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CCiE Collaboration Bootcamp

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CCIE Collaboration Bootcamp

Join us for seven full days of comprehensive CCIE lab exam training—everything you need to become CCIE Collaboration certified. Our Collaboration Bootcamp will refine and consolidate your technical knowledge into an organized and effective strategy for passing your CCIE lab exam. In addition to helping you pass your exam, our Bootcamp will give you real-world practical knowledge to carry you past the CCIE lab and into everyday applications that you’ll use as a CCIE in the field. This highly interactive lecture and demonstration Bootcamp runs from 9am to 6pm or later with a one-hour lunch break. The hands-on labs continue into the evenings. The lectures are very dynamic and engaging, using only Cisco’s UC servers and clients (CUCM clusters, CUC, CUE, CUPS, UCCX, VMS, TMS, Jabber), Cisco’s IOS 2911 voice gateways, Catalyst 3750 on a live rack of equipment, the respective documentation sets, and a digital whiteboard. Many of the instructor’s IP phones and Jabber clients will be visible on the projector so that you can see every call, digit manipulation and phone display as he walks you through every technology.

Week 1 – Topics Include


  • Network Infrastructure
    • VLANs/Dot1Q
    • CDP/LLDP
    • DHCP
    • TFTP
    • NTP
    • Layer 2/Layer 3 Troubleshooting
  • Cisco Unified Communications Manager Setup (CUCM)
    • CUOS Administration
    • CUCM Serviceability
    • Service Activation/Status
  • Device Registration
    • Device Pools
    • Date/Time Groups
    • Phone Registration
    • Device-Specific Settings
    • Line/DN Basics
    • Line Directory URIs
  • Cisco IOS Gateways
    • Dial-Peers
    • Digit Manipulation
    • Voice Translation Rules
    • Integration with CUCM
    • Trusted IP Senders
    • SIP Call Routing and Troubleshooting
    • MGCP Call Routing and Troubleshooting
    • H.323 Call Routing and Troubleshooting


  • Cisco Unified Border Element (CUBE)
    • CUBE Basic Configuration
    • Advanced SIP Configuration
    • Advanced H.323 Configuration
    • SIP-to-SIP Interworking
    • SIP-to-H.323 Interworking
    • H.323-to-H.323 Interworking
    • Media Flow-Through/Media Flow-Around
    • DTMF Interworking
    • CUBE Box-to-Box Redundancy
    • Troubleshooting CUBE
  • Regions and Locations
    • Codec Preference & Regions
    • Intra-Cluster EL-CAC/Locations
    • Inter-Cluster EL-CAC/Blended Locations
    • SIP Pre-Conditions
    • IOS-based CAC
    • (RSVP Locations covered after Media)
  • Media Resources
    • Music On Hold
    • Audio and Video Conferencing
    • Audio and Video Transcoding
    • Media Termination Points
    • Annunciator
    • Media Resource Groups/Lists


  • Static Dial Plan Routing
    • Traditional vs Globalized Dial Plans
    • Partitions and Calling Search Spaces
    • Translation Patterns
    • Numeric Route Patterns, Route Lists and Route Groups
    • Local Route Groups (LRG/SLRG)
    • Calling, Called and Connected Party Transformations
    • Least Cost Routing (LCR)
    • Automated Alternate Routing (AAR)
    • SIP Route Patterns / URI Route Patterns
  • Dynamic Dial Plan Routing
    • Call Control Discovery over Service Advertisement Framework (CCD/SAF)
    • InterCluster Lookup Service (ILS)
    • Global Dial Plan Replication (GDPR)
  • Unified Mobility
    • Extension Mobility (EM)
    • Extension Mobility Cross Cluster (EMCC)
    • GeoLocations and Filters
    • Mobile Connect (SNR)
    • Mobile Voice Access (MVA)
  • Dial Rules
    • Application Dial Rules
    • Directory Dial Rules
    • SIP Dial Rules
  • Users and LDAP
    • Application Users vs End Users
    • Manual User Creation
    • Active Directory LDAP Syncronization
    • Active Directory LDAP Filtering
    • Active Directory LDAP Authentication
    • User Groups and Roles
    • Home Cluster
    • User Directory URIs
    • CCMUser Web Page


  • Misc CUCM Features
    • MeetMe Conferencing
    • Call Park/Directed Call Park
    • Call Pickup
    • Hunt Groups
    • SRST
  • CUCM TRACES and Troubleshooting
    • Video Calling and Traces
    • SIP Traces
    • MGCP Traces
    • H323 Troubleshooting


  • CUCM Express (CUCME)
    • Basic SCCP Setup
    • Basic SIP Setup
    • SCCP Phone Registration
    • SIP Phone Registration
    • Advanced CME Features
    • IOS Call Queueing (B-ACD)
    • Video Conferencing
    • Troubleshooting Video Conferencing


  • Unified Messaging – Unity Connection
    • SIP Integration with CUCM
    • SCCP Integration with CUCM
    • Message Waiting Indicators (MWI)
    • System Call Handlers
    • Audio Text / Phone Trees
    • Users and Mailboxes
    • Call Routing
    • Calling Restrictions
    • Advanced Features
  • Unified Messaging – Unity Express
    • Integration with CUCM
    • Integration with CUCME
    • Users and Mailboxes
    • General Delivery Mailboxes
    • Outdialing and SIP MWI
  • Unified Contact Center Express
    • CTI Integration with CUCM
    • CTI Port Groups and Media Groups
    • Customer Service Queues
    • Resource Groups
    • Skills Based Routing
    • Application Deployment
    • Application Triggers
    • Basic Custom Scripting
    • Advanced Custom Scripting


  • Unified Presence
    • BLF Speed Dials and Call Lists
    • Unified IM and Presence Server Integration
    • Federations
  • Jabber
    • Jabber Softphone Mode
    • Jabber Deskphone Control Mode
    • Jabber Extend and Connect Mode
  • Quality of Service (QoS)
    • QoS DiffServ and IntServ Theory
    • How QoS and CAC Work Together
    • Understanding Policing and Shaping
    • Queuing Techniques: CBWFQ/HQF
    • Congestion Management Techniques
    • Congestion Avoidance Techniques
    • Understanding SRR, WRR, DWRR
    • Catalyst 3750 QoS: SRR (Shaped and Shared)
    • Catalyst 3750 QoS: Buffer and Threshold Management
    • Catalyst 3750 QoS: CoS and DSCP Mapping
    • Catalyst 3750 QoS: Queueing and Policing
    • Catalyst 3750 Port and VLAN Based QoS
  • Lab Strategy
    • Lab Strategy
    • Lab Exam Structure
    • Troubleshooting Strategy
    • Configuration Strategy
    • Using the DocCD
    • Time Management on the exam
    • Additional Topics

CCIE Collaboration Onsite Bootcamps

Reserve your seat today for as low as $1,247.50! Learn More About Our Payment Plans »

New 7-Day Format!

Bootcamps will now use a 7-day format. Covering all of the same content as our previous 10-day format but in a compressed schedule with more study time per day. This new format allows you to better optimize your time and travel budget.

May 1 – May 7, 2017

Included Free: 1 Year All Access Pass

Orlando, Florida


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August 7 – August 13, 2017

Included Free: 1 Year All Access Pass

Seattle, Washington


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October 30 – November 5, 2017

Included Free: 1 Year All Access Pass

RTP, North Carolina


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Can’t decide? Select a voucher to get the All Access Pass now and pick a bootcamp date later:

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Purchase on a Payment Plan

Reserve your seat today for as low as $1,247.50. To purchase this Bootcamp using a payment plan, select the date you would like to attend and then click Add to Cart. When you check out through our online store, select Payment Plan as the payment option. You will have the option to choose from a variety of payment plan schedules.

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Bootcamp Retake Policy

INE offers Bootcamp course reseats at a fee of $1,000 (provided that the original Workshop was purchased at list price). This $1,000 fee applies to reseat purchases made within two years from the date of the original Workshop attended. Reseats after this two-year timeframe are available for purchase at discounted rate from the Workshop list price. Students may schedule a reseat during any upcoming Bootcamp dates excluding those marked “Sold Out.” Reseat terms apply.

Our Bootcamp students share their stories...

“I used INE’s training videos going all the way back to the materials for the CCIE Voice before it was Collaboration. I learned all the fundamentals of the technology and the test strategy that ultimately resulted in me getting a number. Mark has a great way of explaining the fine nuances of the technology. He also does a good job of teaching both strategies for the lab and advice on how it should be used in the real world. Thanks!”
Adam Sorenson/CCIE #51215
I am really thankful INE for your help. I could have never passed “on my first try” without your help! The training material has helped me a lot like no other material could! Forever very thankful! :-)
Yasmin Hushki/CCIE #50093
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