Please notify INE as soon as you know that you cannot attend a class; your cancellation options will vary depending on the amount of notice you provide.
Refunds for instructor-led courses are not permitted for any reason. If you cannot attend an instructor-led course and you notify INE in writing at least 45 days before the course start date, you will receive a store credit that you may apply to another purchase. This store credit will expire in 180 calendar days and is not transferrable.
If for any reason you need to reschedule a course, you must notify INE in writing at least 45 days before the course start date. At the discretion of INE, 15% of the base course price may be required as a rescheduling fee.
Rescheduling within 45 days of a course start date will result in a fee equal to 25% of the base course price. Failure to attend your scheduled course without prior written notification will be considered a “no show,” and the full course price will be forfeited.
INE reserves the right to cancel or reschedule any course. INE shall not be liable for lost travel expenses or any other expenses related to a cancelled class or service. Courses whose dates are shifted no more than 60 days, ahead or back, from the original date shall be considered “rescheduled,” not “cancelled.” INE is not liable for any expenses incurred as a result of the rescheduled course.