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CCIE VOICE WORKBOOKS

CCIE Voice Workbook Bundle

The most popular way to prepare for your CCIE exam is with hands-on training.

Our workbooks are designed to give you the skills you need to master the technologies covered in the blueprint.

Workbook Bundle Includes:

CCIE Voice Workbook Volume I
CCIE Voice Workbook Volume II
($598.00 Value)

$399

CCIE Voice Workbooks Overview

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CCIE Voice Workbook Volume I

CCIE Voice Workbook Volume I—Advanced Technology Labs—is your first step in CCIE Voice lab preparation. Based on all of the tasks in our critically acclaimed Voice series, each module guides you through every technology covered by the blueprint, providing in-depth, video-based configuration solutions and explanations, along with verbose verification and troubleshooting. Volume I consists of nearly 200 hands-on, individually focused tasks that present concepts in an easy-to-follow, goal-oriented, step-by-step approach. Every task features detailed video-based breakdowns along with thorough verification and troubleshooting to help you achieve a complete understanding of every technology and concept. With a clear understanding of these fundamental technologies, you will be able to predict advanced and sometimes subtle interactions when configuring multiple technologies together.

The CCIE Voice Workbook Volume I is currently only available in our CCIE Voice Workbook Bundle.

  • Network Infrastructure and LAN & WAN Quality of Service
    • Switched Virtual LANs (VLAN)
    • 802.1q (Dot1Q) VLAN Trunking
    • Network Time Protocol (NTP): IOS
    • Network Time Protocol (NTP): CUCM
    • Dynamic Host Configuration Protocol (DHCP): IOS
    • Dynamic Host Configuration Protocol (DHCP): CUCM
    • Trivial File Transfer Protocol (TFTP): IOS
    • Trivial File Transfer Protocol (TFTP): CUCM
    • LAN QoS: Classification
    • LAN QoS: Marking
    • LAN QoS: Trust & Conditional Trust
    • LAN QoS: Ingress Interface Queuing
    • LAN QoS: L2 CoS to L3 DSCP Mapping
    • LAN QoS: L3 DSCP to L2 CoS Mapping
    • LAN QoS: Egress Interface Mapping
    • LAN QoS: Queue-Sets: Interface Queue Memory Allocation
    • LAN QoS: Queue-Sets: Weighted Tail Drop (WTD) Buffer Allocation
    • LAN QoS: Egress Interface Expedite
    • LAN QoS: Egress Interface Sharing
    • LAN QoS: Egress Interface Shaping
    • WAN QoS: Classification
    • WAN QoS: Marking
    • WAN QoS: Network Based Application Recognition (NBAR)
    • WAN QoS: Custom NBAR Mappings
    • WAN QoS: Low Latency Queuing (CBWFQ-PQ)
    • WAN QoS: Generic Traffic Shaping
    • WAN QoS: Frame-Relay Traffic Shaping
    • WAN QoS: Link Fragmentation and Interleaving
    • Extensive Testing
  • Cisco Unified Operating System (CUOS) GUI and CLI Operations
    • Service Activation
    • Using DNS FQDNs vs IP Addresses
    • System Restarts and Shutdowns
    • Bulk Administration Tool (BAT) Report
    • TFTP Files
    • Unified Reporting
    • DB Replication
    • CUCM Administration Web User Interface (CUCMA) Walkthrough
    • Command Line Interface (CLI)
    • Real-Time Monitoring Toul (RTMT)
    • Real-Time Information Server (RIS) Data Collector Service (RISdb)
    • Performance Monitor (PerfMon) Statistics
    • Extensive Testing
    • Troubleshooting with Traces and CLI & RTMT
  • Cisco Unified Communications Manager (CUCM) System and SCCP & SIP Phone Fundamentals
    • System Services & Servers
    • UCMs
    • UCM Groups
    • Date/Time Groups
    • Regions
    • Locations
    • Survivable Remote Site Telephony (SRST) References
    • Device Pools
    • System Parameters
    • Enterprise Parameters
    • Templates
    • Phone Button Templates
    • Softkey Templates
    • SCCP IP Phones
    • SIP IP Phones
    • Extensive Testing
    • Troubleshooting Phone Registration
  • CUCM Users, Credentials, Multi-Level Rules and LDAP
    • User Credentials
    • User Policies
    • Microsoft Active Directory (AD) Lightweight Directory Access Protocol (LDAP) Synchronization
    • Microsoft AD LDAP Authentication Pass-Through
    • User Rules
    • Multi-Level Administration
    • User Rules in LDAP
    • User Rules in Contact Center Express
    • User Rules in Presence
    • User Rules in Unified Messaging
    • Extensive Testing
  • Call Features with SIP & SCCP Phones – In Depth
    • SIP & SCCP IP Phones – Display
    • SIP & SCCP IP Phones – Firmware
    • SIP & SCCP IP Phones – Logging
    • SIP & SCCP IP Phones – Basic Ring Settings
    • SIP & SCCP IP Phones – Basic Forwarding
    • SIP & SCCP IP Phones – Advanced Call Forwarding Buttons
    • SIP & SCCP IP Phones – Auto-Answer
    • SIP & SCCP IP Phones – CallBack (Camp-On)
    • SIP & SCCP IP Phones – Intercom
    • SIP & SCCP IP Phones – Call Huld Attributes
    • SIP & SCCP IP Phones – Call Park Attributes
    • SIP & SCCP IP Phones – Call Pickup Possibilities
    • SIP & SCCP IP Phones – Shared Lines
    • SIP & SCCP IP Phones – Barge
    • SIP & SCCP IP Phones – cBarge
    • Extensive Testing
  • Media Resources
    • IOS Media Termination Point (MTP)
    • IOS Conference Bridge (CFB)
    • IOS Transcoding (XCode)
    • Media Preference
    • Media Redundancy
    • Meet-Me Conferencing
    • Ad-Hoc Conferencing
    • Annunciator
    • Unicast Music on Hold
    • Multicast Music on Hold (Traditional)
    • Multicast Music on Hold (Alternate – WAN Spoofing)
    • Extensive Testing
    • Troubleshooting Music on Hold
  • Gateways and Trunks
    • Understanding IOS used as a Voice Gateway to the PSTN
    • Understanding Hardware Inventory in IOS
    • Understanding Digital Signal Processors (DSP) in IOS
    • Understanding Voice WAN Interface Cards (VWIC) in IOS
    • Understanding Voice Time Division Multiplexing (TDM) in IOS
    • Understanding TDM Common Channel Signaling (CCS) in IOS
    • Understanding TDM Channel Associated Signaling (CAS) in IOS
    • Understanding ITU Integrated Services Digital Network (ISDN) in IOS
    • Understanding ISDN Primary Rate Interface (PRI) used for Voice to PSTN in IOS
    • Understanding ISDN Switch Types in IOS
    • Understanding DSPFarm vs DSP TDM Pooling
    • SIP Trunks in CUCM and IOS
    • H.323 Gateway in CUCM and IOS
    • MGCP Gateway in CUCM and IOS
    • Extensive Testing
    • Troubleshooting SIP, H.323 & MGCP Gateway Communications
  • Expert Gatekeeper
    • Provisioning IOS H.323 Gatekeeper (GK)
    • Registering CUCM with an H.323 Gatekeeper
    • Registering CUCME with an H.323 Gatekeeper
    • Routing Calls from CUCM to CUCME via Gatekeeper
    • Routing Calls from CUCME to CUCM via Gatekeeper
    • Gatekeeper – Call Admission Control (CAC)
    • Gatekeeper – One Zone w/ One Tech-Prefix
    • Alternate Gatekeeper – Clustering with Gatekeeper Update Protocol (GUP)
    • Extensive Testing
    • Troubleshooting Gatekeeper
  • Dialplan: Basics of CUCM & IOS Dialplan and the Line Device Approach
    • Class of Service: Partitions (PT)
    • Class of Service: Calling Search Spaces (CSS)
    • Class of Service: Line Device Approach
    • Gateways (GW)
    • Route Groups (RG)
    • Route Lists (RL)
    • Standard Local Route Group (SLRG)
    • Route Patterns
    • Translation Patterns
    • Calling Party Transformations
    • Called Party Transformations
    • IOS Dial Peers
    • Private Line Automatic Ringdown (PLAR)
    • Extensive Dial Plan Testing
    • Troubleshooting Dial Plan
  • Digit Manipulation using Globalization, Localization and Mapping the Global Number to the Local Variant
    • Calling Party Globalization: Inbound calls from PSTN using Incoming Calling Party Settings for H.323 & MGCP GWs
    • Calling Party Globalization: Inbound calls from PSTN using IOS Voice Translation Rules for SIP Trunks
    • Calling Party Localization: Inbound calls from PSTN using IP Phone Calling Party Transformations
    • Called Party Globalization: Outbound calls to PSTN using Cisco’s New PSTN Patterns (a.k.a. Translation Patterns)
    • Called Party Localization: Outbound calls to PSTN using Calling & Called Party Transformations on GWs
    • Called Party Localization: Outbound calls to PSTN using IOS Voice Translation Rules and Dial Peers
    • +E.164 Patterns: ‘Plus’ Dialing
    • +E.164 One-Button Missed Call DialBack
    • CoR Modifications
    • Extensive Dial Plan Testing
    • Troubleshooting Dial Plan
  • Unlocking the Potential of Globalization in CUCM
    • +E.164 System Speed Dials
    • +E.164 User Speed Dials
    • +E.164 Corporate Directory Dialing
    • +E.164 Call Forward on Unregister (CFUR)
    • +E.164 Automated Alternate Routing
    • Multiple Backup Gateways for Each Site while still using Local Route Groups (LRG)
    • +E.164 National and International Tail End Hop Off (TEHO)
    • +E.164 Inter-Cluster Globalized Call Routing using H.323 ICTs and SIP Trunks
    • Extensive Dial Plan Testing
    • Troubleshooting Dial Plan
  • Cisco Unified Border Element (CUBE)
    • CUCM SIP Trunk to SIP ITSP via IOS CUBE for PSTN Call Routing
    • Conforming to ITSP SIP-Attribute Requirements using CUBE Dial-Peers
    • Conforming to ITSP SIP-Header Requirements using CUBE SIP Profiles
    • Advance Call Admission Contrul Mechanisms with CUBE
    • Scenario: Skype SIP Trunk for Branch2 Site
    • Extensive CUBE Testing
    • Troubleshooting CUBE
  • CUCM Unified Mobility
    • Mobile Connect: Basics
    • Mobile Connect: Ring Schedule
    • Mobile Connect: Localization
    • Mobile Connect: Blocked Access Lists (Inclusivity)
    • Mobile Connect: Allowed Access Lists (Exclusivity)
    • Mobile Connect: Interactions with Local Route Group (LRG)
    • Mobile Voice Access: Inbound Call Recognition and Display
    • Mobile Voice Access: Direct Inward System Access (DISA)
    • Mobile Connect & Mobile Voice Access: Mid-Call Features
    • Extensive Testing
    • Troubleshooting Unified Mobility
  • CUCM Device Mobility and Extension Mobility
    • Device Mobility: Between Sites and Within a Country
    • Device Mobility: Between Sites and Between Countries
    • Device Mobility: Interactions with TEHO
    • Extension Mobility
    • Extension Mobility: Interactions with TEHO
    • Extensive Testing
    • Troubleshooting Device Mobility
  • CUCME System Basics and SIP & SCCP Phone Basics
    • IOS DHCP
    • IOS Running Clock (Clock)
    • IOS Hardware Clock (Calendar)
    • IOS NTP
    • IOS TFTP Server
    • Basic SIP Server Setup
    • Basic SIP Phones Setup
    • Basic SCCP Server Setup
    • Basic SCCP Phones Setup
    • Directory Services
    • SCCP CUCME Server Redundancy
    • Endpoint Registration With External SIP Proxy Server
    • Phone Templates
    • DN Templates
    • Phone Customization: Backgrounds
    • Phone Customization: RingLists
    • Extensive Testing
    • Troubleshooting CUCME SIP & SCCP Phones and Servers
  • CUCME Dial Plans, Class of Restrictions and Media Resources
    • PSTN Dialing in CUCME
    • Secondary Dialtone
    • Using IOS Voice Translation Rules for CUCME
    • Load Balancing Calls
    • Class of Restriction (COR): Using CORLists in CUCME
    • Multicast Music on Hold for CUCME
    • IOS Transcoding in CUCME
    • IOS Software Conference Bridge in CUCME
    • IOS Hardware Conference Bridge in CUCME
    • Multicast Broadcast Paging in CUCME
    • MTP and DSP Resources in CUCME
    • Speed Dials in CUCME
    • Extensive Testing
    • Troubleshooting CUCME Dial Plans and Media
  • CUCME Advanced Call Features
    • SIP & SCCP IP Phones – Shared Lines
    • SCCP Phones Only – Shared Line with Feature Ring
    • SCCP Phones Only – Shared Line with Barge
    • SCCP Phones Only – Shared Line with Privacy
    • SCCP Phones Only – Shared Line with Barge
    • SIP & SCCP IP Phones – Intercom
    • SCCP Phones Only – Night Service
    • SIP & SCCP IP Phones – Call Park
    • SIP & SCCP IP Phones – After-Hours Call Blocking
    • SIP & SCCP IP Phones – CallerID Blocking
    • SIP & SCCP IP Phones – Call Transfer and Call Forwarding
    • Extensive Testing
    • Troubleshooting Shared Lines
  • CUCME and Survivable Remote Site Telephony (SRST) along with IOS Call Coverage
    • CUCME-as-SRST
    • Traditional SRST
    • MGCP GW Fallback into SRST
    • SCCP GW Fallback into SRST
    • SIP Phone Fallback into SRST
    • SCCP Phone Fallback into SRST
    • CUCM Calls to CUCME via 4-Digit Dial using Call Forward UnRegister (CFUR)
    • CUCME Calls to CUCM via 4-Digit Dial Dial-Peers and Prefix Digit Manipulation
    • CUCME Call Coverage: Call Pickup Groups
    • CUCME Call Coverage: Voice Hunt Groups for SIP and SCCP Phones
    • CUCME Call Coverage: EPhone Hunt Groups for SCCP Phones Only
    • CUCME Call Coverage: Basic Automatic Call Distribution (B-ACD) Setup and Features
    • Extensive Testing
    • Troubleshooting SRST Fallback and B-ACD
  • Unified Contact Center Express (UCCX) Integration, CSQ Setup & Custom Scripting
    • Basic UCCX Setup and Integration with CUCM
    • Examination of CRS Editor
    • Custom Scripting: Examination of Default “Simple Queuing.aef”
    • Custom Scripting: Day of Week
    • Custom Scripting: Time of Day
    • Custom Scripting: Reroute to Voicemail or Proceed to Queue
    • Custom Scripting: MoH while in Queue
    • Custom Scripting: “How Many Times Through Queue?” with Option to “Go to VM”
    • Custom Scripting: Nested Queues for More Available Agents
    • Custom Scripting: Agent-Based Routing
    • Extensive Testing
    • Troubleshooting Integration with CUCM
    • Debugging Custom Scripts
  • Unified Messaging: Cisco Unity Connection (CUC) and Cisco Unity Express (CUE)
    • CUC: Integration with CUCM
    • CUC: Message Waiting Indicator (MWI) in CUC and CUCM
    • CUC: User Templates
    • CUC: User Import from CUCM
    • CUC: User (Mailbox) Provisioning
    • CUC: Permissions
    • CUE: Integration with CUCM
    • CUE: Message Waiting Indicator (MWI) in CUE and CUCM
    • CUE: User Templates
    • CUE: User Import from CUCM
    • CUE: User (Mailbox) Provisioning
    • Extensive Testing
    • Troubleshooting Integration with CUCM
  • Unified Presence
    • CUCM Presence: Subscribe CSS
    • CUCM Presence: Busy Lamp Fields
    • CUCM Presence: Presence Groups
    • CUCM Presence: BLF Call History Lists
    • CUPS & CUCM Presence: Cisco Unified Personal Communicator (CUPC) SIP Client
    • CUPS & CUCM Presence: CUPC Softphone Mode
    • CUPS & CUCM Presence: CUPC Deskphone Contrul Mode
    • CUPS & CUCM Presence: CUPC Integration with Unity Connection VM MWI
    • CUPS & CUCM Presence: CUPC Softphone Localization
    • CUPS & CUCM Presence: User Contacts
    • CUPS & CUCM Presence: IP Phone Messenger (IPPM)

CCIE Voice Workbook Volume II

CCIE Voice Workbook Volume II—Full-Scale Practice Labs—contains multiple 8-hour labs similar to the one you must pass to earn your CCIE title. All labs follow a structured design covering all topic domains on the CCIE Voice Lab Exam. Throughout each lab, you will configure the necessary technologies to build a complete CCIE Voice lab topology. Each scenario is accompanied by a detailed solutions guide that explains both the necessary configurations and their reasoning. The technologies covered in Volume II cover all features of the CCIE lab exam and consist of both GUI- and CLI-based configurations. The systems to configure include voice-enabled router and switch IOS platforms, CUCM Servers, Unity Connections Server, 7961 IP Phones, CUCCX, and Presence.

The CCIE Voice Workbook Volume II is currently only available in our CCIE Voice Workbook Bundle.

  • Network Infrastructure
  • Server and Phone Basics
  • Call Admision Control & Endpoint Codecs
  • Media Resources
  • Features and Services
  • Gateways & Trunks
  • Dial Plan, Call Routing, and Globalization & Localization
  • Inbound Calling from PSTN
  • Outbound Calling to PSTN
  • Mobility
  • High Availability
  • Quality of Service
  • Messaging
  • Presence
  • Contact Center

Customer Testimonials

Today I was informed, that I have finally passed my CCIE Voice test at the Cisco facility in Brussels, Belgium. My dream become true, I am now a CCIE engineer. Most of the 20 month preparation time was really hard time for me and my family. I would like to thank all INE team members for the excellent training stuff and especially Mr. Mark Snow, who gave me all necessary knowledge base during my CCIE Voice bootcamp last summer in the US. Also CCIE modules are brilliant, and are a key of success of passing probably the most difficult test in the world. Again, thank you so much and keep up the good work of developing excellent training stuff. You are the best in this industry.
Nikolay Skachkov/CCIE #28641
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