we see that James phone looks like it´s being monitored
|
|
0:02:40
|
but Desmond´s doesn´t from call list. Now also,
|
|
0:02:45
|
I want to point out again, this righ back here
|
|
0:02:49
|
I believe that is the line or the BLF button on this partciular phone
|
|
0:02:59
|
that is being use to monitor
|
|
0:03:05
|
being use to monitor James, BLF or Busy Lamp Field
|
|
0:03:09
|
and that here on the line or on the button should work
|
|
0:03:14
|
because that is controlled solely by subscribed Calling Search Space
|
|
0:03:18
|
and we do have a subscribed Calling Search Space that can see the Branch2
|
|
0:03:22
|
partitions, so all that should work. We should not see it in the call list,
|
|
0:03:29
|
so let´s go off hook with Desmonds phone.
|
|
0:03:35
|
And Desmond´s now off hoof as we can see, but in fact
|
|
0:03:41
|
nothing has changed up here on Jack´s phone
|
|
0:03:45
|
OK?
|
|
0:03:47
|
So what about James phone, we´ll go off hook on his phone
|
|
0:03:53
|
and do we see any change occur up on the
|
|
0:03:57
|
on Jack´s indication here, we sure do.
|
|
0:04:01
|
We see it changed state, right up there
|
|
0:04:07
|
OK, so why is that? Why are we still seeing
|
|
0:04:11
|
James phone, what´s different about the two? Well, really
|
|
0:04:15
|
nothing is different about the two, in terms of partition on their line
|
|
0:04:22
|
for 3001 or 3002, they´re the same partition.
|
|
0:04:29
|
The lines are both in the same group, we did it
|
|
0:04:33
|
with the BAT tool we could do it again.
|
|
0:04:35
|
Let´s just go ahead and exit out of here.
|
|
0:04:38
|
Now one thing that we might notice
|
|
0:04:41
|
is that on Jack´s phone, he has a BLF for James, but he
|
|
0:04:47
|
doesn´t have a BLF for Desmond. So let´s take that off
|
|
0:04:54
|
and let me pull up my configuration window here.
|
|
0:04:58
|
Let´s take that off of Jack´s phone
|
|
0:05:01
|
and see if that has any bearing on, maybe because he has a BLF speed dial
|
|
0:05:08
|
then he can also see the call list for that particular individual.
|
|
0:05:15
|
Makes sense, could be a valid loop hole. Say save
|
|
0:05:23
|
and close
|
|
0:05:28
|
and Jack´s phone here, momentarily there it is, restarting.
|
|
0:05:37
|
OK, so almost re-registered.
|
|
0:05:46
|
Taking a little bit longer than I would expect, there it is.
|
|
0:05:51
|
OK, so his BLF speed dial is gone. You can go off hook on James phone.
|
|
0:05:58
|
You see that James phone is off hook from the screen, but
|
|
0:06:02
|
they´re certainly no BLF speed dial there, OK.
|
|
0:06:06
|
So what about the call history list? Alright,
|
|
0:06:08
|
let´s go back to missed calls, should be the same two people.
|
|
0:06:13
|
And we still see Desmond and James, we still see
|
|
0:06:15
|
phone indication for James, let´s go off hook.
|
|
0:06:19
|
To we see a change right here? We do.on Jack´s phone
|
|
0:06:22
|
we still see a change. So it had nothing to do
|
|
0:06:26
|
that the fact that we got rid of the BLF speed dial.
|
|
0:06:30
|
So before we navigate off this page, let´s just go ahead and put it back.
|
|
0:06:35
|
So, we don´t forget and so that it can
|
|
0:06:40
|
update while we look at other things.
|
|
0:06:48
|
OK. That'll update his phone in the background.
|
|
0:06:53
|
So I had nothing to do with that. Well, let´s go up to
|
|
0:06:58
|
Let´s go to directory number, actually you know what let´s go
|
|
0:07:01
|
to route plan report. That can sometimes be helpful
|
|
0:07:03
|
maybe there´s another 3002. Let´s do all patterns
|
|
0:07:07
|
that begin with 30.
|
|
0:07:13
|
OK, we´ve got 3001, we do have another 3002.
|
|
0:07:18
|
Now wait a minute, is this actually a separate 3002?
|
|
0:07:22
|
We´ve got one 3001, that´s a part of a partition Branch2 phone dns
|
|
0:07:27
|
to directory number and it´s assigned to the route detail
|
|
0:07:30
|
Says that it´s assigned to a phone 7961.
|
|
0:07:34
|
and the line group for a hunt group, OK? 3002,
|
|
0:07:39
|
is in the partition of Branch2 phone dns
|
|
0:07:42
|
and is a directory number and is assigned to a 7961 phone.
|
|
0:07:45
|
The other 3002 is in the same partition of Branch2 phone dns
|
|
0:07:49
|
and is a directory number, but the route details says nothing about it.
|
|
0:07:53
|
Now, if it is the same number
|
|
0:07:57
|
and it´s in the same partition, then it is the same dn.
|
|
0:08:01
|
There is no difference between these two there, not two seaparet dns
|
|
0:08:05
|
To verify that, let´s go up to call routing directory number.
|
|
0:08:10
|
And let´s look for directory number that begins with 30
|
|
0:08:15
|
I will only find two, 3001 and 3002. So the thing that
|
|
0:08:21
|
route plan report was telling us was that this
|
|
0:08:25
|
dn which is the same dn happens to appear
|
|
0:08:28
|
twice and is assigned to two different devices, it´s a shared line.
|
|
0:08:33
|
OK, well if we click on this, we know because of the route detail here
|
|
0:08:37
|
that it goes to the 7961, what happens if we click on the
|
|
0:08:41
|
3002 that doesn´t have anything for route detail,
|
|
0:08:44
|
where does it go to? Well, it should go to the same dn.
|
|
0:08:48
|
So the associated devices or the shared devices are
|
|
0:08:52
|
the scp 7961 and rdp. Well let´s click on edit line appearance
|
|
0:08:59
|
after selecting rdp, so that we can see
|
|
0:09:03
|
the related links go to configured device.
|
|
0:09:06
|
And let´s click on go to configure device
|
|
0:09:09
|
and this takes us to a remote destination profile
|
|
0:09:13
|
So looks like James has single number reach or
|
|
0:09:19
|
mobility turned on, so we actually have to
|
|
0:09:23
|
disable remote destination profile for him.
|
|
0:09:29
|
Just one really easy way to kill the remote destination profile and
|
|
0:09:33
|
all remote destinations associated go to user management for end user
|
|
0:09:40
|
and by the way maybe I went too fast over that but
|
|
0:09:43
|
that is the exception for call list. If you have a shared line
|
|
0:09:48
|
that is being used by a device that doesn´t really
|
|
0:09:52
|
exist. It´s a virtual device which is what a remote destination
|
|
0:09:55
|
profile list, it´s not a physical device, it´s a virtual device.
|
|
0:09:59
|
Then there is an exception to the rule of call list and
|
|
0:10:05
|
you will still be able to monitor that particular individual,
|
|
0:10:09
|
as long as you have a subscribed Calling Search Space that
|
|
0:10:13
|
if you don´t have that, you´re not getting any further.
|
|
0:10:16
|
OK, so let´s go to Desmond Hume, I´m sorry, it´s James
|
|
0:10:23
|
James Ford, his user
|
|
0:10:26
|
scroll down to mobility and let´s disable, enable mobility
|
|
0:10:32
|
disabling mobility it tells us we´ll delete all the associated remote
|
|
0:10:35
|
destinations for this end user permanently, this actually can not
|
|
0:10:38
|
be undone. Continue, yes, let´s continue.
|
|
0:10:46
|
I actually, haven´t saved it yet. Let´s go to the remote destination
|
|
0:10:51
|
Let´s see if it already did it. No, it hasn´t done it yet.
|
|
0:10:58
|
OK, let´s click on remote destination profile,
|
|
0:10:59
|
instead what I´m going to do for right now
|
|
0:11:02
|
is simply disassociate this line with the rdp.
|
|
0:11:07
|
That way if we want to test it back and forth, we can´t
|
|
0:11:10
|
So what I´m going to do, by the way whenever you go to directory number
|
|
0:11:14
|
and you want to delete it from a phone as a line,
|
|
0:11:16
|
don´t click delete, that will delete the directory number.
|
|
0:11:19
|
Instead, disassociate the line or the dn from a device.
|
|
0:11:26
|
OK, so save
|
|
0:11:31
|
and now if I go back to configure device for rdp Sawyer
|
|
0:11:37
|
it has no line associated, OK no line.
|
|
0:11:41
|
So if I go back to call routing, route plan report
|
|
0:11:46
|
numbers beginning with 30, there´s only 2, the 3002.
|
|
0:11:51
|
There´s only one for that and that is the 7961
|
|
0:11:54
|
phone, so let´s go to that dn.
|
|
0:11:58
|
Let´s click on the device and then edit line appreance for that device
|
|
0:12:02
|
and then up here related links, back to configure device.
|
|
0:12:07
|
Now this is the only one that exists.
|
|
0:12:09
|
OK, so let´s minimize this and go back to
|
|
0:12:14
|
the missed calls, now we may have to restart CUCM service.
|
|
0:12:21
|
OK, it doesn´t look like it. James Ford has
|
|
0:12:23
|
disappear, there´s a telephone that´s able to be monitored, note
|
|
0:12:29
|
that we do still see the update here for the BLF speed dial
|
|
0:12:34
|
but there is no update for this call lists.
|
|
0:12:40
|
By the way, if you want to play with that
|
|
0:12:44
|
back and forth, ir you re associate his
|
|
0:12:48
|
remote destination profile with that same dn
|
|
0:12:52
|
in 3002 in the same partition, as his desk phone
|
|
0:12:56
|
you do actually have to restart the CUCM
|
|
0:12:58
|
service in order to get it to reappear in the call list.
|
|
0:13:06
|
OK, so although we´re able to see it through the BLF speed dial
|
|
0:13:12
|
we´ve effectively disabled it through the call list.
|
|
0:13:15
|
We´ve taken care of what we´re suppose to do there
|
|
0:13:17
|
and we are allowed to see
|
|
0:13:22
|
Let´s just go ahead and let´s actually just
|
|
0:13:25
|
go back to directories and five which just jumps
|
|
0:13:31
|
me down to corporate directory without having to hit the router button.
|
|
0:13:34
|
And I´ll jump down 2 fields, actually let´s just search for everyone
|
|
0:13:43
|
and see if there´s anyone that I could see in call lists
|
|
0:13:47
|
Remember, I was not able to see Ben
|
|
0:13:51
|
through the second BLF speed dial that I have
|
|
0:13:58
|
for him. Can I see, now let´s see James, no Desmond
|
|
0:14:08
|
No, don´t see any update there. OK, let´s go down to Ben
|
|
0:14:15
|
and the Corporate directory
|
|
0:14:17
|
and by the way if there´s no telephone over them
|
|
0:14:20
|
then you can´t see their line status. So Ben
|
|
0:14:23
|
I will be able to see the second, I´m sorry, I won´t
|
|
0:14:25
|
to be able to see the second line because of the
|
|
0:14:28
|
subscribed CSS that blocks me and although my
|
|
0:14:33
|
my personal group, my presence group for
|
|
0:14:39
|
Corporate Headquarter phone is allowed subscription to Branch1 phones
|
|
0:14:43
|
my subscribed CSS still blocks me so it is a combination of the two.
|
|
0:14:48
|
and then I have Hugo Reyes in my same group.
|
|
0:14:52
|
I´m going off hook on him and I can see him
|
|
0:14:56
|
both on my BLF speed dial and in my call list
|
|
0:15:00
|
OK, so let´s quickly test the couple others, let´s go to
|
|
0:15:06
|
Branch1 phone Ben Linus and let´s look at his call lists.
|
|
0:15:13
|
Actually, before I do that who is suppose to be able to,
|
|
0:15:17
|
he should still be able to see Jack
|
|
0:15:23
|
Actually, did we go backwards? I think we already tested that one.
|
|
0:15:30
|
Can´t remember from the break, 1001, sorry 2001.
|
|
0:15:41
|
Alright, Jack called Ben and James called Ben.
|
|
0:15:54
|
Could just use speed dial, don´t know why I didn´t. OK
|
|
0:15:58
|
So
|
|
0:16:01
|
we will hit the directory and missed calls
|
|
0:16:06
|
and James Ford, we´re allowed the subscription and our CSS
|
|
0:16:11
|
is able to see him, so the call list works and is BLF works
|
|
0:16:18
|
although we are allowed
|
|
0:16:23
|
disallowed subscription to Corporate Headquarters
|
|
0:16:30
|
and hit the wrong button.
|
|
0:16:35
|
OK, so Jack Shepherd
|
|
0:16:39
|
are subscribed CSS and the disallow between Presences groups
|
|
0:16:45
|
make, so that not only the BLF doesn´t show up,
|
|
0:16:48
|
but also the call list doesn´t show up and then for James.
|
|
0:16:53
|
We´ll just have Ben call James.
|
|
0:16:59
|
OK
|
|
0:17:02
|
and Jack called James
|
|
0:17:07
|
so that we´ve got him quickly
|
|
0:17:09
|
or both those quickly on our on James´missed call list
|
|
0:17:15
|
OK and we can already see from these that we can´t see either one
|
|
0:17:23
|
sorry, it just took awhile to update the screen
|
|
0:17:26
|
that we can see both of them because James
|
|
0:17:32
|
subscribed CSS allows him to see
|
|
0:17:37
|
both Corporate Headquarter partitions and Branch1
|
|
0:17:39
|
partitions, but not his own Branch2 partitions.
|
|
0:17:43
|
and his Presence group is allowed subscription to all three.
|
|
0:17:47
|
So we can see Jack go off hook
|
|
0:17:53
|
on both his call list and that first BLF button behind.
|
|
0:17:59
|
We can see Ben go off hook, change state from idle to busy
|
|
0:18:05
|
on both the call list and the second BLF over here.
|
|
0:18:10
|
and if we scroll down and saw do we have a call from Desmond anywhere
|
|
0:18:15
|
There we go, we´ve got a call from Desmond, we can see there´s no
|
|
0:18:18
|
telephone over there and if Desmond goes off hook,
|
|
0:18:23
|
we indeed can not see any sort of update on the call lists
|
|
0:18:27
|
because although the Presence group allows subscription
|
|
0:18:32
|
inherently between the susbcribed CSS is not allowing it.
|
|
0:18:39
|
OK, so we´ve explored, not only all of the apsects of
|
|
0:18:44
|
Presence groups and call list, but also the one exception
|
|
0:18:48
|
of the single number reach or mobile connect phenomena.
|
|
0:18:52
|
|
