Investment Protection Program

Overview & What is Covered

At INE, we want you to know that you are making a secure investment in us and in yourself when you choose to purchase our products. In order to help you accomplish your study goals, we offer an Investment Protection Program that allows you the luxury of being able to access updates to all material that you purchase . You will receive unlimited free updates to all product purchases in electronic/online format for two years or until the exam blueprint changes, whichever is longest! Updated printed materials can also be purchased at a nominal fee.

Although we are confident that you will pass the CCIE Lab Exam on your FIRST attempt after using our products properly, we want you to feel confident that you don’t have to. With our Investment Protection Program, the pressure is off! At INE we don’t just want you to pass the CCIE Lab Exam, we want you to learn the material in order to apply it in a real-world setting. Our Investment Protection Program guarantees that you will be able to access our materials, and the new updates to that material,for two years or until the exam blueprint changes. Please take a look at the features of our Investment Protection Program listed below:

• Automatic free updates of all electronic materials relating to a purchased product, as they’re released, for customers who purchased electronic OR printed editions of that product
• Available updates of all printed / physical materials relating to a purchased product, as they’re released, for a nominal charge equal to cost of materials plus any shipping and handling.
• Re-attend any purchased live bootcamp for a nominal equipment usage fee; or provide your own remote rack and attend again for free! (see limitations below)

Limitations

INE wants to ensure that our customers gain the most value possible from this Investment Protection Program, and we therefore offer it on every product possible. However, due to the nature of certain products and services we offer, there are a few limitations to be aware of:

• CCIE Graded Mock Lab Exams

  Our Graded Mock Lab Exams include rack access along with the lab, so the student can take the exam on our equipment, and have his configurations graded by a proctor. When a new version of a Mock Lab is released that the student has already taken; students will still receive the updated exam and solutions for free; but if they wish to have it graded on our equipment again, they must re-pay for a full Graded Mock Lab Exam. Alternatively, students may take the exam and grade it themselves using the solutions provided; either on regular rack rentals, or their own equipment.

• Product Bundles / Packages

  If a grouping of multiple individual products are sold together as a package, the student receives Investment Protection coverage on ALL the products included in the bundle at that time. If however, additional products are added to that bundle more than 60 days AFTER purchase, they are NOT covered by the student’s initial purchase. They may, however, be bought and added into the student’s bundle for a discounted rate. Contact for details or any questions on this.

• CCIE Bootcamp and Workshop Course Re-attendance

  All our live bootcamps and workshops (both online and onsite) include the ability for students to re-attend the same class at any time if they feel it is necessary. When re-attending a bootcamp class, there are a few guidelines that must be followed:

• Students wishing to re-seat a class must ensure the date they want is not already sold out.
• Student must have paid in full for their first class. (If the student received any discount off of the full list price of the first class, the difference will need to be paid prior to re-seating)
• Remote equipment access is required for all bootcamp and workshop classes. Students re-seating one of these classes can rent the equipment from us for a flat fee ($500 for a 5-Day or 6-Day Bootcamp/Workshop, $995 for a 10-Day or 12-Day Bootcamp), or they may provide their own remote equipment and not incur any extra fees.
  

*The re-seat cost of the class itself is free-of-charge; however any "All-Inclusive" 12-Day Bootcamps do require the student to pay INE a fee of $1,995 to cover the cost of the included hotel, meals, and food for the bootcamp. You can get details of how to do this by contacting .

If you have any questions about specific details of the Investment Protection Program after reading this, please contact our Customer Service Team at and they can help clarify anything else you may need to know!